Yeah on the two orders I've made i was not too happy. First time was a BB. The web site said it was in stock. However after a few days days he phoned and said that it was out of stock. So I got my money back. The second time was another BB a KO bikes one. I had a bad tight spot from the moment it was put on. I did not realise what was wrong, so carried on using it (it was the first time I had ever had a tight spot) I then found a thread on TF about it and someone said that it could from a bent BB. So I looked and saw that the BB is bent on the drive side. I'm really not happy with the service. I don't know if I can still get a refund. Dan if you read this please say you will give me a refund and then i will order from you again. I only got it in June.