Simpson Posted October 4, 2009 Report Share Posted October 4, 2009 Basically walked into a Waterstones to buy a £48 text book, which is wrongly priced as 50p on their system. We brought 40 of them, payed in cash and expected delivery of them at the end of the month. Theyv'e responded saying they can't do it and were going to have to cancel the order. Where do i LEGALLY stand? Quote Link to comment Share on other sites More sharing options...
Mike Winton. Posted October 4, 2009 Report Share Posted October 4, 2009 pretty sure if its advertised as that, they have to sell it... Quote Link to comment Share on other sites More sharing options...
Pashley26 Posted October 4, 2009 Report Share Posted October 4, 2009 (edited) You've paid for them and they've accepted payment.You own the books, if thats how it went.*Accepted payment is the biggie there, if they've accepted the payment then thats you own the books... Edited October 4, 2009 by Pashley26 Quote Link to comment Share on other sites More sharing options...
RobinJI Posted October 4, 2009 Report Share Posted October 4, 2009 Unfortunatly as far as I'm aware they have every right to do so, it may be different because you've already paid, but I think even then they have the right to refuse your custom.pretty sure if its advertised as that, they have to sell it...Nah, pretty sure they can just refuse to sell you it at all if they want to. Quote Link to comment Share on other sites More sharing options...
Rusevelt Posted October 4, 2009 Report Share Posted October 4, 2009 (edited) Ohh that is a tough one to call, as i would have thought that if they had taken your money and processed the delivery, they shouldn't buy right be able to cancel the order. Id seek some legal advise and see how far you can take this matter without shelling out the beans...If they made a geniune mistake with the pricing, it should have been corrected before you purchased the items and not after. Edited October 4, 2009 by Rusevelt Quote Link to comment Share on other sites More sharing options...
anzo Posted October 4, 2009 Report Share Posted October 4, 2009 Ermmm, I seem to remember Adam (from Tarty) spilling some info on this when something was mis-priced on his website...Pretty sure it's listed in the T&C's of the website that they can cancel any order without reason. Quote Link to comment Share on other sites More sharing options...
Revolver Posted October 4, 2009 Report Share Posted October 4, 2009 I think the difference is, this was in an actual shop, and they've already taken payment. Quote Link to comment Share on other sites More sharing options...
LukasMcNeal Posted October 4, 2009 Report Share Posted October 4, 2009 Write a big whiny letter to their hq and say you've payed so you want them books! Quote Link to comment Share on other sites More sharing options...
Muel Posted October 4, 2009 Report Share Posted October 4, 2009 Ermmm, I seem to remember Adam (from Tarty) spilling some info on this when something was mis-priced on his website...Pretty sure it's listed in the T&C's of the website that they can cancel any order without reason.Fairly certain it was Dan Ko. If they're priced wrong, then they have every right to cancel the order and return your money. Quote Link to comment Share on other sites More sharing options...
Papa Manual Posted October 4, 2009 Report Share Posted October 4, 2009 I think that as long as they've accepted the payment then they are obliged to provide the books. Quote Link to comment Share on other sites More sharing options...
Revolver Posted October 4, 2009 Report Share Posted October 4, 2009 My brother's covered contract law for his degree. He reckons that when you bought the books, it was you offering a price. As they accepted the money, crucially, when the money was exchanged, the contract was sealed - in this case, they would be bound now to supply you with the items for the agreed price. That is indeed contract law! So basically, if you could find a book that said that (take one off the shelf in the shop for added insult) and showed them, you can say that 'it says here, 'tough!'' Quote Link to comment Share on other sites More sharing options...
anzo Posted October 4, 2009 Report Share Posted October 4, 2009 I imagine purchases of such quantity have to be manually authorised before being processed? Obviously the amount of orders they obtain on a daily basis would make manual work a nightmare, but they must have some system in place when the order exceeds X amount or £X they must be manually passed...basically to avoid such a situation.When you place an order online it will be dealt with by whatever accounting software they use...an online purchase is not an automatic purchase and it may be a couple of days before money is taken out of the account, and so until that point they're allowed to cancel the purchase at anytime.From the T&C...b. Waterstone's must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Payment is not taken until the point of despatch of the goods to you from our distribution centre. Once payment has been received Waterstone's will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Waterstone's acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract. c. Waterstone's are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Quote Link to comment Share on other sites More sharing options...
Simpson Posted October 4, 2009 Author Report Share Posted October 4, 2009 When you place an order onlineWe walked into the shop though. Quote Link to comment Share on other sites More sharing options...
Christophe' Posted October 4, 2009 Report Share Posted October 4, 2009 Basically walked into a Waterstones to buy a £48 text book, which is wrongly priced as 50p on their system. We brought 40 of them, payed in cash and expected delivery of them at the end of the month. Theyv'e responded saying they can't do it and were going to have to cancel the order. Where do i LEGALLY stand?nice try, is the lack of sleep doing this?playing with student money now?..... Quote Link to comment Share on other sites More sharing options...
Simpson Posted October 4, 2009 Author Report Share Posted October 4, 2009 nice try, is the lack of sleep doing this? playing with student money now?.....Student money whaaaaaa? And to be fair for £20 it was worth a punt. I'm wheeling an dealing atm lol buying way more of everything than i need and selling it for monns. Night out tickets, tees, even not so legal deals, love it! Quote Link to comment Share on other sites More sharing options...
Revolver Posted October 4, 2009 Report Share Posted October 4, 2009 We walked into the shop though.Mm, which is why what I put comes into play. On a website, they're able to have the T&Cs avaliable to be looked through, which is legally required. With just ewalking into the shop, they don't have just T&Cs avaliable to be read lying around, thus, they can't add their own contracts like they can to website purchases. Quote Link to comment Share on other sites More sharing options...
Tony Harrison Posted October 5, 2009 Report Share Posted October 5, 2009 pretty sure if its advertised as that, they have to sell it...This same retarded comment is made every time there's one of these threads.A retailer is NEVER OBLIGED TO SELL ANYTHING unless they want to. HOWEVER if they have accepted the money then you have a contract of sale, so it's a different matter. Whilst this is unhelpful, I wish people would realise that a shop doesn't have to sell something if they don't want to. Quote Link to comment Share on other sites More sharing options...
JT! Posted October 5, 2009 Report Share Posted October 5, 2009 Yeah it's a big myth that they HAVE to sell it to you.I'd have bought as many as I could there and then and carried them out of the store, giving them time to deliver them they were bound to work out that they were priced wrong. You got greedy my friend and it didn't pay off. What did pay of for me is the time twirls were on offer at where i used to work, 4 for 1.20, when i scanned them through the forth one brought the total to zero for some reason. FREE TWIRLS! Quote Link to comment Share on other sites More sharing options...
Simpson Posted October 5, 2009 Author Report Share Posted October 5, 2009 I'd have bought as many as I could there and then and carried them out of the store, giving them time to deliver them they were bound to work out that they were priced wrong. You got greedy my friend and it didn't pay off. A small waterstones doesn't stock course specific books. Quote Link to comment Share on other sites More sharing options...
Pashley26 Posted October 5, 2009 Report Share Posted October 5, 2009 I don't see how it "hasn't" paid off ? He's paid the money, they've accepted the money so they are his books. Sounds a f**king good deal to me, go hassle there ass over it ! Quote Link to comment Share on other sites More sharing options...
JT! Posted October 5, 2009 Report Share Posted October 5, 2009 A small waterstones doesn't stock course specific books.So how did you find out it was listed at 50p? Quote Link to comment Share on other sites More sharing options...
RobinJI Posted October 5, 2009 Report Share Posted October 5, 2009 I guess he asked if he could order it and the till person looked it up and said something along the lines of 'what the... its only 50p' Quote Link to comment Share on other sites More sharing options...
JT! Posted October 5, 2009 Report Share Posted October 5, 2009 I guess he asked if he could order it and the till person looked it up and said something along the lines of 'what the... its only 50p'Oh ok then i take back what i said earlier. I assumed something different. Quote Link to comment Share on other sites More sharing options...
monkeyseemonkeydo Posted October 5, 2009 Report Share Posted October 5, 2009 What's the book? Quote Link to comment Share on other sites More sharing options...
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