Caleb Posted October 23, 2006 Report Share Posted October 23, 2006 (edited) Basically chose jessops to base my coursework on and my teacher expects me to go into the local store and ask customers their opinions.aswell as been embarassing i believe the more varied supply of answers on here would be beneficial.Questionnaire for Jessops plcI will be asking a questionnaire to the customers of Jessops about their views and expectations of the storeI wont specifically be asking them open or closed questions as I will give them a scale of 1-10 on how they rated it. 1 been very poor 10 been very high, also will be including th odd closed and open question.1.How would you rate the customer service?Poor 1-2-3-4-5-6-7-8-9-10 Very helpful2.Do you believe they have a varied choice of products? very restricted choice 1-2-3-4-5-6-7-8-9-10 plent to choose from 3.Do you believe they price competitively with its competition? Cheap enough? poor pricing 1-2-3-4-5-6-7-8-9-10 Very competitive rates4.Quality: in your opinion are the quality of their products to a high standard Poor standard 1-2-3-4-5-6-7-8-9-10 Very good 5.Is your local store positioned conveniently?Poor/out of the way 1-2-3-4-5-6-7-8-9-10 Very good/ easy to find/get to6.Average amount spent In shop per visitBetween £3-£10, £11- £30, £31-£100, £101 -£300, other 7.Do you belive there are enough new products coming into the store Not at all 1-2-3-4-5-6-7-8-9-10 yes lots of variety8.Do you believe the store is product biasedExtremely biased 1-2-3-4-5-6-7-8-9-10 Very variedPlease feel free to add any additional comments below referencing to the questionconstructive criticism welcomed Edited October 24, 2006 by Caleb Quote Link to comment Share on other sites More sharing options...
Luke Rainbird Posted October 23, 2006 Report Share Posted October 23, 2006 (edited) 3.Do you believe they price competitively with their competition? Cheap enough? Poor 1-2-3-4-5-6-7-8-9-10 Very good6.Average amount spent In shop per visitPoor 1-2-3-4-5-6-7-8-9-10 Very goodAnswers need changing, as "poor" and "very good" don't really fitPossibly - 3. No/Yes, 6. Nothing/Some substantial amount (that you need to decide...) Edited October 23, 2006 by rideside Quote Link to comment Share on other sites More sharing options...
Caleb Posted October 23, 2006 Author Report Share Posted October 23, 2006 sorry about that have edited now, i used my old questionaire, have just updated using the latest one, i know its not a professional questionare and some answers are biased but at the moment the answers are more important than the contents of the questions. Quote Link to comment Share on other sites More sharing options...
Tony Harrison Posted October 24, 2006 Report Share Posted October 24, 2006 1.How would you rate the customer service? 82.Do you believe they have a varied choice of products? 93.Do you believe they price competitively with its competition? Cheap enough? 84.Quality: in your opinion are the quality of their products to a high standard 85.Is your local store positioned conveniently? 106.Average amount spent In shop per visit £10-£307.Do you belive there are enough new products coming into the store 98.Do you believe the store is product biased 9 Quote Link to comment Share on other sites More sharing options...
Village Idiot Posted October 24, 2006 Report Share Posted October 24, 2006 (edited) 1.How would you rate the customer service? 92.Do you believe they have a varied choice of products? 73.Do you believe they price competitively with its competition? Cheap enough? 6 (If you include internet based competitors)4.Quality: in your opinion are the quality of their products to a high standard 10 5.Is your local store positioned conveniently? 76.Average amount spent In shop per visit £10- £307.Do you belive there are enough new products coming into the store 98.Do you believe the store is product biased 9You might want to change question 6, if you spent £10 in the shop, would it fall into £3-£10 or £10-30? Edited October 24, 2006 by Village Idiot Quote Link to comment Share on other sites More sharing options...
Dai the Socket Posted October 24, 2006 Report Share Posted October 24, 2006 Lol I used to work at Jessops so if you've got any questions I'll try to help.1.How would you rate the customer service? 82.Do you believe they have a varied choice of products? 73.Do you believe they price competitively with its competition? Cheap enough? 6 4.Quality: in your opinion are the quality of their products to a high standard 9 5.Is your local store positioned conveniently? 86.Average amount spent In shop per visit £0-300 I know I'm making up my own groups. Sometimes I spent nothing 'cos I can't find what I want, sometimes I buy a new lens.7.Do you belive there are enough new products coming into the store 98.Do you believe the store is product biased 9 Quote Link to comment Share on other sites More sharing options...
Caleb Posted October 26, 2006 Author Report Share Posted October 26, 2006 cheers for the responses lads, a couple more could be handy basicalyy nick i just need to find out about their main competiors and research them, and the size and structure of market their in. Quote Link to comment Share on other sites More sharing options...
Caleb Posted October 27, 2006 Author Report Share Posted October 27, 2006 need another 5 responses if youd be so kind Quote Link to comment Share on other sites More sharing options...
Caleb Posted October 28, 2006 Author Report Share Posted October 28, 2006 i know theres more than 4 photographers out there.dont be shy Quote Link to comment Share on other sites More sharing options...
Dan Campbell Posted October 28, 2006 Report Share Posted October 28, 2006 1.How would you rate the customer service? 92.Do you believe they have a varied choice of products? 63.Do you believe they price competitively with its competition? Cheap enough? 84.Quality: in your opinion are the quality of their products to a high standard 8 5.Is your local store positioned conveniently? 106.Average amount spent In shop per visit? other 7.Do you belive there are enough new products coming into the store 88.Do you believe the store is product biased 5Additional: They do have some rather attractive deals, like the half price Tamron telephoto lense I got with my 350Dhope thats some help Quote Link to comment Share on other sites More sharing options...
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