Trials-uk

[monty221pr]

Has any had a wheel built by T-UK?

Yer front and rear echo rims viz spoke and hubs,

seem to be built well, one side radial? on the front as well looks pimpy

Sam.

[Gogz-]

i dont know where tarty got involved lol

but it is definatly a manufactoring fault, it wasnt slapping or slightly rubbing, it was more like putting an angle grinder to a piece of metal...after riding it for about 3-4hours there was already a gash straight through the frame....

even andrew chai (sponsored by neon) has said its a manufactoring fault

and i have no photo, frame is with dan ko....

so i guess its gunnu be trading standards il get in touch with then. im seriously pissed off.

i want my money back or the new neon....

If you are going to take it up with trading standards they probably will want to see the frame.

But I take it you have sold the frame on and also kept riding it after you realised there was something wrong with the frame.

If you had stopped riding it straight away then you might have had a case.

I'm not 100% if it was you but if you/your friend has drilled wholes in the frame, this will invalidate your warranty even if they were done after the event

[Nick Manning]

I'm sorry to hear about this issue with your frame, I can't comment either way about it, as I've not seen the frame. However, I have dealt with trials-uk for many years and have no decided to NEVER use them again. This is not a result of what I've read on the forum, but just from my own experience.

My last dealings with trials-uk was a month or so ago, when I actually went to the shop. I was quoted prices verbally face tpo face, but when was invoiced for them a short while later, I was told that certain parts were more expensive than he thought and so had to charge me more. This isn't the first time he has messed my order up.

Dan has know idea about what he's doing, he hasn't got a clue about running a business especially with in the trials industry, his order's almost always seem to be wrong, and thats just for me, and I'm ment to ride for him. I want nothing to do with him now, I was ment to get a set amount of discount on part's, but he kept changing his mind when I'd buy stuff how much discount I'd get. I'm just fed up with him and his company.

As many people have probably found, you order parts from trials-uk and when they turn up some items are never quite what you ordered. I've had this plenty of times, his claims his reasons are that the item wasn't in stock blah, blah, blah. So instead of contacting the customer to see what the customer would like to do, he just sends something similar out.

I've been out riding with Dan and people come meet him and ask where there stuff is. Thats not how you run a business at all.

I'm sorry but anyone who buy's from trials-uk is asking for problems!

Stick with making your purchases with reptutable companies, such as:

Tarty bikes & Select bike

I hope you get your frame sorted out BM.

[Skoze]

If you are going to take it up with trading standards they probably will want to see the frame.

But I take it you have sold the frame on and also kept riding it after you realised there was something wrong with the frame.

He sent it back to Dan, who doesn't seem to have done anything, hence the topic

[TheChai]

it is definitely a manufacturing fault, chainline would not be straight if spacers were used to push the frame out, This shouldn't be needed anyway, The top stay on the neon is too thick for the chain to run smoothly.

I brought this to the attention of Neon as soon as I had the problem and I believe they have sorted out the Bow frame accordingly, However as far as I know, the Bows are currently not in the country yet. (i am also awaiting my new frame). But that is no excuse for Dan not to update you on the order.

[Bearded Midget]

If you are going to take it up with trading standards they probably will want to see the frame.

But I take it you have sold the frame on and also kept riding it after you realised there was something wrong with the frame.

If you had stopped riding it straight away then you might have had a case.

I'm not 100% if it was you but if you/your friend has drilled wholes in the frame, this will invalidate your warranty even if they were done after the event

i do have a case as he said i can claim on warrenty, hence why i sent it back...and its not me who drilled a frame simpson from southend did...nothing to do with this

Edited November 19, 2008 by Bearded Midget

[cadbury's cream egg]

NO story.

Id like to know if any one has had a wheel built by them lol

Benny b had one, built up the wrong rim, flatspotted straight away, 2 days late etc

leonx

[Pashley26]

Tarty Bikes ***.

Tarty don't need to advertise anymore, people just know there the daddy.

[grant_hundley]

Cracks are not covered by standard warranty unless it was produced because of a defect somewhere in the frame!

Well there wasn't any signs of damage to below the unbuilt booster, so it must be a manufacturing defect.

Tarty always replace my cracked forks etc...

Dan has know idea about what he's doing, he hasn't got a clue about running a business especially with in the trials industry

[cadbury's cream egg]

Tom Jefferies- Dan is a dumb sh*t.

His exact words.

Leon x

[Bearded Midget]

its nice to know my moneys in good hands then.

i'll email him again saying i will get trading standards involved if he doesnt tell me what the hells going on and send me a new frame.

i'll post back here with the outcome....(if there is one)

[N Roach]

The best bet is to call Trials-uk, as sometimes an email can be miss leading.

I think that Dan has received the frame, but not informed you. Then he has sent the frame to Neon bikes in China for inspection, which could take a while due the shippers wanting to fill there boats up to the maximum before they depart as money is tight in the credit crunch. The chances are that Dan is wanting to send you a Neon Bow frame when he receives them (As I explain about the shipping, it could take some time) Also I’ve heard Dan has got a lot to do at the warehouse and may of forgot about this. It does happen even if your customer service is great.

Give Dan a call tomorrow, chase up on the situation and go from there. It all could be a miss understanding.

Edited November 19, 2008 by Nathan Coward

[Joe Papasnap Maher]

Also Ive heard Dan has got alot to do at the warehouse and may of forgot about this.

Im not a buisnessman, but im quite sure that rule number 1 about buisness is keep your customers happy. By doing this..they will return and generate more buisness for you..

If he cant get that right..he's in the wrong game.

[Pashley26]

Im not a buisnessman, but im quite sure that rule number 1 about buisness is keep your customers happy. By doing this..they will return and generate more buisness for you..

If he cant get that right..he's in the wrong game.

I think it's pretty safe to say, he shouldn't move to Funeral Directing or Wedding Planning either.

[cadbury's cream egg]

The only think with t-uk they have better stock, but, they don't have much stock, you can get brands like neon etc from t-uk unlike tarty.

Leon x

[Nick Manning]

Its bad news to see these topics about trials-uk so often.

The best bet is to call Trials-uk, as sometimes an email can be miss leading.

I think that Dan has recieved the frame, but not informed you. Then he has sent the frame to Neon bikes in China for inspection, which could take a while due the shippers wanting to fill there boats up to the maxium before they deapart as money is tight in the credit crunch. The chances are that Dan is wanting to send you a Neon Bow frame when he recieves them (As I explain about the shipping, it could take some time) Also Ive heard Dan has got alot to do at the warehouse and may of forgot about this. It does happen even if your customer service is great.

Give Dan a call tomorrow, chase up on the situation and go from there. It all could be a miss understanding.

Next time, stick with tartybikes lol

Nathan your way off the mark, I've sent two frames back to him before that were cracked, 1 black mumba stock and 1 echo control 2004. Both times Dan took pictures and sent them to the companies, they would then give their response as to whether it was under warranty or not. Dan is really not gonna spend the money to send 1 frame to china or where ever regarding warranty, he's too tight with his money.

[Pashley26]

Can't be bothered. I like my lack of warn at the moment a bit to much.

Edited November 19, 2008 by Pashley26

[N Roach]

Im not a buisnessman, but im quite sure that rule number 1 about buisness is keep your customers happy. By doing this..they will return and generate more buisness for you..

If he cant get that right..he's in the wrong game.

That's a fair point. But to be honest we all know trials-uk isnt perfect...

[cadbury's cream egg]

I've had no problems with him or t-uk myself and I've met him and hes a sound bloke, but because one neon broke it doesn't mean that all of them will, im not particularly trying to stand up for Dan because he does f**k people around.

Leon x

[Joe Papasnap Maher]

I've had no problems with him or t-uk myself and I've met him and hes a sound bloke, but because one neon broke it doesn't mean that all of them will, im not particularly trying to stand up for Dan because he does f**k people around.

Leon x

Mine broke.( Same problem...chain rubbing on the stay ) But i saved myself the hassle and just bought a new frame elsewhere.

[Nick Manning]

I've had no problems with him or t-uk myself and I've met him and hes a sound bloke, but because one neon broke it doesn't mean that all of them will, im not particularly trying to stand up for Dan because he does f**k people around.

Leon x

There is a minute minority of people that seem to have not been messed about by trials-uk, and you seem to be lucky enough to be one of them.

Seriously who hasn't had a problem with trials-uk?

[cam217]

well i never used t-uk but i think he has just lost him self another coustomer because i dont think i will be using him in future from wht i have heard on here

cam

[Dan@Trials-uk]

basically i baught a neon conquer from trials uk, litrally 24 hours after i noticed the chain had wore through the frame, i checked with other riders etc and concluded it was a manufactoring fault, i then emailed trials uk, he agreed and said i could claim on the warrenty which covers manufactoring faults only (some reason this took about 2 weeks for him to tell me this).

he told me he would have the new neon bow frames by the time he received my frame.

i sent my frame to him, i know he received it as i tracked it and it shows a mr dan ko signed for it and it shows his signature.

its now been a week since he received my frame and he hasnt emailed me or rang me etc to tell me hes got it, and he hasnt told me hes sent a new frame. ive sent several emails over the past couple of weeks and have had no reply at all, ive tried ringing several times but no-one has ever answered.

my last resort will be getting trading standards involved, they were at my college today and said to get in contact with them if i dont hear anything from him...

has anyone else had problems like this? im pretty annoyed as its 260quid down the pan and im going to miss the last essex competition on sunday.

cheerz,

Reece

Hi Reece,

I am not to sure if you remember or not, but the last time when we last spoke I mentioned to you that I will contact you as soon as your replacement frame arrives, it was due last week, but there has been a delay within the logistics, as we are still currently waiting for it to arrive with us. Your frame is here with us, and all parts are taken out and ready to go into your new frame, as this is what you requested.

Please give me a call if you need to know more information.

[N Roach]

Nathan your way off the mark, I've sent two frames back to him before that were cracked, 1 black mumba stock and 1 echo control 2004. Both times Dan took pictures and sent them to the companies, they would then give their response as to whether it was under warranty or not. Dan is really not gonna spend the money to send 1 frame to china or where ever regarding warranty, he's too tight with his money.

Not really Nick, I just suggested a possible reason. You dont know for sure why this has happened, overwise this topic would have been over by now. From previous experience I believe it depends with the manufactor really and also who the importer is, to how the frame is dealt with.

[Nick Manning]

Hi Reece,

I am not to sure if you remember or not, but the last time when we last spoke I mentioned to you that I will contact you as soon as your replacement frame arrives, it was due last week, but there has been a delay within the logistics, as we are still currently waiting for it to arrive with us. Your frame is here with us, and all parts are taken out and ready to go into your new frame, as this is what you requested.

Please give me a call if you need to know more information.

Dan you can do better than that. Fair enough you'd contact him when the frame came, but you could atleast keep him upto date when it's gonna be delayed. Seems like you've said stuff then you've forgotten as per usual.

You have given such bad customer service this year that I really can't see trials-uk lasting much longer as only someone stupid would buy from yourself.