King are adamant about their warranties, they're the best in the business as far as I've ever come across! Give them a call on 001 800 523 6008 (really sad I know that off by heart :$ ), they're 8 hours behind us. Or if that's too pricey, give Adrian Knapp an email at info@chrisking.com, he's the guy in charge of technical support and warranty. Once you've spoken to them, they'll give you a 5 digit RA number, which you mark on the front of the box, and then post it to: Warranty King Cycle Group 2801 NW Nela Street Portland, Oregon 97210 I could almost guarantee you king'll sort you out free of charge, I've sent back hubs that were in aweful condition and been very nearly entirely replaced and sent back to me free of charge! Remember to stress to them when they send it back to you to mark it as repaired and only the bit's they've actually replaced, ie bearings, as replaced on the customs info form. Mike. Edit: I've just actually read what you've written, and it sounds like your snap ring has popped out, this is the flat ring peice of metal, which is cut so it can "snap" in, holding everything together. http://chrisking.com/tech/tech_movies/remove_seal.mov There's a video showing you what I mean about removing it, although there's not one about reinstalling it, it's pretty straightforward.