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Waynio

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I was under the impression tht hope had a lifetime warranty, but i guess not any more. Does anybody know for definate what the warranty is on the pro 2 t hub?

by lifetime that is actually the expected lifetime of the product, or that is what most companes like Middleburn do which James(i think) at Middleburn explained to me, you wouldnt expect a set of cranks or a wheel to last forever.

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12months to MANUFACTURING DEFECTS!!! breaking a ratchet is not manufacturing defects its the lack of service. just tohught i would point that one out, as manufacturing defects to people who do not know is to FAULTY material.

if the hub shell breaks they will more than likely replace it FOC!!!!!

within reason hope are amazing with the warranty, its when people start taking the piss that it gets out of hand. if you think of it this way. be sensible and you will be ok. think like a prat and try to take advantage and you'll get no where im afraid.

Waynio........................

you look @ any warranty and its literally "Manufacturing Defects" so its defective material, these hubs and such forth have been tested in the uk for many years (ie XC,Mono,Bulb) etc and the new Pro2 and Pro2 Trials has been tested for way over 10months!!!!

i work in a shop and get to read through alot of "Warranty" cards and policies. thats why i know a bit ;)

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glad you asked tomm

you take the freehub body out and take the hub to pieces, take out the pawls and springs and clean them all, clean all the ratchet and make sure all the bearings are ok (if bearings are damaged and not replaced this can cause future problems) put back together using VERY light grease OR some thin lube, i usually strip mine down and use "Finishline" wet lube/dry lube.

Waynio...........................

just like a king really if you dont strip it down and its dirty inside does it not slip????? do you clean your kings out???

PS JUST a thought, what happens if king started charging???? ;):oB)

Edited by Waynio
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breaking a ratchet is not manufacturing defects its the lack of service. just tohught i would point that one out.

But thas bull-shit, I had a xc a month and the ratchet ring broke. I serviced it twice in that month as I wanted it to run perfect with it being brand new etc.

To be fair Wayne in this topic you have come across as abit of a gimp, its the same as any other company topics related to you. I know thats what sponcership is all about, trying to promote the companies product, but you dont seem to accept others veiws on the matter.

Tom

And I think its fair what hope are doing, if people abuse the system/warrenty, why should Hope run there free warrenty? Its abit tight on people who genuinley do look after there product and it breaks, But if hope are as good as they usually are it will probably be a free repair anyway :)

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It was only really a matter of time before this started happening really. I have no issue with paying to send a broken hub back that is out of warranty or not used for its intended purpose, however the prices seem a little steep in terms of a jump from free to that. Does anyone know how much the parts cost to buy from hope (ratchet, pawls, freehub, bearing etc)?

So long as they cover their hubs for the intended purpose for the minimum warranty period of 12 months then they are keeping their legal obligation, which is fair.

On another note, whats the deal with 2nd user warranty, i.e i buy a 6 month old hub off someone then it breaks, can i still send it back (providing i get the proof of purchase with the hub), or is the warranty for the initial purchaser only?

P.S by the way wayne, yes a manufacturing defect is defined as a fault in material, however the law on warranty states the item must perform it's intended duty (as advertised etc) a period of 12 months, meaning that a poorly design product that breaks will also be covered by warranty (think echo es range, a design flaw rather than a material issue was their problem), its also why saracen don't have a leg to stand on with their "using this bike for stunt riding invalidates the warranty" stickers on the MAD series.

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do you clean your kings out???

Nope, I've never bothered - It's never needed it. Maybe I should, but I'm quite a firm believer in the "if it ain't broke, don't fix it" mentality. Maybe I'm not a rider who's harsh on hubs though.

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12months to MANUFACTURING DEFECTS!!! breaking a ratchet is not manufacturing defects its the lack of service. just tohught i would point that one out, as manufacturing defects to people who do not know is to FAULTY material

Are you going to tell me my hopes broke because I didn't service them and it wasn't because the freehub chewed the shit out of the ratched ring. I mean I can make the freehub touch the ratchet ring with my bare hands on a hope hub. So unless you can PROVE that the lack of servicing causes it then I would stop writing shite just for the sake of it.

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Bit disappointing from a selfish buyer point of view :- but yeah fair enough to hope, i'm sure theyll still do free services for goods under warranty, just wont fix abused hubs for free. I send my hope trial disc back before christmas when i'd landed on it and pulled the lever blade so the 'TPA pin' came out and the washer broke, they fixed it absolutely free - brilliant :)

About this king axle stuff - king give you a free one if you break it? if so do you just send your hub/axle to the USA and they send a new one back?

Cheers.

Noz.

Edited by Nozmeister
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Are you going to tell me my hopes broke because I didn't service them and it wasn't because the freehub chewed the shit out of the ratched ring.

possibly, the hope freehub digs in then leaves bits inside the ratchet and then gets pushed around with the pawls and springs and grinds things away :( i have seen this and this is how i noticed on one of my hubs from years ago.

I had a xc a month and the ratchet ring broke

well sherlock, the idea is that in your case, the ratchet ring broke quickly therefore there was a manufacturing defect with it. so yes thanks i spent an hour @ hope for them to fill me head with shit??? hahahahahha

you know what, you carry on f**king hubs and stuff up i dont care, as it will be you who has to pay the bill @ the end of it. im advising you to SEVICE your hub to stop the problems happening.

On another note, whats the deal with 2nd user warranty, i.e i buy a 6 month old hub off someone then it breaks, can i still send it back (providing i get the proof of purchase with the hub), or is the warranty for the initial purchaser only?

the idea here in ALL warranty cases is that "original purchaser warranty" (used parts do not have ANY guarantee usually) BUT AGAIN hope would do it for the price of a service, so instead of saying "no warranty second hand" they will sort it out as thats the kind of customer they are. the idea of me posting the prices up and info was to inform people of a "change" and to hopefully stop and confusion before it happens, obviosly some people dont wish to listen to good honest advice, il make a better topic up full of bullshit next time, then you can believe that instead if you wish???

sumot like "monty have gone bust" or "vincent hermance isnt sponsored by koxx anymore, he moved to month"

Waynio.............................

not having a go at the quote above more at Tom Booth with the pretty snotty reply he put. like iv said in a previous page, if you dont like it, im afraid your going tohave to lump it :( for hope to progress and do more things for trials,road, mtb, DH etc etc, they cant give everything for free, its too costly, iv seen plenty of companies go bust due to their "awesum service" then it goes down the pan from there cos you can not afford to keep it going for ever! hope on the other hand have done things for "Rolls Royce" and "Mini" therefore other things have abled them to sideline cycling. in theory they could think with all the snotty people giving them crap that they would not produce or warrant anything to do with trials, but they have taken it completly the other way. just show some respect for christ sake please. if its the last thing you ever do.

Tank rider, the prices for parts are as follows: its also in the first post aswell

EACH bearing is £5.00 (so thats x4)

Freehub Body is £40.00 (incl Pawls&Springs)

Ratchet Ring £12.00

PLUS what about the guys labour time to do it???? it takes upto an hour sometimes JUST to remove a ratchet ring!!!! so if that goes on £25.00

=£97.00

Now someone kick me in the arse or please tell me thats good value for money?????

Waynio..........................

even if you take the labour off its worth EVERY penny.

Could one of the moderators please make a chap on here thats from a hope a full member so he can fully explain the situation to these people/kids.

i think more people would learn and listen then.

Waynio.........................

Edited by Waynio
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There was no offence meant by that Wayne, But at times it does seem you come across abit headstrong when it comes to your sponcers, and seems like you dont want to admit defeat, Im sure your a really nice lad as many people have said, but I have never met you so i have no idea.

And i am sure the people at hope are really nice people, They do an excelent job of warrenty ect, Im not slating them, im just putting my opinion out.

Anyway..im gonna stop spamming this thread

Tom

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who gives a f**king shit!!! honestley stop f**king posting >_< we know they're charging, if you think that your hub is an exeption use your head give them a f**king ring. to be honest hopes are realiable as fook anyway and you wont need to shell out that often.

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its because i get to know alot, usually somethings are good for others of the trials community to know. hence why i post it up and all the info.

if i get info and didnt tell people, then it would be pretty pants. thats why i give you the info i receive and can give you. just like i found out about all the 2006/07 hubs aswell which are in the pipeline.

BUT thats for another thread.

Waynio.....................

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waynio, the most opinionated person on the forum, has some good points but you honestly can't expect everyone to be an expert at servicing their own parts, so people who couldn't would send them off. twats abusing hopes great service are total retards and deserve punches in their noses.

i rely on hope, although if someone had told me that we would have to pay i would have sent mine off as its skipping like a beatch and i cant find the problem.

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ash, im more asking people to keep upto having their hubs serviced thats the thing, to stop them having to pay for ratchets and such forth, im sure a "service" from a LBS who know how to do hope hubs would probably do it for around £10.00, just to strip down clean out, IF it needed pawls and springs the parts price on top which i think for pawls and springs is about £11.50 (pawls and springs)

so im more trying to advise people and ask them to have their hubs serviced therefore they will then not incur "larger" charges for things that can be prevented if you see????? alot of people deem me "opinionated" but you work in the cycle trade for umpteen number of years and see how/what people brake and a bit of advice so it keeps them on track and not having to fork out loads of £££ for them fixing. instead people just think im trying to tell them to have it serviced cos im sponsored by hope. its like im advising you do it, as i do it to mine, therefore mine dont get damaged or broken, so if people could even if it means taking it to their LBS just for a quick strip and re-lube it will save them money in future. or have i said "NEVER service your hubs wait til there broke, then pay for the service, which WILL cost you this much?"

that was just an example.

Waynio.......................

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I wish Hope would explain their view's clearly on their website rather than leaving us scratching our heads.

I'm still none the wiser as to how the warranty applies to trials riding with an XC hub and without Waynio advise, would have been slightly cheesed if I had bought a hub recently on the basis of the word of mouth free service.

Hope's :S

"the hope freehub digs in then leaves bits inside the ratchet and then gets pushed around with the pawls and springs and grinds things away."

"to be honest hopes are realiable as fook anyway and you wont need to shell out that often."

"I mean I can make the freehub touch the ratchet ring with my bare hands on a hope hub."

`Rear Hubs`.....the most depressing thing about trials!

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ash please could you post into this topic the dude from hopes user name please.

as iv got some one who will help in having him made a full "member" cheers dude.

iv tried searching him on the search engine in members.

Waynio..........................

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Could one of the moderators please make a chap on here that’s from a hope a full member so he can fully explain the situation to these people/kids.

I think more people would learn and listen then.

Waynio.........................

Yeah` could you?

I just phoned Hope who were pretty confused about the situation, in that he had no idea what I was talking about! He was very pleasant though and gave me the opinion that both the XC and Pro2 would be repaired under `trials use` for 1 year and then they would do their best for me after that time (although still unaware of the policy change)-nice guy though! I was expecting a longer warrenty for the Pro2 maybe...just to say "this thing kick ass".

But still....I'd like to see their official opinion on things! I'm just trying to inspire some confidence in buying the Pro2, in that I won't get stuck in a situation where I'm sending it back now and then throughout the first year.(unacceptable to me for the price on both hubs)

I know where there coming from (buy anything-fix anything), but I think the new hub should come with some extra backing that it's gonna do what it say's on the tin!

It's a consumer essential ;)

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heres another "i only see it one way"

he has been made a full member i think i was speaking to a lad yesterday about it.

Waynio...............................

some people really just wont get anything or see it from any other view unless something literally "collides" with them right between the eyes................

we will see what happens................i really shouldnt have give a SH!T but i thought for people on here it was useful. i dont care i get my stuff for free and promote hopes quality and durability. if im not breaking it and someone else is then i think people are seriously doing something wrong. like maybe "trying" to break something.

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