Oh no, they agreed to refund me a missed cheque charge (after someone debited from my account that were not authorised to do)!
I was waiting so long for this refund I sent them an angry letter. I week later I see there is an item 'Refund charge', - thats good me thinks, but no it has been DEBITED from my account, guy in natwest even admitted is was their mistake and I'm £60 down.
Mind you they have all the main features I need: visa card and lots of locations: ticks all the right boxes and I'll get my money back.. some day.