langey Posted August 24, 2008 Report Share Posted August 24, 2008 is there a warranty on onza frames? Quote Link to comment Share on other sites More sharing options...
langey Posted August 24, 2008 Author Report Share Posted August 24, 2008 is there any?as iv got a problem with my sons bike...regards Quote Link to comment Share on other sites More sharing options...
Josh PWND Posted August 24, 2008 Report Share Posted August 24, 2008 yesThere a half price refund if you snap anything,and there should be a manufactors warranty.ring them tuesday. Quote Link to comment Share on other sites More sharing options...
javzi monty Posted August 24, 2008 Report Share Posted August 24, 2008 i was told that you can send the frame back and get a new one as long as the bike has not been upgraded in any way for example if you fray the head tube they wouldnot take the frame back if you get a new bar and stem or forks but if it is a part you should send them an email and ask for a spare one on warranty but i think it depends on how old the bike is Quote Link to comment Share on other sites More sharing options...
langey Posted August 24, 2008 Author Report Share Posted August 24, 2008 yesThere a half price refund if you snap anything,and there should be a manufactors warranty.ring them tuesday.Cheers for the help...regards Quote Link to comment Share on other sites More sharing options...
langey Posted August 24, 2008 Author Report Share Posted August 24, 2008 Cheers for the help...regardshas anybody got onzas number? Quote Link to comment Share on other sites More sharing options...
Adam-Griffin Posted August 24, 2008 Report Share Posted August 24, 2008 has anybody got onzas number?Are you aware of Google ? Quote Link to comment Share on other sites More sharing options...
langey Posted August 24, 2008 Author Report Share Posted August 24, 2008 iv tried and i cant find there number..how long does the warranty last? Quote Link to comment Share on other sites More sharing options...
Adam-Griffin Posted August 24, 2008 Report Share Posted August 24, 2008 (edited) As far as i know, the crash replacment scheme last for the life of the frame.I'll find you the number and edit in a sec Edit: Think this is it; 0115 941 5970 Edited August 24, 2008 by Adam-Griffin Quote Link to comment Share on other sites More sharing options...
AdamR28 Posted August 24, 2008 Report Share Posted August 24, 2008 01159 4111 33 Quote Link to comment Share on other sites More sharing options...
langey Posted August 24, 2008 Author Report Share Posted August 24, 2008 cheerz for that..well whats happened is that i brought a 2002 t-mag of my cousin and the back end is bent..what do you think they will say? Quote Link to comment Share on other sites More sharing options...
AdamR28 Posted August 24, 2008 Report Share Posted August 24, 2008 Hmm... info here:http://www.supercycles.co.uk/site_terms_and_conditions.asp Quote Link to comment Share on other sites More sharing options...
Muel Posted August 24, 2008 Report Share Posted August 24, 2008 They don't make that frame any more, so I doubt you can get a replacement.Stand on it? Quote Link to comment Share on other sites More sharing options...
JT! Posted August 24, 2008 Report Share Posted August 24, 2008 (edited) well whats happened is that i brought a 2002 t-mag of my cousin and the back end is bent..what do you think they will say?My guess is they most definatly won't replace it free as it's such an old frame, and it's 2nd hand. They might let you have a new frame for a discouted price, but it's impossible for us to know exactly as i think they make judgements on each problem seperately. Edited August 24, 2008 by JT! Quote Link to comment Share on other sites More sharing options...
langey Posted August 24, 2008 Author Report Share Posted August 24, 2008 well the back end is twisted so the back wheel is completely out of line from the middle of the frame..i think its a manafacture fault as my cousin who i brought it off just used it as a normal push bike..and also if me or my cousin bent it there would be stress marks through the paint.. Quote Link to comment Share on other sites More sharing options...
JT! Posted August 24, 2008 Report Share Posted August 24, 2008 well the back end is twisted so the back wheel is completely out of line from the middle of the frame..i think its a manafacture fault as my cousin who i brought it off just used it as a normal push bike..and also if me or my cousin bent it there would be stress marks through the paint..You have to have a recipit to claim on the 1 year manufacturing fault warrenty.My mate got a new t-mag, i think it was the same year too, also bent back end. Quote Link to comment Share on other sites More sharing options...
langey Posted August 24, 2008 Author Report Share Posted August 24, 2008 well thats me nakerd..it might be a fault with them ones then..thanks for your help.. Quote Link to comment Share on other sites More sharing options...
Joe@Onza Posted August 25, 2008 Report Share Posted August 25, 2008 Please phone us anyway as we should be able to sort something out. We do not have that frame anymore but we do have 2005 T-Mag frames that we may be able to half price for your old frame. Thanks Quote Link to comment Share on other sites More sharing options...
langey Posted August 25, 2008 Author Report Share Posted August 25, 2008 Please phone us anyway as we should be able to sort something out. We do not have that frame anymore but we do have 2005 T-Mag frames that we may be able to half price for your old frame. ThanksHi there joe,my son got the bike off his cousin,he rode the bike for about 2 months,then he had a punture in it and never done it he put it in the shed and that was it..all he done was ride it down to his mates every night and that was it.as he's only 9 at the time.he never noticed the bent back end.i now he could have not bent it as he rode it like a proper bike,iv cheeked it for stress marks on the bend and on the spray and its sound.so it looks like it was welded up wrong..regards paul Quote Link to comment Share on other sites More sharing options...
matt rushton Posted August 25, 2008 Report Share Posted August 25, 2008 You sure you haven't just tightend one of the chain tensionars up more than the other? Quote Link to comment Share on other sites More sharing options...
Joe@Onza Posted August 25, 2008 Report Share Posted August 25, 2008 Hi there joe,my son got the bike off his cousin,he rode the bike for about 2 months,then he had a punture in it and never done it he put it in the shed and that was it..all he done was ride it down to his mates every night and that was it.as he's only 9 at the time.he never noticed the bent back end.i now he could have not bent it as he rode it like a proper bike,iv cheeked it for stress marks on the bend and on the spray and its sound.so it looks like it was welded up wrong..regards paulHi Paul,We can discuss this when you phone. ThanksJoe Quote Link to comment Share on other sites More sharing options...
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