matt rushton Posted March 10, 2008 Report Share Posted March 10, 2008 Ask them to replace the part they broke? Quote Link to comment Share on other sites More sharing options...
Simpson Posted March 10, 2008 Author Report Share Posted March 10, 2008 Pics on 1st post nowI am f**king outraged.... Not only have they majorly f**ked up but they haven't even bothered to bend down and pick up my 6quid pawls and 2quid springs, got none of them.... 48quids worth of internals.... on the floor in some shit workshop.... PISS TAKE Quote Link to comment Share on other sites More sharing options...
Josh PWND Posted March 10, 2008 Report Share Posted March 10, 2008 should definatly get something outa that. Quote Link to comment Share on other sites More sharing options...
Al_Fel Posted March 10, 2008 Report Share Posted March 10, 2008 That is an official pisstake. I'd bounce in there and get £70 off them. Its clear they haven't used the proper tool to me it looks like they have tried the old 2 nails in a vice trick. If I was you I'd ask if you could see their freewheel removal tool because chances are they haven't got one. Quote Link to comment Share on other sites More sharing options...
Andrew Smith Posted March 10, 2008 Report Share Posted March 10, 2008 be rationonal and if that dont work RAISE HELL! i hope everything gets sorted properly though Quote Link to comment Share on other sites More sharing options...
RossMcd Posted March 10, 2008 Report Share Posted March 10, 2008 That looks munched mate I would deffo take action against them. Its their fault so they should replace it no matter what!You also got so called professionals to fix your bike so it should be under the comany policy so if they break something you are fully intitled to a replacement if you get what i mean. Quote Link to comment Share on other sites More sharing options...
Simpson Posted March 10, 2008 Author Report Share Posted March 10, 2008 Yea there are 2 holes opposite each other 1 of them goes about 2-3 mill through the thread.... and on the other side about 1mmI think ive been seriously taken the piss out of? Quote Link to comment Share on other sites More sharing options...
MattB Posted March 10, 2008 Report Share Posted March 10, 2008 removal tool because chances are they haven't got one.That was what I was wondering. Mine came back alive but where the removal tool goes on it has mashed up.And they charged for it I think.Matt Quote Link to comment Share on other sites More sharing options...
Alex-Mitchinson Posted March 10, 2008 Report Share Posted March 10, 2008 E-mail white industries asking what the correct way to take the freewheel off is.Then ask your bike shop how they did it, and like someone said, ask to see the tool.If it doesn't match what White industries said then you have a much stronger case. But then again, I have next to no experience in these cases. Quote Link to comment Share on other sites More sharing options...
Elmo =) Posted March 10, 2008 Report Share Posted March 10, 2008 (edited) do what you said on the train. brick there windows, call me, nick all the bikes, sell them on ebay, sorted and then you can by my tensile off me because my tensile has BB tool slots so is easier to get off. on a more serious note. talk to them about it say you want something out of it, be patient. but if all else goes wrong, do the above Edit: actually.... dont do the above. Edited March 10, 2008 by byron simpson Quote Link to comment Share on other sites More sharing options...
Simpson Posted March 10, 2008 Author Report Share Posted March 10, 2008 Right self analysis...They havent had the tool and have tryed a quick fix by just using a screwdriver and hammer on the top of the lockring, as the deep gashes on the lockring aline with the tool fixing points, the lockring is basically un-useable now.They then obiously thought oh shit bit more effort lets take the freewheel off- Now heres the guess... I accept the freewheel internally looks f**ked! so maybe it did expode and all the bits fall out either that OR they have tryed using the mouting points for the pawls as hammer points...They have then continued to carry on hammering at the mount points on the freewheel, and have even hacksawed all the way through the thread to get something init, to a certain extent i can understand them doing this IF the internals were f**ked, but not including the pawls and interals is a discrase, a friend has offered me a new inner core but the total cost of the internals is 48quid.... no tool had been near the freewheel i wouldnt have guessed Quote Link to comment Share on other sites More sharing options...
Dan6061 Posted March 10, 2008 Report Share Posted March 10, 2008 By the looks of the pictures, the got the freewheel apart, then used a hammer + screwdriver to try and knock the innercore round to loosen it.Obviously failing/raping it at one point, so they tried another, until it worked.A freewheel wouldn't do that much damage to itself. Especially as the innercore is a much harder meal compared to the other internals, as it needs to be strongest, doesn't it? Quote Link to comment Share on other sites More sharing options...
Simpson Posted March 10, 2008 Author Report Share Posted March 10, 2008 A freewheel wouldn't do that much damage to itself. Especially as the innercore is a much harder meal compared to the other internals, as it needs to be strongest, doesn't it?Especially seeing as the freewheel was working PERFECTLY, whereas the internals tell a different story!But as i said i cant prove that bit so i might as well let that bit drop Quote Link to comment Share on other sites More sharing options...
liam-pantera Posted March 10, 2008 Report Share Posted March 10, 2008 that is rediculias , you can tell from the picture that i has been clamped ina vice its standard in a bike shop , i guess that yoru shop isnt very specialised and they couldnt remove it normal so they too it to bits and clmaped it in a vice but heres a thing , it has heat marks from were its either been grinded or heated with a tourch . as far as im concerned they should eb shitting themselfs go see the manager tell them what they have done and i bet he wont be pleased . i feel for you man i realy do , and its sad because half the people at the halfords were i work know how to remove a eno properly . Quote Link to comment Share on other sites More sharing options...
Peperami Posted March 10, 2008 Report Share Posted March 10, 2008 (edited) Right...You have the right to a new freewheel regardless of what they've done fella. Ask to speak to the manager, and inform him that while the freewheel was in their care you dont know what they've done, but they've clearly mashed it. Inform him that if you dont get either £70 to replace broken parts, or a new eno freewheel from them, you're well within your rights to get a refund from him at the small claims court. Inform him that you will win the case without problems as his staff have damaged your parts while under their care, and thus the shop will be responsible for both sets of legal fee's. Further to this, if you dont get a full refund, you'll be calling the local papers with details of your bad service while your parts were in their care.Does he really want all this for the sake of a £70 part, when his staff were clearly at fault... ? Should do the trick. Bike shops are insured for their workshop services, thats meant to be one of the reasons for taking a part to the 'professionals' for maintenance... backup should things go wrong.Any more advice pm me if need be... Edited March 10, 2008 by Peperami Quote Link to comment Share on other sites More sharing options...
Simpson Posted March 10, 2008 Author Report Share Posted March 10, 2008 Bike shops are insured for their workshop services, thats meant to be one of the reasons for taking a part to the 'professionals' for maintenance... backup should things go wrong.Yea thanks it has helped a lot, going in tommorow full of confidence and try to keep my calm Quote Link to comment Share on other sites More sharing options...
Dan6061 Posted March 10, 2008 Report Share Posted March 10, 2008 But as i said i cant prove that bit so i might as well let that bit dropYou shouldn't have to prove it to be honest.'The customer is always right...' and all that bollocks...Anyway, it works both ways. They can't prove that it was broken before they worked on it... Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.