o2 are the biggest wankers ever. We ordered my contract phone, but somehow ended up with two, and we where being charged for both on a monthly basis. So we sent one back within a few days of recieving it, and they stil charged us for the phone..20 quid a month! for like 8 months, Each month when my parents card bill came, and there was 2 bills on there, we rang them up, and they where going to 'refund' the taken money as they now knew they recieved the phone. But then a month after we got a debt collectors letter saying we owed o2 160 quid!!! bastards, But after a good 'rolocking from my mum, the whole problem is sorted, i think anyway