Revolver Posted January 16, 2009 Report Share Posted January 16, 2009 Imo, seeing as there's been so many complaints about T-UK, I'm really surprised no-one HAS got in touch with trading standards. Forget threatening him with it, do it, if its that big an issue. Link to comment Share on other sites More sharing options...
eskimo Posted January 16, 2009 Report Share Posted January 16, 2009 I definitely feel for the guy who started this topic, most people probably haven't noticed he's from Canada which really doesn't help. Link to comment Share on other sites More sharing options...
EchoSam Posted January 16, 2009 Report Share Posted January 16, 2009 Dan ko is a waste of space and a dumb shit! Link to comment Share on other sites More sharing options...
onzatrip Posted January 16, 2009 Report Share Posted January 16, 2009 someone should realy get dan on here to sort this shit out just looked at first page on trials chat and its trials-uk get him on here to sort all this shit out !!!! Link to comment Share on other sites More sharing options...
Dan6061 Posted January 16, 2009 Report Share Posted January 16, 2009 All Dan ever seems to say in these topics is 'Hi, please ring/email me and we can sort it out' which is useless, because many people have tried to contact him, but get nothing back.If he does happen to read this topic, I'd like it to get sorted out on here, just so everyone can see what's going on first hand, instead of hearing one side of the story from the customer. Link to comment Share on other sites More sharing options...
Connor Powell Posted January 16, 2009 Report Share Posted January 16, 2009 (edited) Ok so here is the situation. I order 2 viz rims (red) and he tells me he only has blue and green. So I notify him telling him to cancel the order and refund me. After 3 days he just sends the package and does not refund me. I only bought them because of false advertising, and now he won't let me return them. What kind of bs is this? This is also the second time he has done this to me. On this one its more fair because in one email i said screw it just send it, but I sent 3 saying to cancell it and clearly stated my final decision is to cancel the order. Theoretically he could have just read the one that said send it and missed the other 3 because they were sent at slightly different times. Is the guy a theif? Now I have decided just to take the order because I would rather end up with 2 rims and -200 dollars, as opposed to just -200 dollars. Also 3 days before the order I asked him if he had red and he didn't respond, but immediately after i purchased them he responded instantly to my email. He seems to be able to reply at very convenient times. This one isn't a perfect case because he could have just had bad luck.This one he has no way around..The first time I bought 2 forks from him and he only had one, so he billed me for 2 and sent one. He also said he can't refund me and all he could do is give me credit on my next order. Great system funny how he conveniently ends up with all my money this way.What the f**k!That is piss poor! Somebody should quote all of these incidents and send a huge email to trading standards and shut his shop down!What a twat. Theres no excuse for this, and he just seems to blame it on the Po or his phones. Edited January 16, 2009 by Connor Powell Link to comment Share on other sites More sharing options...
JT! Posted January 17, 2009 Report Share Posted January 17, 2009 Like Kris said, you only ever hear about the problems that people have had. On the other hand, a business should probably be judged on the way they handle complaints/problems, and T-UK seems to fail here big-time. The problem is that no one wants to see a rider-owned company fail. When there was a big problem with MarkAnthony, everyone stopped using them but trials was only a small part of their business anyway, and it wasn't run by riders anyway (at least not trials riders). Whereas if a sticky goes up in Trials Chat about T-UK, that would pretty much destroy them, right? Surely 90% of all orders from Tarty/T-UK/Select/whoever come via here, and it would be several nails in the coffin for T-UK. Surely it would be better for everyone on the forum if T-UK can sort themselves out?But I do agree, he is on very shaky ground. He desperately needs to improve his reputation, and the only way that is going to happen is to sort out these issues (and make sure they don't happen again!). N.B. This is just my opinion. I don't know what Tom/Danny think of this.I'd be quite happy to see trials-uk fail than to keep up this shit. Dan's always been shadey and has been ever since i joined the forum. Remember getting people to advertise on here when they bought viz products and crap like that?It's not just poor service people are receiving. But some people are getting the wrong parts and not getting refunds. I'd be a different story if say it was just a postage problem, or a communication problem, but the order would get sorted adventualy, but we're seeing people left with cranks that are different lengths and wrong colored rims and not been able to do anything about it.I'd rather see a rider owned forum crash and burn that to see trials riders out of pocket through no fault of their own. Link to comment Share on other sites More sharing options...
Tom Perkins Posted January 17, 2009 Report Share Posted January 17, 2009 What he said. Link to comment Share on other sites More sharing options...
Guest Posted January 17, 2009 Report Share Posted January 17, 2009 (edited) hi im astounded and very P1SSED of with this matter, i hate it when shop keepers do this. SO i ring up y fsther and tell him to state the law pon buying things and they soon let me return what ever i have purchased, so basicly look at the trading laws on this subject or ring them up your bound to get your money back that way, i would. goood luck on getting these RED rims. Nic Pyke p.s. i noticed that you bought your items in dollars so im guessing you live in america / canada and check to see where trials u.k. are based this may also help you. Edited January 17, 2009 by npyke Link to comment Share on other sites More sharing options...
Nick Manning Posted January 17, 2009 Report Share Posted January 17, 2009 That is a said thing to hear of, especially as you don't live in the UK. I've had many dealings with Dan and now refuse to have more with him. Many a time I've been with him or got on the phone to him and had right go at him to make sure people get there orders sorted. My last dealing with him was back in September 2008. I went to his shop, with intentions to buy some nice new parts. I had about £300 to spend, as soon as I started to talk about the parts I wanted, that was it. It went off on one, suggesting all these parts, basically being a salesman, however when I said to know to certain parts, he wouldn't take no as an answer. This is what Dan is like, no matter how much you refuse he still ends up talking you round. I ended up spending £480, which I couldn't afford right there, so he made me a deal that I pay half then, and the rest the following month, and I also had to help him build a bike and wheels that was being collected later that day.When it comes to bike building and wheel buiding, I have basic qualifications from Halfords for bike building and maintenance. But I do know how to how to build wheels, I've always built my own wheels. Dan on the other hand as far as I'm aware has no qualifications for bike building/maintenance/servicing or wheel building.Anyway, I built the bike whilst Dan went off to do my invoice, he came back with the invoice finished but the price had risen to £520 because he had previously guessed the prices of the parts I was now buying. He told me there was nothing he could do, so I went with it. I finished the wheel builds and went home. The following month he consistantly phoned me for me to make the remaining payment, but due to all this issues on here about people being owed refunds and parts, I refused to pay him untill all of his customers had all there orders sorted. He went with that, and the following month contacted me again for payment, he claimed that everyone was all sorted, he did make comments about everyone else orders having nothing do with me, which is true. But he can't treat customers like he has, so If he wanted my money he was gonna have to sort them out first. On this occassion I told him I could again only pay half, I told him I couldn't afford to pay it all. Truth be told, I didn't believe he had sorted everyone out. We agreed that I would now pay the final £100 the next month, which was December. The day came and he didn't contact me, I didn't contact him either, as there were more issues with him again on here. A few days later I checked my account to see that he had taken the £100 out of my account. Now that to me is theft, though it was agreed that I would pay on December 20th, payment would be made by me giving him my card details over the phone, not Dan processing the payment without my knowledge.If people are having problems with getting hold of Dan, then e-mail me as I do have 2 mobile numbers for him. One should be his current shop number and the other his personal number. This may help some people. All Dan seems to be in it for is money, not customer service. If people insist on buying from him, then expect dissappointment. Link to comment Share on other sites More sharing options...
Tall_Rob Posted January 17, 2009 Report Share Posted January 17, 2009 As far as i am aware Nick, It's against the law for Dan to keep certain details (such as credit card numbers) and then just ring them through without permission (even if you had arranged to pay).He is running a business and all transactions must be dealt with in a proper way. Have you received a receipt for this transaction?You could probably claim the money back because as far as i am aware, what he has done is theft. Speak to your bank about the matter too.Doesn't matter about what you agreed or took from him, he can't do that even if you were once friends. Business laws are funny things so i suggest speaking to Citizens Advice Bureau. Dan might be learning a hard lesson soon which ideally, no company wants to face. Link to comment Share on other sites More sharing options...
Joe Papasnap Maher Posted January 17, 2009 Report Share Posted January 17, 2009 A few days later I checked my account to see that he had taken the £100 out of my account. Now that to me is theft, though it was agreed that I would pay on December 20th, payment would be made by me giving him my card details over the phone, not Dan processing the payment without my knowledge.Deary me dan.Isnt it illegal to keep hold of someones card details...??Thief Link to comment Share on other sites More sharing options...
Muel Posted January 17, 2009 Report Share Posted January 17, 2009 Yes it's against the Data Protection Act.Personal data shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.Basically where any bank details are concerned, you are only allowed to hold them until you have processed the original payment that was agreed when the cardholder handed over the card details.He's broken the law quite severly, he's illegally accessed someone elses bank account with what is essentially stolen information, and withdrawn money.Sounds like an issue for the police to me. If he's holding my card details aswell instead of disposing of them, I want to know about it!If he wants to avoid having his company shut down and having a criminal record/prison sentence, he should start behaving like a professional. Tarty Adam for instance have never tried to sell me anything, he always offers advice and will recommend which part I should get regardless of whether he has more of one in stock, or whether his return is greater on one than another. Link to comment Share on other sites More sharing options...
Dan6061 Posted January 17, 2009 Report Share Posted January 17, 2009 Guys, seriously, if you've had problems with him then report him! We can't let him continue to rip people off, or STEAL their money without permission!Moaning on here will let other potential customers know, but I don't think he should carry on running the shop AT ALL. Link to comment Share on other sites More sharing options...
Nick Manning Posted January 17, 2009 Report Share Posted January 17, 2009 thanks guys, thats a real help. I wasn't gonna do anything about it, as I didn't think there was anything to do about it. I think i'l go to the bank and speak to them, see what they say, as if it is a case that he's broken the law by withdrawing money without my consent and also keeping my bank details. Then i'm sure the bank will do something about it and or suggest going to the police or who ever. Link to comment Share on other sites More sharing options...
Connor Powell Posted January 17, 2009 Report Share Posted January 17, 2009 Thats the icing on the cake. Link to comment Share on other sites More sharing options...
Pashley26 Posted January 17, 2009 Report Share Posted January 17, 2009 Unfortunatly there are no email addresses for Trading Standards or the Office Of Fair Trading so I can't email this thread to them. But I think somebody should phone them up and give them the link to this thread.If everybody makes a complaint it will carry more weight and they will be forced to take actions, thus shutting down/fining TUK. He's a f**king scam, and now that he's a "thief" in the eyes of the law NOBODIES going to be very happy with him. Link to comment Share on other sites More sharing options...
Guest Posted January 17, 2009 Report Share Posted January 17, 2009 Deary me dan.Isnt it illegal to keep hold of someones card details...??Thiefsurely some one could do something about his discusting hobby of keeping credit card details ? lol i have already mentioned this in thes topic but there must be something you could de e.g. trading standards. Link to comment Share on other sites More sharing options...
Jaffacakes Posted January 17, 2009 Report Share Posted January 17, 2009 All in favour of team "destroy trials uk" say I He seems like an absolute cock. Im glad I've never given him money Link to comment Share on other sites More sharing options...
sayshell Posted January 17, 2009 Author Report Share Posted January 17, 2009 he is 1 of 2 things... extremely extremely lazy and forgetful, or a crook. He has never done anything like just directly robbing money, but then again if your any remotely intelligent crook you wouldn't do that you would always come up with an excuse to take money otherwise its too obvious. Link to comment Share on other sites More sharing options...
Pashley26 Posted January 17, 2009 Report Share Posted January 17, 2009 he is 1 of 2 things... extremely extremely lazy and forgetful, or a crook. He has never done anything like just directly robbing money, but then again if your any remotely intelligent crook you wouldn't do that you would always come up with an excuse to take money otherwise its too obvious.No, he's not one of two things. He's one thing, it's called "incompetent."Pronunciation:in·com·pe·tent \in-ˈkäm-pə-tənt\Function: adjectiveEtymology: Middle French incompétent, from in- + compétent competentDate: 15951: not legally qualified2: inadequate to or unsuitable for a particular purpose3 a: lacking the qualities needed for effective action b: unable to function properly <incompetent heart valves> Link to comment Share on other sites More sharing options...
Krisboats Posted January 18, 2009 Report Share Posted January 18, 2009 Yes it's against the Data Protection Act.Basically where any bank details are concerned, you are only allowed to hold them until you have processed the original payment that was agreed when the cardholder handed over the card details.He's broken the law quite severly, he's illegally accessed someone elses bank account with what is essentially stolen information, and withdrawn money.Thats not entirely true. If it was you wouldn't be able to register your details with a company and allow them to keep them on record for future orders. How many times do you need to enter your card details when you use paypal for example Online shops are allowed to as well, you have to keep an eye on the T&C's. Link to comment Share on other sites More sharing options...
J Trials 31 Posted January 18, 2009 Report Share Posted January 18, 2009 Wish you would have asked before you bought. You could get a better deal here on those V!Z rims and he has really good service. http://uniquetrials.com/V3/index.html Link to comment Share on other sites More sharing options...
Muel Posted January 18, 2009 Report Share Posted January 18, 2009 I thought there were different levels of the Data Protection act? Like different types of data have different security restrictions.i couldn't give a f**k if Dan has my address, age, phone number, bra size etc because that's all stuff I'd gladly tell my Mum, but do i want him keeping my card details after I've paid for something? f**k no! Therefore he's holding information about me without my permission, and it must therefore be against the law. Link to comment Share on other sites More sharing options...
N.Wood Posted January 18, 2009 Report Share Posted January 18, 2009 How much do you think it costs to send some rims from America to Europe? Link to comment Share on other sites More sharing options...
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