Heatsink Postage?

[Heatsink]

I ordered 2 pairs of magura CNC backings on the 14th of march, I've still recieved nothing. Not even an email. And thats after me sending him 3 emails asking whats going on.

I know I've paid for them as I have the reciepts from paypal.

Hi Jimmy,

My sincere apologies for the really poor service, and to all others who had the same experience. I've got your order here, marked the 14th of April, which is a crazy wait for anyone. I can't find any of the emails you've sent, but nevertheless I should have been proactive in emailing you the status. I've been struggling for time more than normal recently, and when time is particularly short then it's easy to get an email backlog too. I'm guilty of not keeping riders up to date on delays via email. Then I ran out of CNC backings due to embarrassing stock control, just to make ontime delivery more challenging. Stocks of pads and backings are high again now, so I'm getting back upto speed, and am completing the last outstanding 10 orders in these next few days.

I am working to get things back to the same day send out that I myself would expect. I'm really want to restore riders confidence in HSB send out. No special excuses for being busy, I've been delivering poor service and I'm not happy about that. I know that it's just a question of being better organised and planning ahead which I can definitely do better. Once I've caught up, then I will get the organisation improvements in to stop these slowdown periods for good!

Best wishes,

Steve

[Sam-Addy A3]

Hi Jimmy,

My sincere apologies for the really poor service, and to all others who had the same experience. I've got your order here, marked the 14th of April, which is a crazy wait for anyone. I can't find any of the emails you've sent, but nevertheless I should have been proactive in emailing you the status. I've been struggling for time more than normal recently, and when time is particularly short then it's easy to get an email backlog too. I'm guilty of not keeping riders up to date on delays via email. Then I ran out of CNC backings due to embarrassing stock control, just to make ontime delivery more challenging. Stocks of pads and backings are high again now, so I'm getting back upto speed, and am completing the last outstanding 10 orders in these next few days.

I am working to get things back to the same day send out that I myself would expect. I'm really want to restore riders confidence in HSB send out. No special excuses for being busy, I've been delivering poor service and I'm not happy about that. I know that it's just a question of being better organised and planning ahead which I can definitely do better. Once I've caught up, then I will get the organisation improvements in to stop these slowdown periods for good!

Best wishes,

Steve

Hi, thanks for the second apology mate, i got my pads now and they great, will definetely be buying your products again.

I can understand why mine and other people's pads/frames etc took longer to arrive

Thanks

Sam

[Heatsink]

Hi, thanks for the second apology mate, i got my pads now and they great, will definetely be buying your products again.

I can understand why mine and other people's pads/frames etc took longer to arrive

Thanks

Sam

Thanks for your message Sam!

Some good news for those waiting - I've had a productive evening to completely catch up with orders including the CNC Magura backed Coust / HSB Red pad orders. All the parcels are going out tomorrow for delivery Wednesday if the Postie is on form.

Thanks again to everyone for their patience, and I look forward to not having delays like these again. Straight onto building up stocks now

Steve