Dan@Trials-uk Posted November 26, 2008 Report Share Posted November 26, 2008 Here here!Oh and Dan, I still have a refund that is outstanding from earlier this year, which you have ignored my emails to you about, so until you sort that out and everyone else's issues you can whistle. You've messed me around once to often so now you can see what it's like to be on the other end of the stick!Hi NIck,This is the first time I've heard this from you, contact me to let me know what this is regarding.Thanks,Dan Quote Link to comment Share on other sites More sharing options...
NicP Posted November 26, 2008 Report Share Posted November 26, 2008 I would appreciate customers to contact me directly to resolve there problems rather then telling people there issues. I have a couple trainee staff's which is new and still getting used to the whole product range, Apologies if you have experienced wrong items, If you do, just call me up and I will get this corrected straight away for you.Isn't that one of the points raised here?That they can't actaully contact you? Quote Link to comment Share on other sites More sharing options...
Nick Manning Posted November 26, 2008 Report Share Posted November 26, 2008 Hi NIck,This is the first time I've heard this from you, contact me to let me know what this is regarding.Thanks,DanBull!!I've been talking to you on msn before, then as soon as I mention the refund you go offline or don't respond again, has happened everytime. I've also sent you emails and text's to which you have not replied to. Quote Link to comment Share on other sites More sharing options...
Dan@Trials-uk Posted November 26, 2008 Report Share Posted November 26, 2008 Im not in the country, so there is nothing i can possibly do..so why would i bother..But also..as someone just said. The whole point of this thread, was saying..people HAVE BEEN TRYING to contact you..with no response. Balls in your court mr Ko. Im out. Quote Link to comment Share on other sites More sharing options...
max-t Posted November 26, 2008 Report Share Posted November 26, 2008 (edited) Fook, look at all the people in here! Edited November 26, 2008 by max-t Quote Link to comment Share on other sites More sharing options...
Dan@Trials-uk Posted November 26, 2008 Report Share Posted November 26, 2008 (edited) Bull!!I've been talking to you on msn before, then as soon as I mention the refund you go offline or don't respond again, has happened everytime. I've also sent you emails and text's to which you have not replied to.You have not mentioned to me to my knowledge, and definitely not mentioned this to me the last few times we've met, but please contact me tomorrow and we will get this resolved:) Edited November 26, 2008 by Dan@Trials-uk Quote Link to comment Share on other sites More sharing options...
JT! Posted November 26, 2008 Report Share Posted November 26, 2008 I would appreciate customers to contact me directly to resolve there problems rather then telling people there issues.They do, you just don't receive emails or answer calls. Quote Link to comment Share on other sites More sharing options...
Dan@Trials-uk Posted November 26, 2008 Report Share Posted November 26, 2008 If any customers have experienced problems or needing a issue to be resolved, please contact me as soon as possible and I will be more then happy to resolve it all for you.ThanksDanThey do, you just don't receive emails or answer calls.I do my best to call back everyone and reply to all e-mails as soon as I can, Quote Link to comment Share on other sites More sharing options...
pogo Posted November 26, 2008 Report Share Posted November 26, 2008 Great idea, If people get branded a scammer for not sending out a frame or what ever surely TUK deserve it.+1 (Quote if you agree, this is an official petition now! )+1 tarty *** Quote Link to comment Share on other sites More sharing options...
Pashley26 Posted November 26, 2008 Report Share Posted November 26, 2008 (edited) Right, lets leave this now.Dan has said phone him tomorrow and he will sort you out, if he dosen't sort you out or is not contactable then return and make sensible posts about it tomorrow night.END.*HAHAHA Theres me trying to be diplomatic and then pogo quotes that ! Edited November 26, 2008 by Pashley26 Quote Link to comment Share on other sites More sharing options...
Dan@Trials-uk Posted November 26, 2008 Report Share Posted November 26, 2008 Apologies to everyone who have experienced issues, I will resolve any problems to my best capability.Please contact me directly and I will ensure your problem is rectified:)Thank you for your time and understanding.Dan Quote Link to comment Share on other sites More sharing options...
Rich Pearson Posted November 26, 2008 Report Share Posted November 26, 2008 From what I'm aware Rich doesn't ride for Trials-uk anymore, but Rich isn't the type of guy to delete a topic to protect the truth.I hope that people will have the ability to trust me when I say I've only ever done anything for the good of this forum, and as Nick's said above, I wouldn't ever try and subvert the truth through any means.There are several reasons that I keep out of these threads, and most people seem to have been intuitive enough to spot them:As a moderator - in the same vein as the Tarty situation - I wouldn't like to contribute anything to these threads for fear of people thinking I was being unfairly biased towards any one individual because I ride for them. I'm probably (not being arrogant, just as far as I can see factual) the most visible moderator of TF in terms of riding and direct involvement with the trials scene: an enormous number of you have met me on rides and I probably release more videos than any other mod (or most of the SM's for that matter) and with that in mind I do always try and distance myself from topics like this (more than once I've chatted with other Mods and SM's about weather or not it would be a good idea to be downgraded, as in the Tarty situation).The other reason I suppose is that I've never had a problem with ordering from Dan. I agree, with the amount of complaints he's been getting, the boy needs to pull his socks up and start sorting things out, but I as I understand Dan has been going it alone with Trials-UK for as long as its been going, and has been working towards further expansion - things are always going to be difficult for him and I can't imagine he has a staggering amount of free time. I genuinely believe Dan has never intended to rip anyone off and I would try, as frustrating as it may be, to exercise patience.Remember, without people like Dan, and the Tarty boys, and Phill Williams, and supercycles, and all the other industry participants, there wouldn't be much of a scene in this country.Dan, get in touch on MSN mate and we'll have a chat about things, see if I can't help you out a bit.Hope everyone's happy with my standpoint here.Rich Quote Link to comment Share on other sites More sharing options...
Luke Rainbird Posted November 26, 2008 Report Share Posted November 26, 2008 Sort it out Dan, I think you know as well as everyone that you won't get many more chances like this Quote Link to comment Share on other sites More sharing options...
Ashley-Wood Posted November 26, 2008 Report Share Posted November 26, 2008 Apologies to everyone who have experienced issues, I will resolve any problems to my best capability.Please contact me directly and I will ensure your problem is rectified:)Thank you for your time and understanding.DanJust wondering how come you do send out wrong items to people instead of the correct? surly it say's on the order which item they wanted ect. im jsut curious not trying to start anything different. Quote Link to comment Share on other sites More sharing options...
J Trials 31 Posted November 26, 2008 Report Share Posted November 26, 2008 Guys, Dan is trying his best. He is a good guy and I'm sure he meant no harm by anything. He is offering to resolve your problems, I just suggest that you at least give Dan the benefit of the doubt here. Quote Link to comment Share on other sites More sharing options...
Tomm Posted November 27, 2008 Report Share Posted November 27, 2008 So, if Dan is to be believed, he will sort out everyone's problems if they get in touch? But no one can actually get in touch because Dan runs a pretty large business from a mobile phone? This sounds like a totally unnecessary problem - either the phone system is inadequate (sort it out?) or Dan is choosing not to answer phone calls. Neither option seems like a very good way to run a business, but I guess that's for Dan to decide. Hopefully he will sort everyone out and be able to provide a better service in the future Guys, Dan is trying his best. He is a good guy and I'm sure he meant no harm by anything. He is offering to resolve your problems, I just suggest that you at least give Dan the benefit of the doubt here.This is not exactly the first time people have had a moan at TUK - There are plenty of people in this thread alone. Whereas other online shops (In the spirit of moderator impartiality, I will mention no names ) can probably count on one hand the number of disappointed customers they've ever had. I guess people will buy from whoever they want, but I've heard so much bad stuff about TUK over the years, I'm surprised he gets any business. Quote Link to comment Share on other sites More sharing options...
Joe Papasnap Maher Posted November 27, 2008 Report Share Posted November 27, 2008 as I understand Dan has been going it alone with Trials-UK for as long as its been going, and has been working towards further expansion - things are always going to be difficult for himSorry to point to the obvious.But shouldnt he work on the basics?? Like customer service?? Whats the the point in expanding, if nobody is gonna go back and deal with him.I know when i was running carbonique ( most of you wont know it, some will ) i was only 15 at the time, but keeping people happy was my main goal. Never did i have any complaints about the service they were given. If i could work that out then, im sure dan can get his head around the basics to? Quote Link to comment Share on other sites More sharing options...
Balman Posted November 27, 2008 Report Share Posted November 27, 2008 (edited) I know when i was running carboniqueBring back carbonique Edited November 27, 2008 by Balman Quote Link to comment Share on other sites More sharing options...
mad max Posted November 27, 2008 Report Share Posted November 27, 2008 Apologies to everyone who have experienced issues, I will resolve any problems to my best capability.Please contact me directly and I will ensure your problem is rectified:)Thank you for your time and understanding.DanCome on, this must put a end to this topic.Any more beastings and it must fall under GENERAL RULES 1. FLAMING.I no you guys are upset, but what next a public lynching. Quote Link to comment Share on other sites More sharing options...
Josh Greenan!!!!!!!!!! Posted November 27, 2008 Report Share Posted November 27, 2008 Bring back carbonique Sorry bit off topic but what was carbonique? I remember seeing boosters with it on Quote Link to comment Share on other sites More sharing options...
Rich Pearson Posted November 27, 2008 Report Share Posted November 27, 2008 Sorry to point to the obvious.But shouldnt he work on the basics?? Like customer service?? Whats the the point in expanding, if nobody is gonna go back and deal with him.I know when i was running carbonique ( most of you wont know it, some will ) i was only 15 at the time, but keeping people happy was my main goal. Never did i have any complaints about the service they were given. If i could work that out then, im sure dan can get his head around the basics to?Hit the nail on the head there Joe: I'm not suggesting that Dan doesn't need to sort out his buisness plan post haste, but my point is that in expanding so quickly I don't think it'd be rash to say that he bit off more than he could chew.Sorry bit off topic but what was carbonique? I remember seeing boosters with it on 2+2=Boosters Carbonique made quality carbon parts for a short period, most famously their two and four-bolt boosters.Rich Quote Link to comment Share on other sites More sharing options...
16 years later Posted November 30, 2008 Report Share Posted November 30, 2008 Just out of interest have all these people’s problems been resolved. Quote Link to comment Share on other sites More sharing options...
Joe Papasnap Maher Posted November 30, 2008 Report Share Posted November 30, 2008 Well it can either be one of 2 answers..and i know which one im gonna go for.. Quote Link to comment Share on other sites More sharing options...
notknown Posted November 30, 2008 Report Share Posted November 30, 2008 yes man, bad boiiiiiiiiiiiiiiiiiiiiii Quote Link to comment Share on other sites More sharing options...
Gogz- Posted December 1, 2008 Author Report Share Posted December 1, 2008 (edited) I will let you know as soon as something happens .I did have a funny email convo with him about whether they do or don't do free wheel builds . lolJust waiting for the correct parts to arrive Edited December 1, 2008 by Gogz- Quote Link to comment Share on other sites More sharing options...
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