I Cant really quote on the Online/Over the phone orders as i havent done so from Dan (I Collected the items myself) But what i can say is that after speaking to Dan last thursday about a mix of parts that i wanted, He suggested i send him, via email, a list of the parts and he will let me know what is in stock and as i live in Birmingham i was more than welcome to head on down to the warehouse to take a look for myself Indeed he has been ill over the weekend and as already stated, being a one man business this has not helped in his favour. There were times where i tried calling him and had no answer/reply and i guess with all the negative feed back around it started to put me me off abit dealing with him, but i received an email from him on tuesday explaining that he had not been well over the weekend and to assure me all was ok to pop down and that he would have everything ready for me and Indeed it was. In between sorting out orders and his warehouse he was a great help. its a shame there is such alot of negative feed back going around, as shown to me today, he is a quality guy and very welcoming even though we had only spoken over the phone. we all make mistakes thats part of lifes learning curve, but i do belive if a mistake was made he would put it right. His warehouse/shop looks to be coming on great and i hope when all is up and running, the business will run alot smoother for him. Ok we all do it, leave things till the last minute and i do hope you get what it is you need sorting but put yourself in his shoes, he's doing his best with what at the moment is a busy time for him. Cheers