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Anoyed.. Trial-uk (dan Ko)


Oxyfin

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Hi guys, just thought i would share my situation with you- it may help, some people might have had similar problems, or you might disagree, either way let me know what you think.

Quite a while ago, August 15th, i set up this post to ask where the best place to get an Aorta 26" frame was..

http://www.trials-forum.co.uk/forum/index....c=81902&hl=

Anyways, i spoke to select bikes they said they couldnt see them getting them anytime in the future, they said there was no real way of knowing when they would come in. I said fair enough so went elsewhere. I tried Dan Ko, he came recomended (with some different opinions though) he seemed very helpfull, he said if i orderd through him i could have the frame deliver on the 8th of september. I said great! and was pleased becasue he said there would be no problems and the frame would be deliverd (as i said he seemed really helpfull in the begining)

Its now october 5th, and he still has no idea what the situation is or when or if the frame will be deliverd.

Im annoyed, each week when i spoke to him he assured me it would be with me by the end of next week. He then becomes unrealiable to get hold of, tells me he has emailed me information from aorta (which he hasnt) and can never give me any solid information what the actual situation is. I actually feel a bit stupid for beliving him in the begining, when he said he could get the frame. I'm not angry because he couldnt get the frame, im annoyed the way he dealt with the situation. I understand when dealing with companies and factories it cant be easy, but he blatantly lied in the begining when he said he could get hold of the frame. I would have appreciated some honesty, (like select bikes) having said "we dont know when it will come in," instead of taking my money on the 3rd of september and im still waiting a month later with no bike..!

also he seems very unprofessional, as when i dealt with him we aggreed a price with some other bits, when i had been billed i found out he had charged me more than we agreed!! (and later said he would send cash with the frame when he sent it to me) (bit unprofessional) Also when i spoke to him he said he was the official UK importer for Aorta - i later found out this was not true!

i have asked for a refund now, as have had enough. I doubt that from the begining when he took my money he had no idea if aorta could even send frames out.. (if i had known that for 6 weeks i would have no bike, i would have set up a cheap tempory frame to ride when i got to uni)

I do feel a bit silly for beliving him - each week he would tell me he had spoken to aorta and it was on the way, but he could never provide any sort of confirmation or even a tracking code!

I wont deal with Dan KO again and put this post out as a bit of a warning.. i dont know if any people have had problems with him before but to me he seems unreliable, and a bit of a liar! it is very unprofessional to take customers money when having no idea when, or even if! you can get in a product.

Thanks for taking the time to read the post, let me know what your thoughts are.

Cheers Martin

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i understand there can be problems getting frames, i'm not knocking him for that. I know they come from china, so it would take a while to get some, altho i gave him the go ahead back in august, so i would have thought if he could get some, then he would have by now. Think ill go with a different company in the future..

Any other people had problems?

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I wonder how many people will reply in this post before he comes and has a look.

I've mostly gone and picked my stuff up from him as i live down the road. About 17 miles down the road. :lol:

Anyway i'm going to leave him guessing why i posted here. The service isn't exellent but he's a cool enough guy.

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I wonder how many people will reply in this post before he comes and has a look.

I've mostly gone and picked my stuff up from him as i live down the road. About 17 miles down the road. :lol:

Anyway i'm going to leave him guessing why i posted here. The service isn't exellent but he's a cool enough guy.

Select Bikes are the official Importer for Aorta, Ive talked to Aorta about it and they think he is getting them from a boy in hong Kong and are meant to be dealing with it so he can't frames so that's probably why he hasn't got any in.

Aorta havn't had any in stock for a little while, but I should be expecting some to arrive next week hopefully, I can't be sure exactly when though, as it just depends when they actaully send them out and how it gets sent, but should be very soon.

Phil.

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That does seem very odd. I've not dealt with dan before but he's always seemed like a reliable person :S

Im sure he'll come on here an explain whats happened but i stil agree that its a bit out of order that hes not giving you your frame :S ( :P swift and easy editing)

Edited by PaRtZ
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I don't think that was said.

Totaltrials, why do you quote me??

HAHA.

O yer, sorry didn't mean to.

For some reason trials-forum is on like a safe mode thing and everything is different, probably just got confused, it's just writing and lines on this lo mode thing, im gonna see if I can change it back to normal.

Phil.

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martin, can't you borrow prawns ashton for a while until your comes, im pretty sure it just laying around, ask him, or rent it out for a couple of weeks lol. as for this dan ko business, i have met him and he seemed sound, but he could have atleast gotten back to you, but i dont understnd why he hasn't, everyone i know who has ordered through him have had very positive responses to him.

Edited by ash-kennard
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Trials-UK is just about the only thing Dan is reliable with so I'm confused as to why you've had problems with him. I live a few minutes away from him so obviously I'm a mate and perhaps a bit biased, but for a full-time (when he turns up to VI form) student I think he does a superb job. I don't think anyone would guess he's still in education with the service he provides.

As for the frame (a bit more on topic...) it sounds to me as if he's had a problem with the supplier so it's not directly his fault. Obviously it's his responsibility but it can't be helped if a supplier lets him down. The suppliers might have been saying the same thing when he was telling you you'd have it by the end of the week.

Anyway, you've got your money back now it's just a shame your time was wasted. If Dan could have done anything to help the situation I'm sure he would have done it.

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Hello

About the Aorta Situation, When Martin ordered his frame from me, I ordered it straight away from the Supplier, they informed me that the shipment was on its way, So everything is going to order, Until I get informed that there will be a delay due to shipping etc.., So I waited to the expected date that the shipment should arrive, but nothing has turned up, This is then an big issue to me, as there is customers waiting for a product that should already arrived in their hands with them.

We contacted the supplier, and place the order again, and they inform me that it will be on the way on express. So we supply the same information we get from the supplier straight to the client.

You requested a refund and I was more then happy to give you a full refund.

I deeply apologize for all the inconvenience coursed.

P.S, I have kept your quarry in mind, and I am willing to put in a free set of forks in with the order in the future.

Regards Dan

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Seems like the same thing happened when i ordered a custom frame from firmbikes.

Custom build from america expected to take 6 to 8 weeks.

Cut to the chase after 3 months i found out that Standard Bykes had raised the prices and the frame's designs hadn't even been in Standards hands.

It was the distributors fault in the end. But it just sucks that somewhere along the line of communication someone has messed up.

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cheers for the reply guys.. its just an annoying situation, im sure it wasnt dan's fault, but i dont think he should have promised me a frame he couldnt deliver,

As for the refund that i asked for on tuesday it still hasnt arrived??, so it would be nice if you could just let me know the situation of if it has been sent (that was also another problem with dealing with dan, as he didnt seem to relpy to phone calls or emails)

in response to the free forks, thats very kind of you.. they will come in usefull when my frame finally arives,

cheers

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cheers for the reply guys.. its just an annoying situation, im sure it wasnt dan's fault, but i dont think he should have promised me a frame he couldnt deliver,

cheers

but when he promised it.. he was obviously sure that he could get it for you, he wouldn't say ' i can get them, but i might not you never know'

he was told he would have them and was let down.. thus you being let down, i understand your frustration, it sucks waiting for things, for the record i have always been treated fairly by dan.

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thats the thing though, as i dont know if he could even get the frame in the begining.. select bikes said clearly, we have no idea when they will come in, we just have to wait and see. (these are the offical importers) - dan will probly get some in around the same time as select bikes...

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Sounds good to me! (Y) Just goes to show it isnt always the shops fault!

Well to be honest this is the "shops" fault. The customer ordered the frame and was given a delivery date, this implies the shop has the item in stock. Now any retailer worth their salt won't give firm dates for goods to be supplied to the customer until they have the products in stock in their shop/warehouse. Why is it that other shops such as Tartybikes and Selectbikes have soo many coming soon items, and accept pre-orders, but don't give exact dates. It's because you can't rely on good being shipped internationally, delays happen, problems arrise with shippers, customs etc. I wouldn't order a product from a shop that puts their order in once you've ordered from them, it's just not an effective way to do business and ends up with the customer loosing out or getting annoyed as in this example. It's a way to earn a quick buck but can go wrong leaving your reputation in the gutter. I know this isn't the first instance of people having problems with dealing with Dan Ko and certainly won't be the last while he continues to trade in this manner.

Just my 2p on how not to run a company.

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Almost the exact same thing happened to me. It hasn't given me a very good impression of him.The only thing that came to my mind was that, isn't it illegal to sell an item that you do not have in your possesion.

Anyways I've got my money back now so thats all that matters.

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