Hope

[Waynio]

Hi everyone.

just want to make some things clear if possible, as from literally a few months ago Hope have some slightly different changes to their warranty and service policy on all hubs and brakes etc etc. they are as following:

Hope rear hub service £29.50 - £34.50 (Mono,XC are cheaper NEW pro2's are the more expensive price.)

PS ALL THESE PRICES ARE TO HAVE P+P ADDED @ £5.28

this includes Ratchet replacement, 4 new bearings, a new freehub body and new pawls and springs.

(if you add the total up of the above you get nearer £75!!!!!)

PS if your hub does not need a ratchet it will cost £12.00 LESS of the above prices.

Front hub service £10.00 (replacing the 2 bearings.)

Brake servicing costs:

£35.00 Mini, Mono Mini & O2 this includes: New pads, Pistons, Seals, Rebuild kit, Hose and connector CHECK, Fluid changed and pressure tested.

£40.00 DH4, E4, M4, Mono M4 & C2 includes all of the above

£45.00 Mono 6Ti Brakes only. includes all of the above

SAME APPLIES TO BRAKE P+P PRICING!!!! £5.28 on top of the price stated.

I would just like to take this opportunity to thank "Woody" @ Hope for showing me and Lovatt around yesterday for a bit of a tour, people on here seriously do NOT understand what these guys have done for the trials market ASWELL as the XC,DH, FREERIDE etc etc. their brakes, hubs and other products they produce offer great quality with the best service. and their help on the phone is second to none as well.

If anyone has a moan at the above i think you should seriously consider the following:

if the part has let you down?

how much you enjoy using your hope parts?

and would you receive the service anywhere else in the UK?

ALSO EVERY single part of a hope brake, down to the olives and the connectors are now made ON a machine @ hope they are not supplied by others manufacturers, the only parts bought in are the Plastic side of it Seals and such forth.

it truely was amazing and a journey and experience that i would love to do again once hope have moved to their new spot in barnoldswick.

Just to let people know, IF a hub is only say 2/3month old BUT is used for trials then the ratchet will be replaced FOC!!!! People who try to take this to the limit and scam it WILL NOT be able to, hubs are marked with dates and now "Special code" to stop people trying to fraud a new ratchet and quality service for free.

thank you for your time. now you can either critisize me for doing this or you can accept it, and think of what hope have done for the trials world in these last few years and appreciate it and when sending things away have a little more thought and when they may ring you for Credit/Debit card details make their life easier and just pay the bill.

i dont know if tomturd or Danny would like to put this into a different part of the forum, as it is something quite important for ANY hope hub/brake owner should know.

Regards Waynio.............................

[GuyJames]

the plot thickens...

Surprised they haven't charged from the start but now they don't have the 'Hope will fix it for free!' statement to fall back on.

No beef to Hope of Waynio by the way

[CurtisRider]

hang on so thats for a service......so if for instance the teeth on my bulb had stripped (repaired by hope, but it died again within 2 hours), i would still be able to claim on warranty for free? presumably i would have to pay postage now?

[Tony Harrison]

Yeah, what if only the ratchet and springs are duff?

Would love to have a look round the factory though...

[tipsy Jock]

Really wish i'd sent off my Mono mini and rear xc hub much sooner Ah well, my king and avid aren't going to let me down anytime soon

[Lukeee]

Just to let people know, IF a hub is only say 2/3month old BUT is used for trials then the ratchet will be replaced FOC!!!! People who try to take this to the limit and scam it WILL NOT be able to, hubs are marked with dates and now "Special code" to stop people trying to fraud a new ratchet and quality service for free.

No Offence , But how do Hope know that a hub hasn't sat in a shop for 6 months before someone bought it?

The date thing is a good idea. But sadly you can never tell how long a hub has been "Used".

[ramps]

Thanks for the info. Allthough my hub skips very often I got it very cheap and have an unused one in my garage that was kindly serviced for free by hope a few months ago, I supose it is still a good policy though.

[Waynio]

^^^ i know what you mean.

the problem was that SOME people were sending hubs back EVERY 3/4 weeks, they were literally wrecking them, most people didnt have this problem, some every 8/12 months kind of thing, but the people JUST ruining them were ruining it for others. but they cant afford to keep doing all this for free.

BUT after having a tour around and looking @ what they do, and how its all produced if they kept going at the rate of doing things for FREE all the time, they couldnt survive on people literally not buying their repair work. therefore they have looked at it in a different respect. BUT still keeps good aftersale service and at a very affordable price.

Waynio.........................

[Siders77]

I think it's about time they started charging to be honest. People take advantage of the Hope warrenty wayyyyyyy too much.

Cheers for the info Wayne.

[Waynio]

No Offence , But how do Hope know that a hub hasn't sat in a shop for 6 months before someone bought it?

Proof of purchase.

Yeah, what if only the ratchet and springs are duff?

it all gets done what ever the weather it makes it easier for hope. for what they have to do to get ratchets out they might aswell do the lot. its easier.

hang on so thats for a service......so if for instance the teeth on my bulb had stripped (repaired by hope, but it died again within 2 hours), i would still be able to claim on warranty for free? presumably i would have to pay postage now?

you need to use your initiative, this work would be done for FREE incl P+P. anything done under warranty will be post free as far as im aware. ANY warranty item is usually post free, EVEN if they charged you £5.28 thats still quality customer service, but im sure they would do it post free.

any more Questions??? i will answer for you.

Waynio......................

PS just to add, usually the freehub knakers the ratchet cos the freehub digs into the ratchet with the force applied to it it sort of twists. there when you pull your hub to pieces you can see the marks in the freehub.

Edited March 2, 2006 by Waynio

[Tony Harrison]

I blame spastics for ruining it. If people just replaced the springs instead of sending hub back to Hope the moment it starts skipping....

[CurtisRider]

with my last bulb, the ti freehub body decided to stretch where the pawls sit, thus not allowing the hub to turn, which then chipped the ratchet teeth, i was very unimpressed then again, thats the reason they brought out the new pro hubs i guesmeh i shall give them a call and see what they say about it

[sexymike]

i think its time MJCycles started offering hub services

i think its fair hope should charge but for me, thats a little over priced when bromley do a king (takes longer) for half that price

2 sence

[Waynio]

^^^^ Totally agree Snappel

look at my hubs/wheels last year i did not break 1 ratchet, or strip one, i just replaced springs, in fact i didnt do that i doubled my springs up once and that was it, and the ones i had i sold one to lovatt and hes still got it and its perfect!!!!

Waynio......................

the thing is though, for the "MINOR" cost involved its still well worth it all being done, i seriously would say if anyone could have the experience of touring the hope factory you would change your perspective on them charging so little, they could get away with charging so much more BUT they dont they want to keep their customers happy. if anyone can tell me a company that do things any better than hope i will give them their respect, but i personally dont feel there is. might just be my opinion and matter on it as im still super stoked on what they do for the "trials" market aswell as everything else they do, they havent abandoned us and help us in many more ways than one.

[Krisboats]

I can see why they do this but i'm not so sure i like it. I mean all the people that bought broken hubs and sent them off for repair and then sold them off again have been completely taking advantage of their amazing service, but for people like me who bough a hub that was supposed to be working, only to find adam said the ratchet looked battered in it so he sent it off and i got it sorted for free. I was amazed and was happy, safe in the knowledge that if it broke again i wouldn't have to fork out a massive bill or buy a new hub to get it running again.

I actually reckon that this could put people off the hubs now, i mean the hope pro 2 t is designed for trials.... its a trials specific hub so surely that shouldn't mean that you have to pay to get it fixed if/when it does eventually mess up. They've taken on building a hub designed for trials which has got to be the most brutal form of riding on a rear hub, so they should know this is going to cause problems with it and if it does break i think they should replace it for free because it hasn't done the job that they built it for. I would expect them to make someone pay if the hub had obviously taken something far greater than what it was intended for, like if it came in with a snapped axle, smashed bearings and a bent hub shell its pretty obvious its been ridden way over the limit that any rear hub would take. If, however, it was the average user that had been using it for around 8-12 months and it was only the freehub that had started skipping badly i don't think people should be charged to have it fixed. We're paying for a hub that is meant to stand up to trials riding and it obviously hasn't therefore the hub hasn't lasted through what it was intended for, which i think is basically what you class a defective product as isn't it?

In all fairness though i would expect them to charge for repairs if say a mono or xc had been used for trials and had died, it was never intended for trials use and they last for years without problems if they're used on an xc bike. Again with the people that always send hubs back they would surely take a note of the hub number and see if it has been sent back before and i would have thought it would be clear when someone was just taking the piss with the free warranty.

I definately wouldn't mind paying the £5.28 postage because i don't really think its fair for them to pay that. But i can see that this might make a lot of people opt for as second hand king which can be picked up for only a little bit more but will have a warranty on it despite it being used for trials.

I'm a bit envious that you went off to the hope factory, i would have loved to have seen all the shiny multi coloured components there, i would have been like a kid in a sweet shop :$ Did you get to take any pictures if you were allowed?

[boon racoon]

Some of you lot need to try and run a business.

If it isn't financially viable then why should a company do it? Why should a company lose money on something which is above normal wear and tear (or in the case of trials...probably seen as abuse) They still do it for free if it's in their warranty period anyway! trials or not.

Your TV comes with a guarantee for the first 12 months..want an extended warranty and it will cost you. You wouldn't take it back and say "oh it's broke fix it and send it back to me for free" Especially if you'd been doing something to it other than its "intended" use.

Curtis used to offer free frame repairs on everything. But it doesn't make business sense when you have to pay for a frame strip, labour, repainting, postage. All costs to the manufacturer.

Sure for free is nice in the first instance, but when you start getting a bigger market and a lot more sales / stuff coming back - you're either gonna have to charge, or go bust. Esecially when people start taking the piss.

Edited March 2, 2006 by the boon

[Krisboats]

Some of you lot need to try and run a business.

If it isn't financially viable then why should a company do it? Why should a company lose money on something which is above normal wear and tear (or in the case of trials...probably seen as abuse) They still do it for free if it's in their warranty period anyway! trials or not.

Your TV comes with a guarantee for the first 12 months..want an extended warranty and it will cost you. You wouldn't take it back and say "oh it's broke fix it and send it back to me for free" Especially if you'd been doing something to it other than its "intended" use.

Curtis used to offer free frame repairs on everything. But it doesn't make business sense when you have to pay for a frame strip, labour, repainting, postage. All costs to the manufacturer.

Sure for free is nice in the first instance, but when you start getting a bigger market and a lot more sales / stuff coming back - you're either gonna have to charge, or go bust. Esecially when people start taking the piss.

Why should any of us need to try and run a business, i get the fact that if loads of people went round asking for things to be done for free then the company will lose out. I think the majority of poeple on here still won't be old enough to run a business in 5 years time

What i said was if its been designed for trials and hasn't stood up to it then its clearly not fit for the purpose it was intended and by consumer rights they have to offer you a replacement or your money back (i am unsure though of what time period this is valid for) I totally agree with the fact that repeated warranty claims should be payed for because it shouldn't be neccessary unless your just mega unlucky.

EDIT:if my tv broke within the first 12 months of me having it i would take i back to the shop i bought it from and get them to give me a refund or replacement, if it broke within 3 years of purchase i would contact the manufacturersdirectly and see what is available to have done, or call a tv repair man out. Most likely after 12 months i'd have a bash at fixing it myself. Before anyone moans i shouldn't i have fixed several tv's, 2 hifi's and a couple of minidisc players so i'm averagly aware of what i'm doing.

Edited March 2, 2006 by Krisboats

[Waynio]

If it isn't financially viable then why should a company do it? Why should a company lose money on something which is above normal wear and tear (or in the case of trials...probably seen as abuse) They still do it for free if it's in their warranty period anyway! trials or not.

totally agree.

this is a thread that doesnt need an arguement, but im giving you all the idea as we are a trials commmunity and its this community that is doing most damage to hopes warranty system. in fairness weather people like it or not its fact that this is going to happen so please people live with it and dont worry. you wont break it if you have the "i will treat my tools right" kind of attitude, OR the "i dont give a crap" attitude like some people had with hopes free warranty was blatently being abused.

What i said was if its been designed for trials and hasn't stood up to it then its clearly not fit for the purpose it was intended and by consumer rights they have to offer you a replacement or your money back (i am unsure though of what time period this is valid for) I totally agree with the fact that repeated warranty claims should be payed for because it shouldn't be neccessary unless your just mega unlucky.

what happens if you buy a new car DONT have it serviced and the engine blows up??? go to VW and say it blew up i want a new one i never had it serviced???? 2 sides to a pond my friend please see it from that point aswell as your own

not having a go just point things out somethings have to be serviced and to be honest ALL bike parts can be serviced in some kind of way or form. and its true that they need this.

Waynio...........................

i dont know if its just my opinion on this because i work in a shop AND im a customer aswell??? maybe its just me, but i feel others seeing it from both sides too????

[boon racoon]

Why should any of us need to try and run a business, i get the fact that if loads of people went round asking for things to be done for free then the company will lose out. I think the majority of poeple on here still won't be old enough to run a business in 5 years time

What mean is..look at it from their perspective.

What i said was if its been designed for trials and hasn't stood up to it then its clearly not fit for the purpose it was intended and by consumer rights they have to offer you a replacement or your money back (i am unsure though of what time period this is valid for) I totally agree with the fact that repeated warranty claims should be payed for because it shouldn't be neccessary unless your just mega unlucky.

No one knows anything about the Pro2 yet, how it will last. These are prices based on the previous experience of warranty claims of Mono or XC / Bulb hubs.

YES if it breaks within the warranty period under normal use they will do it for free. Hope still will! That is, Mono/Bulb/XC hubs breaking for normal riding use. And Pro2 for trials use.

EDIT:if my tv broke within the first 12 months of me having it i would take i back to the shop i bought it from and get them to give me a refund or replacement, if it broke within 3 years of purchase i would contact the manufacturersdirectly and see what is available to have done, or call a tv repair man out. Most likely after 12 months i'd have a bash at fixing it myself. Before anyone moans i shouldn't i have fixed several tv's, 2 hifi's and a couple of minidisc players so i'm averagly aware of what i'm doing.

The TV was an example. Yes you'd expect a refund or replacement within warranty. Fine. That's what Hope do, and still are.

Beyond that you'd expect to pay. I don't care if you've fixed TVs etc, it's not important. You CAN'T fix a Hope hub on your own!

[Waynio]

yes boons got it

if no one understands me lol....

Waynio..........................

[Lukeee]

Proof of purchase.

That can be forged easily. I'm not trying to be an arsehole. I'm just saying that stamping a date on a hub will not prove the time it has been ridden.

I own about 5 hope hubs , Mostly rears. I think its about time Hope started to charge.

[Waynio]

yes you can forge a receipt but then your no better than a person trying to rip people off

Waynio....................

a bit of it has to be honesty doesnt it?????but some parts can be checked through the "code & date" thing.

[fruitbat]

Like a lot of people have said it is about time they started charging. They have done it for free for years and some people have taken advantage of this, but at the same time some have been using the services only when they need it

I certainly would pay for the service they offered as it is 100% top notch.

Like you say Wayne i think most of it will be down to honesty. Fair enough some people will still rip them off but as long as the majority are using the services honestly it means they will start making more money and start to offer higher quality products so they can continue to be top of the market

[Lukeee]

yes you can forge a receipt but then your no better than a person trying to rip people off

Waynio....................

a bit of it has to be honesty doesnt it?????but some parts can be checked through the "code & date" thing.

Your missing the point i'm trying to make. The people who abused the system before will try to abuse the system again.

I've had Hope hubs Since 1999 , i think i've only sent one of my hub's back twice. I'll feel much more comfortable paying for the good service , which hope provide.

[Brisa]

Think its about time they done it but at the same time I can see beginners with shimano's again as they can't afford to fix thier hope WHEN it decides to give up.

Never sent anything back to hope, not a fan of warranty scrounging. Have a good few hope carcus's laying about!

Edit: Its not really good publicity is it... Hopes usually free aftercare was what made people buy to be honest.

Edited March 2, 2006 by Brisa