Ipod + Customer Rights?

[Fish-Finger-er]

right, bought a 160gb ipod classic today, and it appears nice. thats it. as far as it goes, it appears nice.

ive owned an ipod in the past it was great.

so updated me itunes, let it analyse gapless playback, got me album art for most of me albums. synced me ipod, all was fine, i ejected the ipod. all was fine, i then went to movies and it didnt have any on there, which was odd id got 5 music videos. i then thought. meh, no worries, maybe you have to manually sync them.

plugged me ipod back in, and that was it, "itunes cannot recognise this ipod currently" so i unplugged it, tried to turn it on, to no avail, so i tried resetting it, it comes to the apple logo and no more. so i can either have it reset with a short press, to bring up the monochrome apple logo, and thats as far as i can get, or i can have it pressed longer, so the whole screen goes black, at which point it will come up with the "itunes cannot recognise this ipod currently" or somesuch message.

first of all is actually broken or am i a total noob?

secondly, can i fix it myself in anyway(aint got a clue, but something like a program you install on your pc that resets your ipods firmware, or gives you the latest firmware to install on it from its dead state(it said it needed an update, i just clicked "update later" at the time)

thirdly hows the best way of getting this sorted. i was told by the bloke at comet when i purchased it they couldnt look at it under warranty without an apple reference number. however as its within 16 days am i entitled to just walk in there tomorrow and demand my money back/ another new item? or does the apple reference number not allow them to do that, or if i can do that, but only with an apple reference number, is there anyway i can get an apple reference number before midday tomorrow?

if i walked into an apple store could i have it fixed instantly(i cant see how its dead, think it just confused itself getting plugged into the pc, and has either crashed itself, or gone into a sort of lockdown mode) by them just pluggin it into a special mac with special programs on it? or if they couldnt fix it instantly could they furnish me with a new ipod?

basically i just want it fixed tomorrow. even if that means driving 60 miles to manc to get it fixed. thats no biggie for me. always got people i can pop in and see make it more of a useful trip. but i dont want to drive 60 miles for them to go, yes we can do that, itll take 14 days to be returned to you, or them to say "youll have to go to comet, and get there approval"

ideally if i could just walk into comet and have them exchange it it would be ideal. but can i do this

[011001000110010101110010]

Tried pressing and holding select and menu? Thats the soft reset.

Also comet dont care and will give you another one.

[Fish-Finger-er]

Tried pressing and holding select and menu? Thats the soft reset.

Also comet dont care and will give you another one.

yea tried that a few times, either comes back to the monochrome apple, or if i hold it a few seconds longer, turns itself off

[011001000110010101110010]

When the apple logo appears stop pressing. Maybe?

[Fish-Finger-er]

thats how i was doing it, till i thought"hmmm maybe it aint being pressed for quite long enough, ill try holding it another couple of seconds" and discovered it just turns itself off

[011001000110010101110010]

Tried a hard reset? via the ipod update software?

[paolo]

It's actually a rather common problem with the early ipod classics, it basicly needs to be replaced, my friend had the same problem, he contacted apple and got a new iPod just a week a ago

[Gavyn.]

you've got at least 7 days to take it back I would say they'll refund you or give you a new one. unless there is something specific in the comet contract. phone there customer services line and they'll probs help you out

try this number

Edited November 18, 2007 by Gavyn L

[Fish-Finger-er]

thanks for the help, but oddity of odditys, as i said last night i couldnt get itunes to recognise it or anything, so could update the software or anything on it, couldnt get it past the monochrome apple screen. so left it in the box last night with the apple monochrome appearing(it had been left like that for 40 minutes or so before i put it in there) got up to take it to the shop at 9.30 today, finally crawled out of bed at 10, and went downstairs after getting dressed, to find the screen had gone black, and thought "mmmm, maybe it gots a flat battery so turned itself off, aparently thats fixed them according to some web forums, but i pressed the play key, and it came straight on, fully working, listened to a song, battery was near enough full, plugged it into me pc, let it sync, downloaded and installed the software update and all appears fine.

[Tomm]

Don't just turn up at the Apple store hoping to get a new one. You have to book an appointment with an Apple 'Genius', otherwise they won't even consider complaints. Completely ridiculous. I bought an iPod, got home to discover that one of the buttons (skip right) just plain didn't work. So I took it into the Apple shop and showed one of the shop floor guys and they agreed (it was obvious to anyone what was wrong) but said that I needed a 'Genius' to confirm it before they could replace it. But all the slots in the Genius bar were filled for that day, so I should come back another day. Of course I kicked up a fuss and I managed to see a genius (which took all of 30 seconds for him to say 'yeah, it's broken, have a new one'). But the system there is really stupid.

But yeah, you're quite right about your customer rights - you should just be able to take it into Curries and get a new one if that one is faulty. You shouldn't even need a receipt but it's always handy. To be honest, I'd probably take it back and get a new one anyway - in case it decides to conk out again in a few months.

[Fish-Finger-er]

Don't just turn up at the Apple store hoping to get a new one. You have to book an appointment with an Apple 'Genius', otherwise they won't even consider complaints. Completely ridiculous. I bought an iPod, got home to discover that one of the buttons (skip right) just plain didn't work. So I took it into the Apple shop and showed one of the shop floor guys and they agreed (it was obvious to anyone what was wrong) but said that I needed a 'Genius' to confirm it before they could replace it. But all the slots in the Genius bar were filled for that day, so I should come back another day. Of course I kicked up a fuss and I managed to see a genius (which took all of 30 seconds for him to say 'yeah, it's broken, have a new one'). But the system there is really stupid.

But yeah, you're quite right about your customer rights - you should just be able to take it into Curries and get a new one if that one is faulty. You shouldn't even need a receipt but it's always handy. To be honest, I'd probably take it back and get a new one anyway - in case it decides to conk out again in a few months.

see i thought it was fine, but its just kicked itself into the monochrome apple again(grantes its prettier than the windows bsod equivalent), and its been stuck there several minutes now, tempted to just go and try and change it now, but really want be arsed driving to get one to find its working as soon as i get there.

[Tomm]

Just take it back to where you got it from - they have to replace it if you say it's faulty, even if you can't demonstrate it.

[Dai the Socket]

Just take it back to where you got it from - they have to replace it if you say it's faulty, even if you can't demonstrate it.

That's not totally true.

If you got it from an apple store then you've got 14 days to take it back for a refund as long as it's in a re-sellable condition.

[ManxTrialSpaz]

That's not totally true.

If you got it from an apple store then you've got 14 days to take it back for a refund as long as it's in a re-sellable condition.

So if it has a genuine fault, you can't give it back because they can't resell it?

[Fish-Finger-er]

right went to comet today, they said "ooh we havent had one of these back yet", yet strangely they knew the exact procedure and the numbers to ring off the top of their heads. apparently apple uk, who would furnish comet with a right off reference number dont work sundays, so now im popping into a different comet tomorrow, and there gunna exchange it for another one, its mighty annoying it, it functions fine, but wants a few hours to cool off after a sync, just plug it in, let it sync with no songs to change, and itll crash for a minute or two, just stuck 1026 songs on it, and its been crashed for about 35 minutes, stuck 7000 on it last night, and it was crashed for several hours.

apparently album artwork was the key to me problems, but i just deleted it all, and its still the same.(and coverflow looks decidedly crap without album artwork)

also anyone got any idea how to stick video on the thing?

[Tomm]

That's not totally true.

If you got it from an apple store then you've got 14 days to take it back for a refund as long as it's in a re-sellable condition.

That's for a refund if you don't like it or you changed your mind about buying it though. If it's faulty, it's completely different.

[Dai the Socket]

also anyone got any idea how to stick video on the thing?

http://techboys.typepad.com/techboys/2005/..._put_movi.html

http://www.wikihow.com/Put-Videos-on-Your-...sing-Bear-Share

This is ILLEGAL. Do not do this unless you won't mind potentially spending time in prison. There are also HUGE fines.

Edited November 18, 2007 by Nick Carter

[Fish-Finger-er]

http://techboys.typepad.com/techboys/2005/..._put_movi.html

http://www.wikihow.com/Put-Videos-on-Your-...sing-Bear-Share

thanks think id got the hang of it anyway, i could get videos i took on my mobile phone on there, but had got a couple of music videos, supported by quicktime, that wouldnt go onto me ipod, and cant work out why, just trying it with hot fuzz converted by videora now(as the real purpose was for stickin me dvd collection on there to plug into the 14 inch portable tv gracing most of the travel inns i stay in)