Had no problems with my ipods i have had, the one i did have proble with was one of the first they made, i dropped it in the sink wich was fair enough when it decided not to work allthough i called my home insurance and they replaced it May be worth trying. is that from apple direct? they are soo cool guys, i bought an imac not so long ago, and a week after they called to say there was a new model out, i was like ermmm... yer great but then he went on to say they could arrange for a swap, they collected my'n and swapped it cool guys.