Trials Uk Legitamately Robbed Me

[Dave Anscombe]

Dont worry mate ....what goes around comes around......ive had him over 3 times

Dave x

[Revolver]

more importantly the time when a frame was sprayed black; then bubble-wrapped when the paint was still wet?

i remember hearing from aguy who ordered a set of cranks, he got the drive side of the right crank, but another driveside of another cheaper crank, and wasnt able to get a refund or anything

What the f**k goes through someone's head to make them think that's acceptable?

'Oh yeah, heh, they'll never notice the cranks are different, cus they'll only ever see one side at a time anyway.'

[Krisboats]

I think you have to remember that people don't get emotionally fired up enough to write about it when a good order is received so you only hear about bad ones. If an order goes though as planned its good but you don't go round making topics about the shop being competent now do you.

Dan has had a fair few cases of bad service against him, but how many orders are carried out fine?

[Fishy]

I think you have to remember that people don't get emotionally fired up enough to write about it when a good order is received so you only hear about bad ones. If an order goes though as planned its good but you don't go round making topics about the shop being competent now do you.

Dan has had a fair few cases of bad service against him, but how many orders are carried out fine?

Not a lot by the sounds of it.

[Muel]

Both of mine have worked out perfectly, but I did email him first to check they were in stock, then bought it online.

One time it was a tyre, the next a brake lever, so It's not like he could get it very wrong.

[Adrian]

I think you have to remember that people don't get emotionally fired up enough to write about it when a good order is received so you only hear about bad ones. If an order goes though as planned its good but you don't go round making topics about the shop being competent now do you.

Dan has had a fair few cases of bad service against him, but how many orders are carried out fine?

so he should reply to your 10 emails saying... 'well i did the last 20 fine, so i dont care, see you'

[Bionic Balls]

i definitely think ringing up to order is much easier...

[Revolver]

O rly?

Word is, he dropped his phone in the toilet so his telephone system is down.

[BenLeacock™]

I think you have to remember that people don't get emotionally fired up enough to write about it when a good order is received so you only hear about bad ones. If an order goes though as planned its good but you don't go round making topics about the shop being competent now do you.

Dan has had a fair few cases of bad service against him, but how many orders are carried out fine?

I agree with everything you say kris, but as a business people shouldn't really have to leave testimonials saying ''yes I got what I ordered, when it should be here'' because that's what is expected of the company. The thing is every month now there's a topic about trials-uk, which is supposedly a business. If none of these topic's were made, and no action was taken, im sorry but I personally think that people, even as far back as Simpson with the Ko Frame, would still be waiting for there problems to be sorted. I just think Dan's to laid back about things, and things such as ''were having problem with the phones,'' is complete shit, when the numbers 07841...

I think to be fair, Dan's had his chance and people are going to have to accept when ordering your facing a risk. I also think its possibly time Legal action was taken, ive read all the topics tonight and they just seem like problems which don't exist and seem to be all down to laziness. Yes he runs a business on his own, but that is his decision, and there is responsibilities that come with it. I mean, surely it doesn't take 30 seconds longer, to check you've got the right color, or the right item.

Tarty, care about customers and reputation, it seems as if T-UK is all about money, money, money.

Thats just my view..

[Krisboats]

so he should reply to your 10 emails saying... 'well i did the last 20 fine, so i dont care, see you'

No, but all the people saying "he never gets orders right, don't trust him" they're basing that on what they've read on here and from their own limited experience with dan. I'm just pointing out that threads about a company will never be good. I mean take tartybikes for example. They do a great job and loads of people love spending their money there and do so with great trust, yet despite how many people love them even they don't have many/any topics about how amazing they are. Sure there's the odd post here and there, but just searching for a shop name like someone suggested isn't an entirely accurate judge of character.

[BenLeacock™]

Oops, maybe I got the wrong impression from your earlier post.

[Krisboats]

I agree with everything you say kris, but as a business people shouldn't really have to leave testimonials saying ''yes I got what I ordered, when it should be here'' because that's what is expected of the company. The thing is every month now there's a topic about trials-uk, which is supposedly a business. If none of these topic's were made, and no action was taken, im sorry but I personally think that people, even as far back as Simpson with the Ko Frame, would still be waiting for there problems to be sorted. I just think Dan's to laid back about things, and things such as ''were having problem with the phones,'' is complete shit, when the numbers 07841...

I think to be fair, Dan's had his chance and people are going to have to accept when ordering your facing a risk. I also think its possibly time Legal action was taken, ive read all the topics tonight and they just seem like problems which don't exist and seem to be all down to laziness. Yes he runs a business on his own, but that is his decision, and there is responsibilities that come with it. I mean, surely it doesn't take 30 seconds longer, to check you've got the right color, or the right item.

Tarty, care about customers and reputation, it seems as if T-UK is all about money, money, money.

Thats just my view..

I know they shouldn't. I'm just trying to make sure people don't get into bad habits of believing everything they read without thinking about all the angles then coming out with brash statements. Such things are called libel

[JT!]

I think you have to remember that people don't get emotionally fired up enough to write about it when a good order is received so you only hear about bad ones. If an order goes though as planned its good but you don't go round making topics about the shop being competent now do you.

Dan has had a fair few cases of bad service against him, but how many orders are carried out fine?

That is true, the majority of his orders will be fine, but how many of these kind of topics do we get about tartybikes? I think I've seen one since tartybikes first opened, which was cleared up very quickly. We don't know how many customers trials uk gets so it's impossible to work out a % of good orders to bad order, but there's been that many topics over the last few months i don't think it really matters. You take a diarrhea dump in a bucket of water, imagine how much water you'll need to add to that to make it taste like water again. And even then you still wouldn't drink it.

You can't doubt that this is appalling service and Dan has replied to some topics and said he's going to get it all sorted and things seemed to have got worse.

This is a privately owned forum so there's nothing stopping a sticky been made to warn people that there has been a lot of very dissatisfied customers. At least 80% of the forum would agree, and it would be removed once things picked up - if they ever do.

I just think one of the most popular trials websites isn't putting out a warning to this shit service (so bad people aren't ever getting refunds when they obviously should) is just wrong.

EDIT: took me a long time to write, and there's been a few posts in the meantime.

Edited January 16, 2009 by JT!

[Krisboats]

Oops, maybe I got the wrong impression from your earlier post.

No worries, i want to try and stay as impartial as i can when it comes to shops in the trials community in case someone takes it the wrong way or as the "official voice of the forum" or some rubbish like that.

[Adrian]

Welcome to Trials-Uk

UK's most complained about company.

Ok so here is the situation. I order 2 viz rims (red) and he tells me he only has blue and green. So I notify him telling him to cancel the order and refund me. After 3 days he just sends the package and does not refund me. I only bought them because of false advertising, and now he won't let me return them. What kind of bs is this? This is also the second time he has done this to me. Is the guy a theif?

Dan Ko mucked me around when I wanted to buy a Viz rim. I sent the cheque but he didn't have them in stock and it took a few months to get the cheque back.

PIKEY BOY.

I to have had bad dealings with Dan, I order one stem and got another and was not allowed to send it back!

Remember the time that somebody ordered one set of (soft ?) pads and got a set of clearly used (hard and completely wrong?) pads and no refund/price decrease ?

more importantly the time when a frame was sprayed black; then bubble-wrapped when the paint was still wet?

i remember hearing from aguy who ordered a set of cranks, he got the drive side of the right crank, but another driveside of another cheaper crank, and wasnt able to get a refund or anything

to be honest, i think your just plain stupid to by from him after this topic, if you do then youve been warned so its your fault i guess haha

tartybikes ***!

if this really is a forum to help trials riders THEN THIS SHOULD BE MADE A STICKY!

from other topic

I ordered = wheel build

try-all rim red 32h

Viz non disk hub red

Viz front spokes

I got= one non build wheel

try-all rim red 32h (YAY correct)

viz disk hub red

viz spokes 20 in one size and 11 in the other. I can see they wouldnt fit even if i had enough.

OK as the last topic about them got closed iv had to start another.

OK I thought it would be a good idea to tell people form my own experience.

They don't answer there phone, emails or msn.

I have phoned them like 5-7 times on different days with no answer (this is before I ordered and received my wheel)

I have emailed them 3 times with only one reply.(before i received my wheel)

I emailed them asking about wheel building and spokes (got a reply to my questions, they stated they would give me a quote)

I emailed them asking how to select a wheel build and also let them know what i wanted(no reply)

I went ahead and ordered my wheel any giving the benefit of the doubt.

I emailed them to confirm that i wanted to get my wheel built and the correct parts were ordered. (no reply)

I ordered = wheel build

try-all rim red 32h

Viz non disk hub red

Viz front spokes

I got= one non build wheel

try-all rim red 32h (YAY correct)

viz disk hub red

viz spokes 20 in one size and 11 in the other. I can see they wouldnt fit even if i had enough.

Any way this is just to people know.

Dan still owes me money that he never refunded me... Constitutes as theft and criminal activity.

Anyone on that London ride a while ago? The big one that Simps organised before Summer? First time I met Sam Fenech? Yeah that ride Dan sold me a pair of ZHI cranks, which stripped on me the very same ride; yep a lot of you guys were there at the yellow walls just before Tate. I ran around all of London phoning Dan to try and find him so I could return the cranks, but he kept moving on... instead of waiting for his disatisfied customer... so Joe Hodges and I ended up circling half of London just to try and find Dan. Finally we caught up at the Stone Circle where a plenty observed me taking those Zhi cranks off my bike and returning to Dan... and Dan direct quote said that he would refund me by credit card... (Nick Manning is the one I remember most at this scene.. as well as Joe Hodges, incase proof was needed) ... turns out Dan never ever refunded me on credit card, and to this day, still owes me 50 pounds... and god knows if he even refunded that faulty Black Mumba frame (it was CRACKED out of the box) he sold me 2/3 years ago...

Overall not very happy at all by the service. Now with the recent crisis with Abdab supposedly scamming a bunch of people, I'm starting to lose my temper with unreliable traders. Any more bullshit like this again and it will be taken up by the Metropolitan Police and Competition Commission.

Dan, once you've finished reading this, please could you forward that refund you owe me. Both my parents are pretty unhappy about this, and even though 50 is not a lot (and that Black Mumba fault refund was never really processed either), I still take it very personally that a shop and professional would be so deceptive to his customers.

Anyone else want to share what's happened to them?

And no, please don't go suggesting to close this topic guys; because it is the only way that Dan has to speak up... and it is proven in the past that public forum topics are the only way of getting him to talk. Phone and email don't work... This is not a cold-blooded rant purely used to put down Dan.. absolutely not. I am giving my side of story, something which I should have revealed before. There comes a time when f**king about and being the nice guy won't get anything done. Now is the time for me to speak up about my problems with Trials-UK.

Moral of the story: if ever getting a refund off Dan; if possible, get a cash refund back. Asking to get it paid onto your card will not happen.

I wouldnt buy from them, only ordered with him once, never got half my stuff, never gave me a refund after nine months and a lot of hassling him! Eventually got other items instead of a refund as this is all i could manage to get off of him! Personally i wouldnt recomend anyone to buy from him!

Trials uk = Shit, dan hasnt a clue how to run a business!

Use tarty, never any problems, top guys there!

[Adrian]

Guessing your saying i wont be getting any kinda of return on the lamey neon frame that has half a chainstay missing?? LOL.

Just out of interest have all these people's problems been resolved.

OK.

I received my order now.

Iv now got the correct hub (without axle bolts), correct rim tape, 2 different size spokes again 9 one size and 23 in the other (I don't know to much about wheel building this cant be right),

and black spoke nipples (when he agreed to send purple ones).. I'M feeling pretty glad they didn't build my wheel up now.

I think Its safe to say I wont be using T-UK again.

So after all that been said by everyone and dan he still manages to f**k it up?

round of applause for dan ko everyone!

Apparently the correct spokes etc are on there way. I did ask for a discount or free stuff he offered me 10% off my next order lol.

Seeing as I v much doubt i will be using them again I asked for the purple nipples and a new tyre (he said yes to the nipples which is a bit of a joke seeing I have almost waited 2 weeks for my un-built wheel)

Oh jesus this is comedy gold !

My boss read this thread today and he was like..."wtf"....

He said if he'd done this he'd have several broken bones and black eyes by now...

cba to put the rest, thats almost half

[Matt Vandart]

'Oh yeah, heh, they'll never notice the cranks are different, cus they'll only ever see one side at a time anyway.'

My mate Jan rode around like this for ages and the crank arms were even different lengths.

Matt

[PaRtZ]

maybe dans in league with mark anthony?

[Muel]

i definitely think ringing up to order is much easier...

My mate rang up and got him to check the stuff was in stock while he was on the phone so it would arrive before christmas, christmas came and went, he rang up to find out what was going on, and the stuff was not in stock, and it wouldn't be for another 3 weeks. So he cancelled the order and went to Tarty!

Fair play he did get my lever here correct, but you could count all of tarty's orders that went sour on one hand, and it's only ever stuff like sending a left hadn lever blade instead of a right one, which is easily done.

[Gogz-]

I personally think there should be a sticky thread called : what kind of service have you had from t-uk .. . what online trials retailer do you use and y.. . what is the best online retailer for trials parts . . . how did traty bikes - t-uk Fu@k you around. At least people can make up there own minds about these things that way . so Meany people cant we wrong about one person/business

Edited January 16, 2009 by Gogz-

[Damon W]

That is true, the majority of his orders will be fine, but how many of these kind of topics do we get about tartybikes? I think I've seen one since tartybikes first opened, which was cleared up very quickly. We don't know how many customers trials uk gets so it's impossible to work out a % of good orders to bad order, but there's been that many topics over the last few months i don't think it really matters. You take a diarrhea dump in a bucket of water, imagine how much water you'll need to add to that to make it taste like water again. And even then you still wouldn't drink it.

You can't doubt that this is appalling service and Dan has replied to some topics and said he's going to get it all sorted and things seemed to have got worse.

This is a privately owned forum so there's nothing stopping a sticky been made to warn people that there has been a lot of very dissatisfied customers. At least 80% of the forum would agree, and it would be removed once things picked up - if they ever do.

I just think one of the most popular trials websites isn't putting out a warning to this shit service (so bad people aren't ever getting refunds when they obviously should) is just wrong.

EDIT: took me a long time to write, and there's been a few posts in the meantime.

that is a qwality saying! AHAHAHA! yoinkkkkk!

to be fair, this should be made into a sticky, its just not right, i can see why sometimes thought people go to t-uk, (because of ther zhi and neon stuff and viz) but any other time, i would jus go to tarty! never EVER had any problems with Tarty, and iv got ALOT though them, through the century ive been riding

[Mr Motivator]

http://www.trials-uk.co.uk/

[Sidehop Stuart]

"Customers expect accurate information and accurate deliveries - only 100% is acceptable as a standard under this heading. 'We got most of your order right' is a response that is not appreciated by a customer!

Examples of service standards reflecting the accuracy of a service are 'the information quoted in a telephone conversation is 100% accurate' or 'the parcel received by the customer contained all the goods ordered by the customer'."

© Institute of Customer Service 2002

Saw this today on a powerpoint in Customer Relations during my business studies lesson.

[Tomm]

Like Kris said, you only ever hear about the problems that people have had. On the other hand, a business should probably be judged on the way they handle complaints/problems, and T-UK seems to fail here big-time.

The problem is that no one wants to see a rider-owned company fail. When there was a big problem with MarkAnthony, everyone stopped using them but trials was only a small part of their business anyway, and it wasn't run by riders anyway (at least not trials riders). Whereas if a sticky goes up in Trials Chat about T-UK, that would pretty much destroy them, right? Surely 90% of all orders from Tarty/T-UK/Select/whoever come via here, and it would be several nails in the coffin for T-UK. Surely it would be better for everyone on the forum if T-UK can sort themselves out?

But I do agree, he is on very shaky ground. He desperately needs to improve his reputation, and the only way that is going to happen is to sort out these issues (and make sure they don't happen again!).

N.B. This is just my opinion. I don't know what Tom/Danny think of this.

[Jamie_Neal]

I personally think there should be a sticky thread called : what kind of service have you had from t-uk .. . what online trials retailer do you use and y.. . what is the best online retailer for trials parts . . . how did traty bikes - t-uk Fu@k you around. At least people can make up there own minds about these things that way . so Meany people cant we wrong about one person/business

Not just limited to Tuk but a poll of all trials retailers voting on which one used and how quickly the order was processed - the price of postage and stuff can be personal views but if the order took 3 days from the time of placing the order and there were no problems then tick that. Then you'd get an idea of how many people use which retailer and if there were any problems - delays, wrong items etc. Set it up like a customer feedback form.

Just an idea as I've had no dealings with Tuk.