The best bet is to call Trials-uk, as sometimes an email can be miss leading. I think that Dan has received the frame, but not informed you. Then he has sent the frame to Neon bikes in China for inspection, which could take a while due the shippers wanting to fill there boats up to the maximum before they depart as money is tight in the credit crunch. The chances are that Dan is wanting to send you a Neon Bow frame when he receives them (As I explain about the shipping, it could take some time) Also I’ve heard Dan has got a lot to do at the warehouse and may of forgot about this. It does happen even if your customer service is great. Give Dan a call tomorrow, chase up on the situation and go from there. It all could be a miss understanding.