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King Warenty


gu trials

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ok, yesterday i went out and the bike was working perfect, i preloaded to do a gap and the king jst came apart so took it home and took the wheel out and the bearing exploaded the ball bearings all over, will the warenty cover this or will i have to pay £50 for a new bearing ?

thanks for help

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Given I've had hubs I've used for nothing but XC fail in a similar way the the way many people see trials hubs fail I reckon they'll have their work cut out for them proving anything. The thing is the warranty probably is more or less at King's discretion (They'd be foolish to write it otherwise). If you've had dealings with them before and are happy with their service (And possibly even if not) I'd try being honest first though.

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They know, they're not stupid.

Uh-huh. I had to warranty a snapped axle and told them I did freeride. My wheel came back (after warranty work done and everything) and had a receipt with "Type of Riding: TRIALS" written on it.

No point in asking anyone on here. You need to talk to King.

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While on the other hand I was refused warranty cover on a Hope XC hub (Even though Hope are generally considered very good for warranty support) which I had only used for XC where the spacer separating the freehub bearings and the hub body bearings had started to deform, making the hub really hard to backpedal, 6 out of 8 of the cassette sprockets had dug so deeply into the steel freehub body I needed to hammer the cassette off and axle flex had allowed the ratchet ring to mark the freehub by the ratchet pawls (Which were also deforming) because Hope didn't believe XC riding could do that to a hub... Strangely the XTR hub I was running on my trials bike at the same time lasted years longer and the XTR I replaced the Hope with with is still running since 2003 - it never even got a service until I fitted a new freehub body to it in 2008.

I wouldn't get a current model XTR rear hub though, the rear axle fails through fatigue after about a year (of XC use) and the older model XTR only has 16 clicks, so I couldn't go back to it after using an ENO.

Superstar who get bad mouthed a lot for their warranty support have been nothing short of excellent in dealing with me for the return of one of their 120 click hubs, again used for XC only for less than a year, which had the ratchet pawl carrier crack first, followed by the drive ring starting to spin in the hub body about 3 rides after the ratchet carrier was replaced.

The moral of the story is mostly that you can't tell how a warranty claim will be received till you try it...

Edited by psycholist
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