Try-all stems welded twisted...

[ghostrider88]

And the plot thickens...

[monkeyseemonkeydo]

It really doesn't. Dave's a complete cock and that's the only plot here.

[cai]

We didn't have any straight ones at that time, and we still don't. Can't magic one out of thin air unfortunately.

I bought one of these stems off of you guys recently:

http://www.tartybikes.co.uk/26_inch_stems/tryall_3d_forged_no_top_cap/c41p10982.html

Are these the stems in question? And is that why they were down to £30?

I hadn't noticed anything odd about with it whilst riding but looking at now the left side of the handlebar seems to be pointing slightly down and back, and the right side of the handlebar points up and forward..

[hulud]

You do it ALWAYS, every topic about tarty turns into don´t buy from them, because...

I only visit TF once every few months and read a handful of threads. And sure enough, dave will bag Tarty...

Edited May 9, 2013 by hulud

[dave33]

I bought one of these stems off of you guys recently:

http://www.tartybikes.co.uk/26_inch_stems/tryall_3d_forged_no_top_cap/c41p10982.html

Are these the stems in question? And is that why they were down to £30?

I hadn't noticed anything odd about with it whilst riding but looking at now the left side of the handlebar seems to be pointing slightly down and back, and the right side of the handlebar points up and forward..

Don't worry cai, as mark says they havnt sold any other wonky ones so yours is probs just bent for some other reason.

I can't see why I'm the 'bad' guy here again, all I wanted was a stem that wasn't wonky, not a big ask.

The reason I didn't bother contacting tarty direct was because I knew this would happen as they clearly don't do replacements.

But atleast the truth has come out and when they get some 'straightish' stems in the wil be sending one to cyclemart

I will then get it framed, and put on my wall

It really doesn't. Dave's a complete cock and that's the only plot here.

Don't think we have meet ?

[315r]

Obviously when I did the topic, I didn't want to became this in a hunting of guiltiness, and never trying to blame dealers, really think that real guilty of this is try-all koxx....

So sorry to Adam that always give me good advices...

http://www.tartybikes.co.uk/26_inch_stems/tryall_3d_forged_no_top_cap/c41p10982.html

I hadn't noticed anything odd about with it whilst riding but looking at now the left side of the handlebar seems to be pointing slightly down and back, and the right side of the handlebar points up and forward..

Provably, is exactly the same deviation as both of mine..

Edited May 9, 2013 by 315r

[AdamR28]

I bought one of these stems off of you guys recently:

http://www.tartybikes.co.uk/26_inch_stems/tryall_3d_forged_no_top_cap/c41p10982.html

Are these the stems in question? And is that why they were down to £30?

Which geometry and colour?

[Mark W]

The reason I didn't bother contacting tarty direct was because I knew this would happen as they clearly don't do replacements.

Like I said, we've replaced any stems that have been faulty for customers who've contacted us. You haven't contacted us and Cyclemart haven't contacted us, and as far as I'm aware we haven't received the stem back from you (as our website states: "Before any item bought from us can be considered for replacement under warranty, it must be returned to us for assessment..."). Also, as Adam mentioned, we don't have that stem in stock. At this point, actually contacting the retailer you bought the product from helps as they can help work out a suitable replacement...

[Al_Fel]

Can't we all just be friends?

Dave your beef is with Cyclemart not Tartybikes. If you want to bitch at Tartybikes about "imperfect" products you should really buy from them in the first place. If you think that's the way it works then you should really be finding out which factory made the stems and give them an ear full, or better still find out who it was that welded the stem wonky and ask them for a personal refund. Thinking about it maybe you should blame the person that trained the person that welded your stem!

[dave33]

1.Like iv said, I contacted try all direct

2.try all have told you to send cyclemart a stem. But you havnt.

3.cyclemart didn't contact you because it's not worth the hassle.

4.you have no way to access the stem. By eye isn't good enough in this case just like its not good enough for the hub you made an assessment on.

[dave33]

Can't we all just be friends?

Dave your beef is with Cyclemart not Tartybikes. If you want to bitch at Tartybikes about "imperfect" products you should really buy from them in the first place. If you think that's the way it works then you should really be finding out which factory made the stems and give them an ear full, or better still find out who it was that welded the stem wonky and ask them for a personal refund. Thinking about it maybe you should blame the person that trained the person that welded your stem!

I know how it works

I don't have beef, just want to make the public aware of the ethics or lack of.

I normally used my own judgement when buying parts and in future I will keep that in mind when considering try all parts

I havnt bought a product from tarty in years due to their increasing low standard of service

I did how every buy from them in the start as their service was excellent, and what got them to where there are now.

I got parts from cyclemart because of sponsorship and of course they got their parts from the uk retailers - tarty bikes

[Mark W]

1. OK? They aren't your retailer, which is what I mentioned before.

2. We don't have any direct replacement stems, like I/we said.

3. They've contacted us in the past about warranty products, and we've resolved those with them.

4. It'd be pretty easy to measure? For example, a set of bars in the stem, have the bottom of the steerer clamp on a desk then measure the height to the tips of the bars? Even just lying the stem on it's side and then pressing the flat edge of the bar clamp into a desk highlights it pretty easily as you can clearly see if the body of the stem isn't straight. You can even measure the height at the end of the body, then flip the stem over and repeat to compare it.

[Revolver]

Dace, the amount that you slate tartybikes ruins your credibility for it, because it just comes across as spite.

[cai]

Which geometry and colour?

127x27 in black.

[315r]

127x27 in black.

To ad more info: Mine were bought in Spain, same geo but were old graphics, one in silver and other in black, both wrong..

[dave33]

1. I know

2. We don't have any direct replacement stems, like I/we said.

3. They've contacted us in the past about warranty products, and we've resolved those with them.

No they couldn't be bothered with the hassle.

4. It'd be pretty easy to measure? For example, a set of bars in the stem, have the bottom of the steerer clamp on a desk then measure the height to the tips of the bars? Even just lying the stem on it's side and then pressing the flat edge of the bar clamp into a desk highlights it pretty easily as you can clearly see if the body of the stem isn't straight. You can even measure the height at the end of the body, then flip the stem over and repeat to compare it.

Nice try 10 out of 10 for effort

Would work in theory, but it's a shame that the bore for the steerer tube inst square to the face you would place on the desk

You have assumed that the bars are both straight and symmetrical

First thing I learned in engineering NEVER A ASSUME mother of all f**k ups.

[Mark W]

In that it doesn't need to be a precise figure, I'd imagine that it'd be accurate enough to see that it wasn't straight. Bearing in mind the 15mm difference you were bandying around earlier on, simply putting a set of bars in should make it apparent - as it did to you - that they're not right.

[AdamR28]

127x27 in black.

Thanks - please feel free to send it back if you think it's wonky and we'll check it out. Obviously if it is, we'll replace it with one that isn't, or if we don't have one we'll credit you for it.

[Ash-Kennard]

Nice try 10 out of 10 for effort

Would work in theory, but it's a shame that the bore for the steerer tube inst square to the face you would place on the desk

You have assumed that the bars are both straight and symmetrical

First thing I learned in engineering NEVER A ASSUME mother of all f**k ups.

It isn't ever going to be exact in a cycle shop obviously. If it is obviously wrong with one set of handlebars, could always try another pair.

you could face the bottom of the stem so it sits flat, although I hardly think that that will be important, considering that these stems are CLEARLY built wrong.

if it is very very slightly out that is most likely a correct stem with a tolerance.

and dave33, not everyone is an engineer, I have no knowledge of where you studied, or what kind of level you are at, but you come across as a massive twat, you are one of those people that makes other people think, oh ffs another engineer, knowitallbastards. Don't tar an entire industry with your twat brush.

either buy from tarty and accept the service they provide (excellent in my experience) or dont buy from tarty and f**k off

[dave33]

I'd imagine that it'd be accurate enough

That's why we have tolerances

[Mark W]

No shit...

[monkeyseemonkeydo]

lol