DeeperThanBlack Posted June 13, 2007 Report Share Posted June 13, 2007 Heyy everyone.I just wanted to let out a little steam, and see how many other people this shop has affected. Okay. First things first. I went online and bought myself an Onza T-Pro from Aire Valley Cycles. It was at an excellent price, so i went with it. A few days later, it arrived. Minor assembly was required, easy enough to do just a bit of handlebar adjustment and fitting the pedals. I went outside with it for a test ride, for as long as the sun would allow. I came home the next day, and was straight out having fun on it. But then I had to turn around. The back wheel was wobbling rather badly, but from the inside of the hub. Maximum time on bike: 3 hours tops. So I contacted the shop, and they were happy to pay for the back wheel to be sent back to them and fixed. They told me it won't happen again. It was off the next day, and came back quite quickly. Fitted it again, and all was well. But then I started to pedal, and it was clicking. Then I pedalled more, and it got worse. So I phoned the shop again. They told me I should have tightened the BB everyday, like it said in the maintenance manual, but the one that they had forgotten to send with the bike. So I had to send the bike back to have it fixed, after a bit of phone anger. Sent the bike off. Came back. Only one pedal. Great. Phoned them again, they agreed to send new, better pedals as compensation. Got them, they were great, stuck to my feet like glue. But then I turned around again. The wheel wobbled. I almost died. Trying to get in touch with them now. Maximum time on bike: 5 hours most. Sorry about the ranting, but I feel better now. Any ideas about what I should do?Thanks!Beans Quote Link to comment Share on other sites More sharing options...
hI-OOPS-CAPS Posted June 13, 2007 Report Share Posted June 13, 2007 things like that are getting more rare (rarer?) due to competition and technology, except the bb you seem quite unlucky there though Quote Link to comment Share on other sites More sharing options...
Muel Posted June 13, 2007 Report Share Posted June 13, 2007 (edited) Seriously, if you can't tighten your rear wheel cones or tighten your cranks up, you shouldn't have a bike. I'm not trying to be nasty but thats the truth, on trials bikes, things come loose and broken all the time, they will cost you money if you are paying to get these things done. It's best to learn to do them yourself.My tip, if you don't know what you are doing and there is no-one to help you, get friendly with the local bike shop, they will tighten your cones up while you are there for less than the price of sending it back.Tip 2: don't send it back again for basic maintenance Edited June 13, 2007 by KuelMuel Quote Link to comment Share on other sites More sharing options...
eskimo Posted June 13, 2007 Report Share Posted June 13, 2007 Sorry about the ranting, but I feel better now. Any ideas about what I should do?Nah don't be that was a good read. Also quite funny. My apologies though for the laughter. Sounds like they're not very organised but i guess it's one of those cones that keep coming loose. But at the end of the day you should of been given a manual. Seriously, if you can't tighten your rear wheel cones or tighten your cranks up, you shouldn't have a bike. I'm trying to be nasty but thats the truth, on trials bikes, things come loose and broken all the time, they will cost you money.My tip, if you don't know what you are doing and there is no-one to help you, get friendly with the local bike shop, they will tighten your cones up while you are there for less than the price of sending it back.Tip 2: don't send it back again for basic maintenanceI take it your actually 'not' trying to be nasty but if you are then you suck. Quote Link to comment Share on other sites More sharing options...
Muel Posted June 13, 2007 Report Share Posted June 13, 2007 Nah don't be that was a good read. Also quite funny. My apologies though for the laughter. Sounds like they're not very organised but i guess it's one of those cones that keep coming loose. But at the end of the day you should of been given a manual. I take it your actually 'not' trying to be nasty but if you are then you suck.Yeh thats what I meant, I'll edit my post. Quote Link to comment Share on other sites More sharing options...
tom 20 Posted June 13, 2007 Report Share Posted June 13, 2007 Do they still put Acs freewheels on the t-pro or is yours the one with a tensile, because if its a acs the lock ring would have come loose, and this makes a noise. I would naturally replace this part anyways, but i seriously doubt you should tighten your BB everyday, cranks i can understand but BB , don't think so. Quote Link to comment Share on other sites More sharing options...
Muel Posted June 13, 2007 Report Share Posted June 13, 2007 Do they still put Acs freewheels on the t-pro or is yours the one with a tensile, because if its a acs the lock ring would have come loose, and this makes a noise. I would naturally replace this part anyways, but i seriously doubt you should tighten your BB everyday, cranks i can understand but BB , don't think so.Seconded that is bollox.If it doesn't have a Tensile freewheel then put one on, one of the best upgrades I have done to my bike and only £35. It has never skipped or come loose in 6 months of hard riding. Quote Link to comment Share on other sites More sharing options...
Tomm Posted June 13, 2007 Report Share Posted June 13, 2007 Yeah, learn to do the cones because it's really easy and you'll need to do it in the future too. Quote Link to comment Share on other sites More sharing options...
basher Posted June 13, 2007 Report Share Posted June 13, 2007 These problems aren't a fault of the shops and to be honest the shop has been brilliant with you. The clicking was most likely the freewheel comeing undone, not there fault as this will always happen as it will be a acs im guessing seeing as the bike was cheap so im guessing its last years model. The wheel wobbleing im guessing is the cones coming undone? again not there fault or it could be the bearing cases collapseing which is coman on them hubs, again not there fault that is a product fault. They have done everything they can to help you and fix the bike they have done alot more than some shops would do. To keep your bike running you will find out theres a fair bit of maintanace needed because of the nature of the sport and the stresses the parts go under. Quote Link to comment Share on other sites More sharing options...
Dan w Posted June 13, 2007 Report Share Posted June 13, 2007 Unlucky mate. Got a t-pro myself my beginner bike from broadribbs. perfect, never went back apart from to get a white industries new pedals and a free service:D in bicester.thanksdan Quote Link to comment Share on other sites More sharing options...
shansen Posted June 13, 2007 Report Share Posted June 13, 2007 Seriously, if you can't tighten your rear wheel cones or tighten your cranks up, you shouldn't have a bike. I'm not trying to be nasty but thats the truth, on trials bikes, things come loose and broken all the time, they will cost you money if you are paying to get these things done. It's best to learn to do them yourself.My tip, if you don't know what you are doing and there is no-one to help you, get friendly with the local bike shop, they will tighten your cones up while you are there for less than the price of sending it back.Tip 2: don't send it back again for basic maintenancetrue stuff it sounds like you got a good service to be honest mate with the speed of the postage and them fixing it for free.... and yeah its a good job to learn basic maintenance so you can keep your bike in good Nic, its a nice bike to ride though my friend has one, his back wheel also died from snappage but you have to expect a few cheap parts if you buy a standard bike Seb Quote Link to comment Share on other sites More sharing options...
Si-man Posted June 13, 2007 Report Share Posted June 13, 2007 He's within his rights to take the bike back.Hes bought it new from a shop, you get so many months warranty for repairs etc. Quote Link to comment Share on other sites More sharing options...
joe b Posted June 13, 2007 Report Share Posted June 13, 2007 Any ideas about what I should do?Yeah, don't buy a T-Pro, again ... Quote Link to comment Share on other sites More sharing options...
James_Porter Posted June 13, 2007 Report Share Posted June 13, 2007 airevalley have got to be one of the best bike shops in the country, they wouldnt mess you about on purpose and they havent really done anything wrong apart from forgetting the pedal, and even then they have given you new better ones as compensation... i wouldnt slate them to much, they didnt really have to do anything, they could have just said read the book. Quote Link to comment Share on other sites More sharing options...
Trials Punk Posted June 13, 2007 Report Share Posted June 13, 2007 -->QUOTE(joe b @ Jun 13 2007, 10:03 PM) ←Yeah, don't buy a T-Pro, again ...Post count 1Intelligence 0Anyway.Cones shouldn't come loose, well maybe once but not twice. If you do happen to send it back to them ask them to put some loctite on the threads (not much). If it goes again after that I would demand a new wheel, or a bike, or a refund. It could be that the threads are not right on the axel but I'd give it one more go with loctite first.With regards to owners manuals, this is something a manufacture will create to help you and to cover their backs. you won't need to check your BB every ride if its done to the correct torque. Trading standards would consider sending it back for a 3rd time acceptable standard of customer service. Anymore and it is not really.Give them another chance, ask them to do a full PDI (Pre Delivery Inspection) on the bike with a form attached saying when this was compleated and by who. This way when that bike left their shop it is fit for purpose, if you do your daily/weekly................. servicing then everything should be fine and dandy. If another part goes wrong again then ask them for a replacement part/bike/exchange/refund. Quote Link to comment Share on other sites More sharing options...
modman Posted June 13, 2007 Report Share Posted June 13, 2007 airevalley have got to be one of the best bike shops in the country, they wouldnt mess you about on purpose and they havent really done anything wrong apart from forgetting the pedal, and even then they have given you new better ones as compensation... i wouldnt slate them to much, they didnt really have to do anything, they could have just said read the book.obviously you didnt read the post correctly, he wasn't given a manual. plus i agree he is within his right to take it back as you do get a warrenty with pretty much every bike on the planet. i work for a bike shop and i know that cones should not come loose after a few hours ride, that'd be a manufacture defect and he is right to take it back. the b/b you should have to tighten everyday thats a load of bollocks, maybe check the cranks once a week to make they're tight and obviously check bb for play but with a new bike you shouldnt get neither, but im not slating aire valley either, they sound like they are doing exactly what i would of done in their situation. Quote Link to comment Share on other sites More sharing options...
Anjow Posted June 13, 2007 Report Share Posted June 13, 2007 I had the EXACT same problems with my Zona Zip. Back wheel wobbled then the freewheel started clanking. I was (and still am) new to bike maintenance so I didn't know what was happening or why it was happening; I didn't send mine back to the shop though. I posted on here and people helped me out - so I can do it myself in the future. Quote Link to comment Share on other sites More sharing options...
James_Porter Posted June 14, 2007 Report Share Posted June 14, 2007 obviously you didnt read the post correctly, he wasn't given a manual. plus i agree he is within his right to take it back as you do get a warrenty with pretty much every bike on the planet. i work for a bike shop and i know that cones should not come loose after a few hours ride, that'd be a manufacture defect and he is right to take it back. the b/b you should have to tighten everyday thats a load of bollocks, maybe check the cranks once a week to make they're tight and obviously check bb for play but with a new bike you shouldnt get neither, but im not slating aire valley either, they sound like they are doing exactly what i would of done in their situation.you taking the piss, you work in a bike shop and you said that. everyone knows cones come loose, most people know how to tighten them so its not a problem. and bottom brakets can come loose on new bikes, i have built up enough bikes to know that. and i did read his post right, i know he didnt get a manual but im pretty sure he would have got some good advice over the phone, they are good lads at airevalley and i have never had a problem with them and i have spent thousands of pounds at that shop. sound to me like he got good service too, just so happened the bike played up a bit, IT HAPPENS! and the shop doesnt have to give a refund, nothing has gone badly wrong with it and it has all been fixed free of charge, read trading standards if you dont agree.ALSO those hickups wouldnt be covered by warranty anyway, nothing major has gone wrong with it. Quote Link to comment Share on other sites More sharing options...
M-i-t-c-h Posted June 14, 2007 Report Share Posted June 14, 2007 (edited) i understand your anger, if its broke that many times in 5 hours, (as long as you wernt honking it!) then it prob wasnt asc'ed correctly.but on the flip side, you should have asc'ed it before you gave it a ride and you prob wouldnt have had that many problemi take your point, but personally i dont trust anyone else to do my labour work, because i dont know the quality of it! (unless its tarty) everyone should build there own bikes i say!still feels good to get it off your chest right? Edited June 14, 2007 by M-i-t-c-h Quote Link to comment Share on other sites More sharing options...
PaRtZ Posted June 14, 2007 Report Share Posted June 14, 2007 cones come loose, thats always a given. but not after a few hours of riding a brand new bike?ok herers how you fix it. As its been said learn this because youll be doing it alot on coned hubs:Take the back wheel outSlacken off the locking nuts (the nuts next to the cones)Tighten the cone nuts. Too tight, and the wheel wont spin, too loose and it'll wobble. You want the happy medium between the two.With the cones in place, hold them with a cone spanner, and tighten the locknut against it TIGHT AS POSSIBLE. Remember dont alter the cone nutPut wheel back in and done Quote Link to comment Share on other sites More sharing options...
Muel Posted June 14, 2007 Report Share Posted June 14, 2007 The only other people who will ever go near my bike will be Tarty. And then its only to build wheels, I can build them myslef but its a b*****d getting the spoke legnth right. Quote Link to comment Share on other sites More sharing options...
dave85 Posted June 14, 2007 Report Share Posted June 14, 2007 In all the trauma of building wheels, the spoke lengths are the easy bits I find. Quote Link to comment Share on other sites More sharing options...
Krisboats Posted June 14, 2007 Report Share Posted June 14, 2007 In all the trauma of building wheels, the spoke lengths are the easy bits I find.Agreed. Once you find the flange sizes and the rim ERD its all good, and the trickier part of truing it up is by far the hardest bit. Quote Link to comment Share on other sites More sharing options...
Muel Posted June 15, 2007 Report Share Posted June 15, 2007 Agreed. Once you find the flange sizes and the rim ERD its all good, and the trickier part of truing it up is by far the hardest bit.I find tensioning and truing easy to be honest, I have only built one wheel I wasn't happy with, and that was because it bobbed up and down by 1mm, from side to side it was perfect.Could you show me how to work spoke legnths out? I am going to try an online thing next but I don't know where one is. Quote Link to comment Share on other sites More sharing options...
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