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Profile Hub Shell.


bike_dummie

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I have made it my mission to prevent people from buying profile. Not only are their products faulty but their customer service is total crap. I broke my hub and they said they would warrenty it so i sent it back told them 1000 times to send it express mail shipping as i am in an extreme hurry, they agreed to send it express mail, I paid and was billed for express mail, and they send it by ground mail and did not inform me after asking them for a week did you send it express mail?. I have lost an entire summer riding because of their service, they are the worst company ever. If you need a 10ml cassette I recommend doing the following...

run a trialtech hub with a 16 tooth acs claw or try all freewheel and put a bigger gear in front. (acs and try all have better engagement than profile)

buy a g-sport hub

If you do buy a profile make sure you do it off tarty bikes... Tarty bikes is a real company and even if profile service is total crap you can deal through tarty and should be able to get by as they actually are competent and give you what you pay for and take the time to read what you write. I live in canada and I would rather pay extra money every single order just so I can buy from tarty so I don't get incidents like the one above.

If you run a 135 ml just get a hope pro 2

the engagement on a profile is worse than virtually any freewheel. It has 4 pawls 2 offset 34 ramps. So 64 engagements, 2 pawls engaging at a time. It slips for sure.

Edited by sayshell
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I have made it my mission to prevent people from buying profile. Not only are their products faulty but their customer service is total crap. I broke my hub and they said they would warrenty it so i sent it back told them 1000 times to send it express mail shipping as i am in an extreme hurry, they agreed to send it express mail, I paid and was billed for express mail, and they send it by ground mail and did not inform me after asking them for a week did you send it express mail?. I have lost an entire summer riding because of their service, they are the worst company ever. If you need a 10ml cassette I recommend doing the following...

Did you deal with profile in the Uk?

I used to run a profile hub, it gave up on me after about 5 years of use, the thread that holds the ratchet inside the hub stripped, within a week I had a new hub body on my doorstep. They were a great company and I had one of the best services from any company I have ever had to deal with.

I dont know if its just me being into trials a while ago but litterly everyone ran a profile hub, they never slipped once, mine certainly never did and I was riding really hard on it pretty much everyday. Where has this whole profile hubs are rubbish come from?

Making it 'your mission' to stop people buying what they want is a bit over the top dont you think?

Edited by crackedonza
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the engagement on a profile is worse than virtually any freewheel. It has 4 pawls 2 offset 34 ramps. So 64 engagements, 2 pawls engaging at a time. It slips for sure.

If it had 2 sets of 2 pawls engaging on a 34 tooth ratchet that still wouldn't be 64 engagements, but the Profiles use a 2 x 2 pawl system with a 24 tooth ratchet to give 48 engagement points. The engagement's usually pretty solid in fairness, but it won't be as quick as an SL freewheel or something similar. Spares are also fairly expensive most of the time.

In fairness as well your hub shell was pretty old by the time it broke, and even then it doesn't really seem like a common problem with them at all. If they gave you a free replacement I'd say that was still pretty good service even if they messed up the shipping...

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