After a few trys I got through, greeted by a grumpy arsehole... After breifly explaining my situation, he went away and come back about 5 minutes later and said he could replace the frame for £170, I asked him why the onza half price replacement rule doesnt count, even though the frame has onza logos. To this his response was "that was a mistake by the people who made them in Taiwan, these frames are high quality and we do not get them for the same price as onzas".... I then said, "if its so high quality why has it snapped in 6 months and why are you letting them go for £200 with a free king headset"... He paused for a second, and then told me to send the frame back to them so they could have a look at it, he gave me the adress and hung up. I'm unimpressed with the attitude of the bloke and I am deffinately not buying another frame off supercycles. What do you reckon???