JT! Posted July 11, 2007 Report Share Posted July 11, 2007 We get an email saying how we can have a free upgrade from our little grey voyager modem to the BT home hub. From 2mb to 8mb.We accept.We don't see BT home hub for weeks.The internet stops working.Dad spends an hour on the phone talking to BTs technical support.They say he had to wait until the home hub gets here, which hadn’t never sent.3 days later, the BT home hub gets here, and doesn’t work.I get on the phone with them, talk to them for an hour. They find out that the hub can connect with a test username which doesn’t allow actual internet usage. They tell from this that everything is working fine our end, and the problem is at their end.They say they've solved the problem and to wait 48 hours, and it'll be working.We wait 48 hours.It still didn't work.I phone back, talk to them for about 20 mins, they get me to reset the hub and turn it on and off etc. They then tell me to wait another 48 hours, but it should be working tomorrow.I get impatient after 24 hours and phone them. They tell me to wait until that 48 hours is up.I wait.Still didn't work.I phone them again, for about 20 mins, where I spend 19 of those 20 mins on hold while he phones other people for help.He says it should be working.It wasn't working.He says it should be working again.It wasn't working!He says leave it till morning, and I’ll phone you then if it still isn't working.I leave it till the morning, and no one phones.I phone them, and they tell me to wait 48 hours, again.I phone back 5 mins later because I wasn’t going to wait another 48 hours and explain everything to a guy who wasn't called Terry, but that's all I could make out because of his accent.'Terry' ladies and gentlemen is the only employee with half an ounce of common sense, and realises that there's a problem with out billing.'Terry' passes me onto an English woman who tells me that we have been purposefully been disconnected because one of our computers was sending out 1000's of emails containing viruses. She says she called to tell us once.She asks if we have virus protection, I say yes on every computer.She connects us and we're back online.I then ask if my bro and dad have virus protection, and they both say no.My bro downloads AVG and finds a handful of viruses.End.Questions:Why the f**k didn’t any of the foreign people realise the answer to this oh so simple problem when I was talking to them for more than 3 hours in total.Why did they only phone us once!!!FFS! Quote Link to comment Share on other sites More sharing options...
N.Wood Posted July 11, 2007 Report Share Posted July 11, 2007 The reaon they work for BT selling people shit is 'cos they're thick as shit.It comes with the territory. Quote Link to comment Share on other sites More sharing options...
N.Wood Posted July 11, 2007 Report Share Posted July 11, 2007 (edited) Not sure why i said it twice though. Edited July 11, 2007 by N.Wood Quote Link to comment Share on other sites More sharing options...
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