Lawnmowerman Posted February 12, 2005 Report Share Posted February 12, 2005 I bought my front hope xc from merlin last august and it hasnt been abused or ridden hard at all but for no reason the other day while on my way home from work i heard a loud bang, looked down at my hub and one of the spoke holes had been ripped off :D Would this be a warranty job or will they tell me to go f**k myself? Quote Link to comment Share on other sites More sharing options...
JonPace Posted February 12, 2005 Report Share Posted February 12, 2005 trialsboy560 said: I bought my front hope xc from merlin last august and it hasnt been abused or ridden hard at all but for no reason the other day while on my way home from work i heard a loud bang, looked down at my hub and one of the spoke holes had been ripped off :D Would this be a warranty job or will they tell me to go f**k myself? ← try ringing them and finding out?! :D Quote Link to comment Share on other sites More sharing options...
Lawnmowerman Posted February 12, 2005 Author Report Share Posted February 12, 2005 It must of happened to someone before and i have phoned them. No-one answered.... :D Quote Link to comment Share on other sites More sharing options...
Phatmike Posted February 12, 2005 Report Share Posted February 12, 2005 It's a Saturday... They'll replace it, might charge a little, just ring them on Monday. :D Quote Link to comment Share on other sites More sharing options...
Lawnmowerman Posted February 12, 2005 Author Report Share Posted February 12, 2005 ok then. Whats the deal with when you send them wheels then? will they delace it and build it for me or will i have to rebuild the f**ker again? do they do it with rear wheels? Quote Link to comment Share on other sites More sharing options...
TomN Posted February 12, 2005 Report Share Posted February 12, 2005 You ahve to build the wheel, well my mate had to when he got a new hub from them. Quote Link to comment Share on other sites More sharing options...
Phatmike Posted February 12, 2005 Report Share Posted February 12, 2005 trialsboy560 said: ok then. Whats the deal with when you send them wheels then? will they delace it and build it for me or will i have to rebuild the f**ker again? do they do it with rear wheels? ← JonPace said: try ringing them and finding out?! :D ← fatmike said: just ring them on Monday. :P ← :P Quote Link to comment Share on other sites More sharing options...
Lawnmowerman Posted February 12, 2005 Author Report Share Posted February 12, 2005 I`m probably better off sending the hub by itself. I`m not happy though, I`ve only just got the bike working and its broken again! this is the 4th time ive had to rebuild the wheel aswell :D Quote Link to comment Share on other sites More sharing options...
FAT~DAN Posted February 12, 2005 Report Share Posted February 12, 2005 be greatful mate theyre probably going to give you a brand new hub for free (more than likely) unless its been radial laced (which in this case you'd lie) its only a build not hard jus time :P" cant complain for free can you? Dan Quote Link to comment Share on other sites More sharing options...
Lawnmowerman Posted February 12, 2005 Author Report Share Posted February 12, 2005 I`m not pissed off with hope, shit happens :D just not happy that ive got to rebuild the wheel again and i cant be arsed :P Quote Link to comment Share on other sites More sharing options...
matthewholdsworth Posted February 13, 2005 Report Share Posted February 13, 2005 if u speak to them very very nicely then they may even sort out a rebuild or you. their after care service is the best ive come across. im pretty certain they will sort the hub out for u they do shut at 4:30 pm weekdays though and dont open at wkends Quote Link to comment Share on other sites More sharing options...
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