Trials-uk

[Greetings]

I think TF needs to drop his advertising and mark him as a scammer. People have done much less are got marked as a scammer.

I'm against that, if you're being scammed, you're being scammed by Trials UK, not by Dan Ko. I know he's the only chap running that, but these things should be separated.

[hugh_b]

Tarty is simply the only answer to all your problems, i have used them for all my stuff for the last few years and the service and after sales/advice has been nothing but top notch and very helpful. My first bike from meta was sent through trials-uk to speed it all up so i didn't have to wait to get it from Canada as i was bike less. Bike turned up in a battered old box with the rear sprocket removed! Was told by trials-uk it was deffo on there I don't think screw on sprockets just fall off now do they, especially as the bikes are factory built. Trials-uk couldn't sort this out for me, tarty stepped in and helped me out, should have just waited for it to come through tarty anyway.......

Hope all you guy's get you problems with trials-uk sorted.

[JT!]

All mods will try and keep threads open as long as they're being useful. We don't often delete threads, and when we do, there's a damn good reason.

Then what was the 'damn good reason' the Eminem topic made by bongo got deleted apart from the fact that it showed him up to be totally hypercritical. Don't reply in this thread though as it'll go off topic, PM me because i'd really like to know.

As a side thing - regarding the whole 'He should be a scammer' thing; it's totally different. The usual 'scammer' on here advertises some goods for sale, and the buyer sends money and receives nothing (Or damaged goods).

That's a fair enough point as well as Inurs but...

Im on the list of ripped off people, I really think a forum for trials riders should be warning its members about cowboy firms like this. (Mobile no. on the website as a business number is a bit of a clue).

This Dan has a fair enough point, am i correct in thinking T-UK does have advertising space on here? It makes no sense that he's allowed to advertise here and f**k people about.

That said though i'd rather have him advertise here and have TF, than have neither.

[Pashley26]

QUOTE (hugh_b @ Nov 26 2008, 01:24 AM) <{POST_SNAPBACK}>

Tarty is simply the only answer to all your problems, i have used them for all my stuff for the last few years and the service and after sales/advice has been nothing but top notch and very helpful. My first bike from meta was sent through trials-uk to speed it all up so i didn't have to wait to get it from Canada as i was bike less. Bike turned up in a battered old box with the rear sprocket removed! Was told by trials-uk it was deffo on there I don't think screw on sprockets just fall off now do they, especially as the bikes are factory built. Trials-uk couldn't sort this out for me, tarty stepped in and helped me out, should have just waited for it to come through tarty anyway.......

Hope all you guy's get you problems with trials-uk sorted.

He sent you a bike that wasn't assembled by himself in a box ? (Did it have big staples in the top, and look to have come straight form a supplier ?)

(Anybody in the bike trade will know where i'm going next...)

[Alex Dark]

my mate jake got sent a blue booster when he wnated a red one; a gold rim when he wanted a silver one....then he ordered a tyre and it hasnt shown up....this was 6-7 weeks ago .....

[mad max]

As a consumer if you are unhappy with the service that a legitimate company provides, YOU HAVE RIGHTS.

http://www.tradingstandards.gov.uk/index.cfm

http://www.direct.gov.uk/en/index.htm

If it is a personal matter though i would tread very carefully. You could end up in all sorts of legal bullsh*t.

Good luck.

[Alex Dark]

soooo....... will mr ko make an appearance to try and defend himself?

[Ashley-Wood]

soooo....... will mr ko make an appearance to try and defend himself?

He will probably make excuses, and try and turn the storys like he always does lol

[eskimo]

I'd like to say that many people don't really make good buyers either. There was a Neon frame that needed to be replaced, i saw that frame at the weekend. The chainstay had a hell of allot material missing from it. I'm pretty sure that shouldn't be warrantied because it's been rode even when the defect was noticeable. Defective items shouldn't be rode and then returned once the buyer has decided they've had enough.

Also i see many people posting, "i still haven't received my parts". It's been said telling us doesn't help. So what have you done? Nothing, sent him a few emails and phoned him now and then. You draw it out over a long period of time which helps no-one. Dan will have had his excuses for not replying of whatever, but it's registered shop. So like said contact trading standards.

The general bad feedback Trials-uk is getting pretty bad. It should be a wakeup call. And for the previous old supported/ sponsored riders now also digging at Dan, what are you doing? If there was a problem with Dan not helping you out and you were producing videos with his name on why didn't you stop it?

I think there's allot of unsorted issues being put forward which probably won't get sorted because they're too old.

I'm just trying to summarise what's going on and point out that some buyers are too dumb to get things sorted.

[Joe Papasnap Maher]

Guessing your saying i wont be getting any kinda of return on the lamey neon frame that has half a chainstay missing?? LOL.

[Nick Manning]

Eskimo, the problem people have had and still are having is getting hold of Dan in the first place. Most have made non-stop phone calls day in and day out along with e-mails, but have had no response from him and haven't so much as given up but just accepted that their chances of getting hold of Dan are slim and have since taken their business elsewhere.

People are bringing up old issuses because they were probably never resolved then, because Dan would have fobbed them off with excuses, and are hoping that something may be done about it now.

But as Dan hasn't yet responded to this thread (whether he's seen or not I don't know), everyone will continue to leave their bad experiences here and raise issues they've had or are having because this does seem to be the only way that Dan will respond to people.

I've used Dan's name instead of trials-uk, because Dan owns the company, Dan runs the company, Dan is the only one working for the company, Dan is the only person you'll deal with if you manage to get in contact and Dan is the one that has caused all these issuse's.

[eskimo]

You fail to see the point. You have rights, he's a registered business, digging on about it here does nothing, for no one.

[Pashley26]

You fail to see the point. You have rights, he's a registered business, digging on about it here does nothing, for no one.

Don't agree with that at all.

I think having a dig about dan on here could possibly be a wake up call for him. It's obvious people are unhappy with the service he is/isn't offering, and maybe people feel for him and don't want to drop him royally in the shit ?

Lets face it, who needs to go as far as contacting trading standards when they can just cut off his customer base with a few harsh words ?

[Dan@Trials-uk]

OK as the last topic about them got closed iv had to start another.

OK I thought it would be a good idea to tell people form my own experience.

They don't answer there phone, emails or msn.

I have phoned them like 5-7 times on different days with no answer (this is before I ordered and received my wheel)

I have emailed them 3 times with only one reply.(before i received my wheel)

I emailed them asking about wheel building and spokes (got a reply to my questions, they stated they would give me a quote)

I emailed them asking how to select a wheel build and also let them know what i wanted(no reply)

I went ahead and ordered my wheel any giving the benefit of the doubt.

I emailed them to confirm that i wanted to get my wheel built and the correct parts were ordered. (no reply)

I ordered = wheel build

try-all rim red 32h

Viz non disk hub red

Viz front spokes

I got= one non build wheel

try-all rim red 32h (YAY correct)

viz disk hub red

viz spokes 20 in one size and 11 in the other. I can see they wouldnt fit even if i had enough.

Any way this is just to people know.

Hi Matt,

Please contact me directly regarding about the problems you are having and I will be more then happy to resolve it for you.

The order have went ahead and packed and dispatched, Apologies if you wanted this wheel built, but I did not get any confirmation with regards this.

Dan still owes me money that he never refunded me... Constitutes as theft and criminal activity.

Anyone on that London ride a while ago? The big one that Simps organised before Summer? First time I met Sam Fenech? Yeah that ride Dan sold me a pair of ZHI cranks, which stripped on me the very same ride; yep a lot of you guys were there at the yellow walls just before Tate. I ran around all of London phoning Dan to try and find him so I could return the cranks, but he kept moving on... instead of waiting for his disatisfied customer... so Joe Hodges and I ended up circling half of London just to try and find Dan. Finally we caught up at the Stone Circle where a plenty observed me taking those Zhi cranks off my bike and returning to Dan... and Dan direct quote said that he would refund me by credit card... (Nick Manning is the one I remember most at this scene.. as well as Joe Hodges, incase proof was needed) ... turns out Dan never ever refunded me on credit card, and to this day, still owes me 50 pounds... and god knows if he even refunded that faulty Black Mumba frame (it was CRACKED out of the box) he sold me 2/3 years ago...

Overall not very happy at all by the service. Now with the recent crisis with Abdab supposedly scamming a bunch of people, I'm starting to lose my temper with unreliable traders. Any more bullshit like this again and it will be taken up by the Metropolitan Police and Competition Commission.

Dan, once you've finished reading this, please could you forward that refund you owe me. Both my parents are pretty unhappy about this, and even though 50 is not a lot (and that Black Mumba fault refund was never really processed either), I still take it very personally that a shop and professional would be so deceptive to his customers.

Anyone else want to share what's happened to them?

And no, please don't go suggesting to close this topic guys; because it is the only way that Dan has to speak up... and it is proven in the past that public forum topics are the only way of getting him to talk. Phone and email don't work... This is not a cold-blooded rant purely used to put down Dan.. absolutely not. I am giving my side of story, something which I should have revealed before. There comes a time when f**king about and being the nice guy won't get anything done. Now is the time for me to speak up about my problems with Trials-UK.

Moral of the story: if ever getting a refund off Dan; if possible, get a cash refund back. Asking to get it paid onto your card will not happen.

Hi Sponge,

I remember clearly about this case, and the refund HAS been completed, please check your statements.

Thanks,

Yeah, I was there... Dan even put the sprocket on himself.

Cranks was returned and was warrantied, however a refund was wanted instead, so instead of replacements, a refund has been given.

That's one thing i've never understood: Why does Dan use a mobile for work? Surely it'd make sense to use a landline like any other company?

I had the problem of not being able to get in touch with him the only time i ordered from there (got sent the wrong sprocket, pads that clearly weren't zoos and had a load of grimey shit all over the braking surface) although in his defence, he did call me back and get it sorted. Seems to have gone seriously downhill since then...

From new year our complete new system will be in-place and our land line will be in-use,

QUOTE (hugh_b @ Nov 26 2008, 01:24 AM) <{POST_SNAPBACK}>

Tarty is simply the only answer to all your problems, i have used them for all my stuff for the last few years and the service and after sales/advice has been nothing but top notch and very helpful. My first bike from meta was sent through trials-uk to speed it all up so i didn't have to wait to get it from Canada as i was bike less. Bike turned up in a battered old box with the rear sprocket removed! Was told by trials-uk it was deffo on there I don't think screw on sprockets just fall off now do they, especially as the bikes are factory built. Trials-uk couldn't sort this out for me, tarty stepped in and helped me out, should have just waited for it to come through tarty anyway.......

Hope all you guy's get you problems with trials-uk sorted.

Hi Hugh,

The complete Meta I sent to you was on behalf of Meta as you needed the bike sooner and I agreed to send one out to you from my stock to save you waiting for delivery from Canada instead. All factory built and bike was dispatched in the same parcel as they arrive in.

Thanks

Guessing your saying i wont be getting any kinda of return on the lamey neon frame that has half a chainstay missing?? LOL.

Joe,

I not heard once from you with regards about this damaged Neon frame, Please contact me about this issue and I will try to get warranty for you if your frame has a defect.

Thanks

[Joe Papasnap Maher]

Ive not actually been in contact dan..but where do i stand in regards to the neon frame?

Not that i actually care ( But out of curiosity )?

[Dan@Trials-uk]

Eskimo, the problem people have had and still are having is getting hold of Dan in the first place. Most have made non-stop phone calls day in and day out along with e-mails, but have had no response from him and haven't so much as given up but just accepted that their chances of getting hold of Dan are slim and have since taken their business elsewhere.

People are bringing up old issuses because they were probably never resolved then, because Dan would have fobbed them off with excuses, and are hoping that something may be done about it now.

But as Dan hasn't yet responded to this thread (whether he's seen or not I don't know), everyone will continue to leave their bad experiences here and raise issues they've had or are having because this does seem to be the only way that Dan will respond to people.

I've used Dan's name instead of trials-uk, because Dan owns the company, Dan runs the company, Dan is the only one working for the company, Dan is the only person you'll deal with if you manage to get in contact and Dan is the one that has caused all these issuse's.

Hi Nick,

I would appreciated if you contacted me with regards about your out-standing balance which till this day is over due.

Dan

Ive not actually been in contact dan..but where do i stand in regards to the neon frame?

Not that i actually care ( But out of curiosity )?

You have customer rights, if you feel the product is faulty, why not contact me directly to resolve this problem, rather then telling other people your issues?

Please E-mail me explaining the problems you have with the product along with photo's and I will get this resolved for you.

Thanks,

[craigjames]

Ok, Dan you've answered. Given no real reasons or excuses for the poor service, said you've solved everything but haven't apologised for anything. I'm sorry, i've personally had good service, but thats pretty damn poor as far as customer service goes.

I hate to say it but people should vote with their wallets on this one, Dan obviously has enough money coming from other avenues that he doesn't need Trials-UK to be a success either that or he has a damn strange way of doing business.

Purely from what i've read from peoples experiences and comparing the service that i have received from other shops i wont be shopping at Trials-UK again.

[Dan@Trials-uk]

I would appreciate customers to contact me directly to resolve there problems rather then telling people there issues.

I have a couple trainee staff's which is new and still getting used to the whole product range, Apologies if you have experienced wrong items, If you do, just call me up and I will get this corrected straight away for you.

[Joe Papasnap Maher]

Isnt that buisness though..through word of mouth..

Unluckily for you though..for all the wrong reasons..

[craigjames]

Isn't that the point, people have been trying to get hold of you through most avenues, this is a last resort. Thats not their fault.

[Dan@Trials-uk]

Ok, Dan you've answered. Given no real reasons or excuses for the poor service, said you've solved everything but haven't apologised for anything. I'm sorry, i've personally had good service, but thats pretty damn poor as far as customer service goes.

I hate to say it but people should vote with their wallets on this one, Dan obviously has enough money coming from other avenues that he doesn't need Trials-UK to be a success either that or he has a damn strange way of doing business.

Purely from what i've read from peoples experiences and comparing the service that i have received from other shops i wont be shopping at Trials-UK again.

Hi Craig,

I am not here to give poor service, this is not in my interest, If a wrong item is sent I will resolve this for you right away. I understand end of the day its the customers choice on where they would like to do their purchase.

As you may know, It has been only me running the whole business and as it expands it gets more involving. As you are aware we have recently moved into a new premises which I have put alot of time in-to, all this is to sort out all the previous bad experiences.

Thanks

Edited November 26, 2008 by Dan@Trials-uk

[Dan@Trials-uk]

Isnt that buisness though..through word of mouth..

Unluckily for you though..for all the wrong reasons..

Yes, that is correct, But if you have a issue and don't even bother contacting me to let me know, How am I suppose to resolve the case in the first place for you?

[craigjames]

James?

[Nick Manning]

Isn't that the point, people have been trying to get hold of you through most avenues, this is a last resort. Thats not their fault.

Here here!

Oh and Dan, I still have a refund that is outstanding from earlier this year, which you have ignored my emails to you about, so until you sort that out and everyone else's issues you can whistle. You've messed me around once to often so now you can see what it's like to be on the other end of the stick!

[Joe Papasnap Maher]

Yes, that is correct, But if you have a issue and don't even bother contacting me to let me know, How am I suppose to resolve the case in the first place for you?

Im not in the country, so there is nothing i can possibly do..so why would i bother..

But also..as someone just said. The whole point of this thread, was saying..people HAVE BEEN TRYING to contact you..with no response. Balls in your court mr Ko. Im out.