Simpson Posted March 9, 2008 Report Share Posted March 9, 2008 (edited) Basically a friend took my crank with my eno on it to a local bike shop (the leigh branch of cycles UK last wednesday)And basically when they were taking it off my Eno apparently just "expolded"The middle core is f**ked and is probably un-economic to repairWhere do i stand?Initially on the phone to Joe, they said full replacment if not half price replacmentNow there saying i will get nothingIm not really bothered what you think (i just heard Kelly Osbourne on Radio1 chatting about consumer rights) Do do i have any rights or anything like that to protect meBecause as far as im concerned i had a perfectly working 70quid freewheel which is now f**ked becuase of some dickhead in the local shop!Im going to go in tommorow and give my best shop and sorting something out but do i have a strong case or is it about a thick as a rizla? Edited March 10, 2008 by Simpsonman =) Quote Link to comment Share on other sites More sharing options...
Muel Posted March 9, 2008 Report Share Posted March 9, 2008 If the inner core is mashed, maybe they stripped it and lamped the core up in a vice...Take them to the cleaners over it, don't demand a new freewheel, demand a new freewheel and compo for being unable to ride. Quote Link to comment Share on other sites More sharing options...
Ash-Kennard Posted March 9, 2008 Report Share Posted March 9, 2008 just explain what happened, calmly, if they give you anyshit, talk to their manager Quote Link to comment Share on other sites More sharing options...
Sir_Hops_Alot Posted March 9, 2008 Report Share Posted March 9, 2008 I think you have a strong case mate. Go sick at them. Quote Link to comment Share on other sites More sharing options...
BenLeacock™ Posted March 9, 2008 Report Share Posted March 9, 2008 Ask them what they actualy did! If that doesnt work out, this always works''you wanna fight?'' Quote Link to comment Share on other sites More sharing options...
Simpson Posted March 9, 2008 Author Report Share Posted March 9, 2008 Thanks for the support guys but i really need to know if i do have any rights or anything like that?I plan to be as rational as i can and speak to them about what happenedThen speak to them about where they plan to go with itIll obiously be lookinf for a new freewheel but highly doubt ill get itI doubt going in there and saying "Muel for trials-forum says you should give me a new one AND COMPENSATION will get me very far at all!"For 70quid im hardly going to go to court or anything over but just need to know if there is anything i SHOULD say Quote Link to comment Share on other sites More sharing options...
Matt Burrows Posted March 10, 2008 Report Share Posted March 10, 2008 So all they did was try and remove it from the crank? I don't see what they did wrong? What is more likely in this case? The shop had somehow caused enough damage to ruin it, Or the part, being on a trials bike and subject to major stress, was already damaged and fell apart on removal? Unless you can prove or get them to admit they have done something wrong I don't see what rights you have? I'd just go and have a calm chat with the manager and ask him to explain what was done to the freewheel and ask him why it happened.After working in a bike shop I can tell you it is pretty f**king annoying when people: bring in bikes, asking you to do work on them. Then you try to fix it but find numerous parts damaged and in need of replacement/repair. You ask the customer what they want you to do about the problems you've found and then they have a go at you and blame you for them . Not saying that's the case here but just be civil about things and think before you go charging in and blame them. I'm sure you will get what you are entitled to (probably nothing) Quote Link to comment Share on other sites More sharing options...
Radfax Posted March 10, 2008 Report Share Posted March 10, 2008 to be fair with you mate, id look at it like this, where i used to work part time (in a local garage) if some one bought a car in and asked for some work to be done and i caused some damages to that car whilst it was in my care i would have to pay for that car to be repaired out of my own pocket which i think is fair. you have taken your cranks and freewheel to a so called respectable place for work to be carried out. they have damaged your belongings in the process and should therefore replace the items they have damaged. it makes sence i mean, if you wanted a f**ked freewheel you could have just done it yourself! If they could not carry out the job withought damaging anyof the components they should not have approved to have done the work for you! If that doesnt work when i come to get my frame ill piss up thier shop window Quote Link to comment Share on other sites More sharing options...
Shaun H Posted March 10, 2008 Report Share Posted March 10, 2008 to be fair with you mate, id look at it like this, where i used to work part time (in a local garage) if some one bought a car in and asked for some work to be done and i caused some damages to that car whilst it was in my care i would have to pay for that car to be repaired out of my own pocket which i think is fair. you have taken your cranks and freewheel to a so called respectable place for work to be carried out. they have damaged your belongings in the process and should therefore replace the items they have damaged. it makes sence i mean, if you wanted a f**ked freewheel you could have just done it yourself! If they could not carry out the job withought damaging anyof the components they should not have approved to have done the work for you! If that doesnt work when i come to get my frame ill piss up thier shop window Exactly what he said. Same should go for bike mechanics as goes for car mechanics. If there's a chance of something being damaged, they need to say so. Otherwise anything they do break is their responsibility... Quote Link to comment Share on other sites More sharing options...
Waynio Posted March 10, 2008 Report Share Posted March 10, 2008 i work in a shop bud and i will giver you advise from BOTH sides of the story.1) for you: if you were the original purchaser of the freewheel, and you can prove that great, take it to the shop with what it cost.from THEIR: they will question you on the following:1) how old it was?2) had you played with it?3) where you bought it from?you must be able to some how explain to them, you wont be able to prove it fully that you havent BEEN inside it, but if you explain that "this is why it was brought to your shop" kind fo thing, they will have to really look into it.the other key issues you must consider is the following:this freewheel, yes is expensive and you feel very un happy" with what your LBS have done, but what if they lad in the workshop like in ours have worked there YEARS and have top experience and training???? and it did actually fall apart??? i will accept if it was some young kid pissing around with the freewheel tool to remove it and he has mashed it then god i feel the shop would possibly have to replace the damaged part.BUT if your going for a FULL new FREE freehweel they will possibly look at it and think there might have been soemthing wrong with it in the first instance. all i say is, tread carefully, keep yourself calm and collected. dont go off your head with them and they will possibly be ok about it.just so i understand, which part is broken or nakerd? the lock ring? or the threads that the lcokring thread onto? or the 4 prongs that the freewheel tool fit onto????i will admit, to REMOVE an ENO freewheel you MUST take them into bits to do so, so if he has not removed the lockring, then yes, the remover is at fault. (the reaosn for this is the freehweel tool does NOT offer enough purchase on the 4 prongs)Wayne. Quote Link to comment Share on other sites More sharing options...
Radfax Posted March 10, 2008 Report Share Posted March 10, 2008 i understand what you are saying 100% waynio! What i dont understand completely is...If there was a risk in damaging the freewheel or cranks they should have refused the job! I sure would have! And How does the inner of a freewheel just exsplode? i have been taking freewheels off for ages and never had the centre exsplode thats what i dont understand! What actually happened? Quote Link to comment Share on other sites More sharing options...
Greetings Posted March 10, 2008 Report Share Posted March 10, 2008 I'd contact White Industries first. Tell them what happened, they should be able to give you some information about what the cause could be. Only then would I go to your LBS and ask them to explain what happened since you'll be able to assess if what they are saying is true. You can also check the remains for damage caused by ie. putting in a vice. Quote Link to comment Share on other sites More sharing options...
Balman Posted March 10, 2008 Report Share Posted March 10, 2008 (edited) I know i ride for them and everything but i would never trust them to do anything to my bike infact i dont really trust any of our local bike shops, Grips over charge for a poor job JD cycles take forever and Cycles UK have just got a reputation iv not acctully taken my bike to them i personaly would get a friend that knows what he's doing to do it. I can't see them doing much although they might order you in a new one just maybe not as expensive i know they got me in a tensile before you could end up with one of them if they replace it i can't see them forking out £70. Let us know what happens can talk to chez about it if you want? Edited March 11, 2008 by jackbalman Quote Link to comment Share on other sites More sharing options...
BenLeacock™ Posted March 10, 2008 Report Share Posted March 10, 2008 Im sure i read the same think 4 times I agree with you, a new cheaper freewheel is what your proberly going to get Bit of a shame really ? Quote Link to comment Share on other sites More sharing options...
psycholist Posted March 10, 2008 Report Share Posted March 10, 2008 Here's a similar discussion for a friend of mine who dropped an XC bike into a supposed reputable shop for work. He never asked me first though. AFAIK the law in Ireland and the UK is very similar on this stuff, so you might find some help there.http://mbul.csn.ul.ie/phpBB2/viewtopic.php?t=3977 Quote Link to comment Share on other sites More sharing options...
Big_oll Posted March 10, 2008 Report Share Posted March 10, 2008 (edited) Take them to the cleaners over it, don't demand a new freewheel, demand a new freewheel and compo for being unable to ride.Are you serious??? Edited March 10, 2008 by Big_oll Quote Link to comment Share on other sites More sharing options...
Al_Fel Posted March 10, 2008 Report Share Posted March 10, 2008 Got any pictures of the freewheel with the damage?Did the freewheel have any damage on it before you took it to the bike shop?Personally I don't think you're going to get anything out of it to be honest. Quote Link to comment Share on other sites More sharing options...
_Owen. Posted March 10, 2008 Report Share Posted March 10, 2008 The way i look at it, they are proffessionals (or surposed to be) so if they have broken something, they are responsible for paying for, or fixing the broken parts! Like a guy said above, if it was your car, and someone for example blew the box up whilst it was in a garage, they would have to fix it, so why should a bike be any different? All the best mate, hope you get it sorted! Owen Quote Link to comment Share on other sites More sharing options...
Dan6061 Posted March 10, 2008 Report Share Posted March 10, 2008 Technically, if it broke when he was working in it, then he broke it. That's how I look at it anyway.Have you spoken to the manager, or even the guy that did the work on it?Find out exactly what he did when removing it, and go from there.Regarding Muel's post about claiming because you couldn't ride... - Claim what? He didn't lose anything because of it, apart from not being able to ride a bike. If he had a competition or demo, or something, then fair enough... Quote Link to comment Share on other sites More sharing options...
lankyri Posted March 10, 2008 Report Share Posted March 10, 2008 i know you dont like JD simp but you shoulda gone there ride soon though man Quote Link to comment Share on other sites More sharing options...
rickycoleman Posted March 10, 2008 Report Share Posted March 10, 2008 As far as your rights are concerned, by working in a bike shop and agreeing to work on your freewheel without any warning that it may go wrong, the mechanic, if not the shop will owe a duty of care to your property. im fairly sure you are entitled to have the situtation put right. In this case a similar freewheel in similar condidtion to yours, let me know what they say and i'll give you some cases to throw at them Quote Link to comment Share on other sites More sharing options...
Simpson Posted March 10, 2008 Author Report Share Posted March 10, 2008 Yea cheers, I'll post up piccys when i can pick it up from matt when he gets inAs far as im aware theyv'e totally f**ked up the innercore on mine and mattsjust somehow mine "expolded"Im not too experienced with freewheels, hence me paying for someone else to do it Quote Link to comment Share on other sites More sharing options...
RobinJI Posted March 10, 2008 Report Share Posted March 10, 2008 From the way I look at it, it broke while they were working on it. Free wheels dont just explode, they can fall apart, and if they come apart then they go back together, but they dont explode.I've worked as a mechanic in a few shops and if that was me doing the job I would have given it a go the normal way, seen that it wasnt gunna come off without a force being applied that might damage the part, at which point you phone the customer, have a chat with them, and explain that the normal method wasnt working, that you may have to damage the part to get if off. Then the customer either says, whatever, just keep the crank alive, dont worry about it I'll just keep using those cranks, or yeah, the cranks bent/stripped/whatever anyway, so if you're gunna damage something damage that.THEN you get to work on it, and this whole problem never exists. So yeah, from where I stand, they should have let you know what was going on if it was going to be damaged. And to be honest, they should have taken it apart to remove it anyway, so if it did 'explode' then thats there problem.If I was you I'd just go in and be a polite, nice and understanding as posible, but be stubbon. Quote Link to comment Share on other sites More sharing options...
Andrex Posted March 10, 2008 Report Share Posted March 10, 2008 Sounds like the legendary cycles UK are doing another good job. Should have done it yourself. Quote Link to comment Share on other sites More sharing options...
Simpson Posted March 10, 2008 Author Report Share Posted March 10, 2008 If i could have done it myself then i would have wouldn't I!On bikes i refuse to touch BB's, Headsets and Freewheels, because i dont fancy f**king up a frame, or 70quid freewheel or my cranks! Thats for all the point of taking the thing apart 1st! Things like that are really helping me out! Ill get pics up asap, but yea i would have prefered that they called, cos' i could have just ground down my bash plate and kept the ring on if it was a big problem.... Quote Link to comment Share on other sites More sharing options...
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