joe parker Posted February 24, 2006 Report Share Posted February 24, 2006 well the chain on my saracen mad 2 six ripped a hole in the frame and my rear hub that came with bike went gay, so i phoned saracen and ask for the replace ment parts think they would send them quickly but i was wrong................... 4 weeks later and my anit still anit arrived i hav phoned them and email them lods of times? wat should i do? help Quote Link to comment Share on other sites More sharing options...
011001000110010101110010 Posted February 24, 2006 Report Share Posted February 24, 2006 Phone them up again! Did you buy the bike through a bike shop? Quote Link to comment Share on other sites More sharing options...
joe parker Posted February 24, 2006 Author Report Share Posted February 24, 2006 yeah i did and the bike shop have phoned saracen lods of times as well?i dunno wats hhappend???? Quote Link to comment Share on other sites More sharing options...
011001000110010101110010 Posted February 24, 2006 Report Share Posted February 24, 2006 You need to keep pressuring the bike shop. Let them do the running around, if not they will mess you about untill either you dont want to fix it or your warranty runs out. Quote Link to comment Share on other sites More sharing options...
Walleee Posted February 24, 2006 Report Share Posted February 24, 2006 Who offer's the warranty, saracen or the bike shop themselves? You sales contract is with the shop so they should be the ones sorting things out for you as far as I know, I may be wrong though perhaps someone else can clear that up...... Quote Link to comment Share on other sites More sharing options...
deanie-b Posted February 24, 2006 Report Share Posted February 24, 2006 Yeah, through most terms of sale It's down to the Bike shop you got it from Mine has always been fine, and is a pleasure to ride Quote Link to comment Share on other sites More sharing options...
Ben Jones Posted February 24, 2006 Report Share Posted February 24, 2006 (edited) I know what you mean about the saracen chain..happend to me the same but i stopped pedaling just as i saw it get caught but it totally bent the gears Keep pressuring them like crazy! Keep a copy of all the e-mails and letters as well Ben Edited February 24, 2006 by MadBoy Quote Link to comment Share on other sites More sharing options...
Simpson Posted February 24, 2006 Report Share Posted February 24, 2006 My Saracen snapped - Saracen said it was my bike companys so i contacted my bike companywho re contacted saracen to say it wasnt a valid reasonbecause the bike was for trials it had no warrany.... which it said it came withno new frame for michael Quote Link to comment Share on other sites More sharing options...
joe parker Posted February 24, 2006 Author Report Share Posted February 24, 2006 I know what you mean about the saracen chain..happend to me the same but i stopped pedaling just as i saw it get caught but it totally bent the gears Keep pressuring them like crazy! Keep a copy of all the e-mails and letters as well Benyer thats wats happend to mine but the hole was big enough to fit 4 fingers in it so something wren't right.............. saracen sed they would send me a frame i anit riden in ages i need it! thanks for all ur comments been well helpful joe Quote Link to comment Share on other sites More sharing options...
joe parker Posted February 25, 2006 Author Report Share Posted February 25, 2006 i called sracen again and they asured me that my frame and hub will be here by thursday! yay if they keep thre word !thanksjoe Quote Link to comment Share on other sites More sharing options...
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