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Hello mate, i ordered some tensile cranks from there about 2 weeks ago. They took my name, address etc down and said they ould have them sent that day. After waiting 3 days i rang them back up and found that they had not sent them. They said that they would send them off the next day. I waited the weekend hopeing that they would come on the monday and they never came. I repeated doing this for the next week and ended up only getting my cranks at 2 oclock today.

That has been the longest i have had to wait for anything so i have leant not to deal with supercycles again.

Thanks

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I ordere some steel braded hoses from them on a monday they came by the wednesday so thats good i normaly just go down to the shop its only 20mins away so its easyer and i gt it same day. There good with sorting out problems they built me a new wheel in 2days one of those was a sunday so i was well chufed. (Y)

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Over the past few years I have ordered most of my components from Supercycles.

All of them have arrived promptly, and on one occasion when the part arrived damaged

they were happy to sort me out with a replacement. They have always been polite and

helpful over the phone but they seem slow to reply to emails sometimes.

Go for it (Y)

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Can't fault em, have improved imensly over the years at last

What do you think has improved / was wrong with them?

I have to say that i found them great 7 years ago and i still find them great!

Good own brand products at great prices, I feel they really helped the sport grow

with the introduction of Onza.

Edited by Cannondale Ashton Rider
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Hey chaz! super cycles were fantastic with my bike!! i ordered a t-bird (my first bike)i rung them up on a tuesday @ 11.30 am and explained that i needed it quick because i was going on holiday in a week so the v nice man said he will sort it for me, i payed standard delivery and i got it @ 9.00 am the next day! i was well happy! so i wrote them a big long happy email telling them how happy i was. :D but unfortutatly the same can not go for trialsshop.co.uk i ordered a t-mag wednesday the 19th of april and it still has not come despite ringing up 3 times, but i think this is a problem with the company who delivers for trialsshop.com,

i give super cycles top marks for there super fast less than 24 hour delivery! and there customer service was well super!

but trials shop not so good (maybe just the company who delivers for them)

tartybikes - i ordered little parks bolts and pedles and they came in to days so hats off to tarty bikes!

Hope your cranks come soon

super cycles = (Y)(Y)(Y),

tartybikes = (Y)(Y)(Y),

trials shop = ok, considering there was a problem with there delivery company, i hope there service is as good as super cycles next time,

Ryan

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Hey chaz! super cycles were fantastic with my bike!! i ordered a t-bird (my first bike)i rung them up on a tuesday @ 11.30 am and explained that i needed it quick because i was going on holiday in a week so the v nice man said he will sort it for me, i payed standard delivery and i got it @ 9.00 am the next day! i was well happy! so i wrote them a big long happy email telling them how happy i was. :D but unfortutatly the same can not go for trialsshop.co.uk i ordered a t-mag wednesday the 19th of april and it still has not come despite ringing up 3 times, but i think this is a problem with the company who delivers for trialsshop.com,

i give super cycles top marks for there super fast less than 24 hour delivery! and there customer service was well super!

but trials shop not so good (maybe just the company who delivers for them)

tartybikes - i ordered little parks bolts and pedles and they came in to days so hats off to tarty bikes!

Hope your cranks come soon

super cycles = (Y)(Y)(Y),

tartybikes = (Y)(Y)(Y),

trials shop = ok, considering there was a problem with there delivery company, i hope there service is as good as super cycles next time,

Ryan

Not the first time ive heard of trials shop blaming their couriers. Perhaps they should f**king change them if they are so un reliable......

It's the shop, not the couriers that are f**king you about on this one.

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What do you think has improved / was wrong with them?

I have to say that i found them great 7 years ago and i still find them great!

Good own brand products at great prices, I feel they really helped the sport grow

with the introduction of Onza.

i was talking with a rep in the shop that i work at and he says super cycles is now leased by raligh and they have sold onza to morelarge (SP?) so i dont know weather supercycles will stay stocking trials parts or weather it will turn into a raligh own brand shop i dont know

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Hey chaz! super cycles were fantastic with my bike!! i ordered a t-bird (my first bike)i rung them up on a tuesday @ 11.30 am and explained that i needed it quick because i was going on holiday in a week so the v nice man said he will sort it for me, i payed standard delivery and i got it @ 9.00 am the next day! i was well happy! so i wrote them a big long happy email telling them how happy i was. :D but unfortutatly the same can not go for trialsshop.co.uk i ordered a t-mag wednesday the 19th of april and it still has not come despite ringing up 3 times, but i think this is a problem with the company who delivers for trialsshop.com,

i give super cycles top marks for there super fast less than 24 hour delivery! and there customer service was well super!

but trials shop not so good (maybe just the company who delivers for them)

tartybikes - i ordered little parks bolts and pedles and they came in to days so hats off to tarty bikes!

Hope your cranks come soon

super cycles = (Y)(Y)(Y),

tartybikes = (Y)(Y)(Y),

trials shop = ok, considering there was a problem with there delivery company, i hope there service is as good as super cycles next time,

Ryan

Trials shop is aload of Sh*t , there clumsy...they have no idea what there doing. E.g they put a try all ultra light stem up for 100million+

Cheers

Dave

P.S i wouldent order there , they would probly charge u atleast 1million :P

Edited by Ride or die
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Not the first time ive heard of trials shop blaming their couriers. Perhaps they should f**king change them if they are so un reliable......

It's the shop, not the couriers that are f**king you about on this one.

that sucks they lied! last time i order off them!!

it i would of considered it if they were honest!! the butplugs!

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I just remembered something about Supercycles earlier...

About a week back I phoned a cycle shop in Hastings that sells Onza bikes because I wanted to check out the T-Rex. They said they haven't had any in for a while because Supercycles have been changing their warehouse location.

I don't know whether that's the reason for any problems with shipping delays but it a possibility.

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