trials_pimp Posted November 12, 2005 Report Share Posted November 12, 2005 OK, Ebay randomly suspended my account, which entirely sucks. All they will tell me is that my name, address, contact details or anything else COULD be the same as somone else that was previously suspended. Now this is an automated e-mail. It says that If I want them to reveiw my claim I have to send proof of ID. They want a copy of my Drivers licence, and a copy of a home bill. I know this is a genuine Ebay e-mail, because when I changed my e-amil address with them the loosers who keep trying to fool me are still sending them to my old address. Now this still doesnt stop me having no ebay account. Now I need a contact of a human who works for them, phone, e-amil anything. Im a little sceptical about sending such presious details in the post to Ireland with all the ID theft going on. But ebay is no help, everytime I try and talk to them, I get the same automated e-mail back. So please, have you got contacts for a human from ebay Quote Link to comment Share on other sites More sharing options...
Tony Harrison Posted November 12, 2005 Report Share Posted November 12, 2005 I know it sounds silly, but have you definitely tried logging in? Quote Link to comment Share on other sites More sharing options...
Michael Hardman Posted November 12, 2005 Report Share Posted November 12, 2005 Its a bitch, happened to me twice now and they dont have a human to speak to, thibk it damages their profit margins. A robot answer is all you will get. Quote Link to comment Share on other sites More sharing options...
trials_pimp Posted November 12, 2005 Author Report Share Posted November 12, 2005 yes I have tried logging in...... I not that simple, I think. So when it happened to you, did you just send the documents off? How long did it take? Quote Link to comment Share on other sites More sharing options...
Hoot Posted November 12, 2005 Report Share Posted November 12, 2005 yes I have tried logging in...... I not that simple, I think. So when it happened to you, did you just send the documents off? How long did it take? Have you tried giving them a ring or something, there must be a phone number for them. Hoot Quote Link to comment Share on other sites More sharing options...
PaRtZ Posted November 12, 2005 Report Share Posted November 12, 2005 (edited) I found this "Helvetiastrasse 15/17, 3005 Bern, Switzerland" In the user agreement section Ill keep looking and edit later EDIT: Full contact details: here but still no number EDIT 2: I have also found a contact email for who to submit application forms to : rhancock@ebay.com Edited November 12, 2005 by PaRtZ Quote Link to comment Share on other sites More sharing options...
Michael Hardman Posted November 12, 2005 Report Share Posted November 12, 2005 As I have been told there is no phonenumber something to do with being an online based company. Real reason ebay like to rip as much money ut of people and being a big company feel ey can get away with offering crap customer service. Paypal are just as bad Quote Link to comment Share on other sites More sharing options...
trials_pimp Posted November 12, 2005 Author Report Share Posted November 12, 2005 so you recon I should email that address and see what happens Quote Link to comment Share on other sites More sharing options...
PaRtZ Posted November 12, 2005 Report Share Posted November 12, 2005 Id give it a try because I doubt a robot can have the intelligence to determine the best CV through use of language and wit. But put in the letter something like "Are you the right person to talk to regarding my account. If not, can you please supply me with a phone number and/or address of the correct person to do so" Quote Link to comment Share on other sites More sharing options...
delusional Posted November 13, 2005 Report Share Posted November 13, 2005 Paypal are just as bad Unsuprising really, considering they're the same company! I concur on the crapness of ebay's customer service. I've been trying to report a bug with the site for about 4 months now, each time I try I get into a really frustrating exchange with their customer services muppets where I repeatedly tell them everything they need to know to pass the bug on and they come back either asking for more information (which I've invariably already supplied in the previous email) or making utterly innapropriate suggestions (like suggesting I 'upgrade' to IE immediately after I'd explained I'm using Linux). Very frustrating. Especially when the later emails show not only a complete lack of technical competence, but a fairly poor grasp of the English language (two things I would have thought pretty requisite to manning a customer support centre for an English language website). I've pretty much given up on trying to get anything like a sensible response, and have instead found a workaround for the bugs I'm coming up against. If you do find a contact address that gets a sensible response please let me know. BTW, as far as I'm aware you're not coming up against robots, just very useless humans. A script would almost certainly be able to reply with more relevance and better English than the customer service bods do. I think the only way to get a phone number for ebay is to become a power seller. My parents should be power sellers by now, but thanks to more problems with the ebay site, and customer service being unwilling to help, we've not been able to sign up for it and gain telephone support. Might be worth trying to contact a sympathetic power seller though? Quote Link to comment Share on other sites More sharing options...
trials_pimp Posted November 13, 2005 Author Report Share Posted November 13, 2005 I didnt know power sellers could get that. The only problem being that being suspended, I can contact, veiw contacts ot anything. Quote Link to comment Share on other sites More sharing options...
trials_pimp Posted November 21, 2005 Author Report Share Posted November 21, 2005 is anyone on here a power seller then? Quote Link to comment Share on other sites More sharing options...
Caleb Posted November 21, 2005 Report Share Posted November 21, 2005 (edited) slightly off topic but when ever i go to sell something on ebay it never shows up ! last time was because i used aswear word to describe something !!? so i changed that and my item appeared however this time ive used the spell check and my description is clean as a nuns fanny but still no luck any advice? Edited November 21, 2005 by Caleb Quote Link to comment Share on other sites More sharing options...
trials_pimp Posted November 22, 2005 Author Report Share Posted November 22, 2005 well now we shall see of that e-mail add is any good.................. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.