Dom_capper Posted May 16, 2013 Report Share Posted May 16, 2013 Hello. I'm having a bit of trouble with my laptop crashing, it seems to only do it when i play videos and very occasionally when spotify is playing. My whole computer freezes, no mouse function and the sound seems to be slowed down, kinda sounds like some robot transformer, but you can tell its the videos audio slowed down. It can do it multiple times in videos and lasts for 20-60 seconds. Has anyone got any ideas what could be causing this, it makes videos unwatchable atm. Cheers in advance Dom Quote Link to comment Share on other sites More sharing options...
Kevinfor Posted May 16, 2013 Report Share Posted May 16, 2013 Maybe its overheating, make sure the fan intakes and exhaust are clear of dust or anything else that might get in there. Dont have your laptop on a pillow or in the bed without having a flat surface, like a tray, to make sure its well ventilated. If its overheating you should invest in one of these: Hope that helps! Kevin Quote Link to comment Share on other sites More sharing options...
Muel Posted May 16, 2013 Report Share Posted May 16, 2013 Need more info. How old is it? What spec/make/model is it? How long has it been since Windows was reinstalled? Does it feel hot to the touch when it does this stuff? (When laptops are overheating you really can feel it). Quote Link to comment Share on other sites More sharing options...
hezzay Posted May 16, 2013 Report Share Posted May 16, 2013 Do the following: When just booted up, press the windows key + R. Type the following without brackets [eventvwr.msc]. Go to 'System' and look for events that happened around the time it crashed (they're dated and timestamped, do the same for the 'Applications log' Screenshot the logs and PM me. I'll have a peek. 1 Quote Link to comment Share on other sites More sharing options...
LukasMcNeal Posted May 16, 2013 Report Share Posted May 16, 2013 Does it have some sort of HDD protection? I had this on my laptop and it froze for minutes at a time because of it. Quote Link to comment Share on other sites More sharing options...
Dom_capper Posted May 16, 2013 Author Report Share Posted May 16, 2013 Hey guys, i'll get some screenshots of the specs and more of a description tomorrow, early morning, thankyou for all the help so far guys Dom Quote Link to comment Share on other sites More sharing options...
hezzay Posted May 22, 2013 Report Share Posted May 22, 2013 I'm guessing your problem has been solved? Quote Link to comment Share on other sites More sharing options...
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