Just to save anyone asking, if anyones ipod freezes, and then has a sad ipod face, ignore the fact that apple asy its a harddrive malfunction and needs to be sent back for service, simply get a small flathead screwdriver, put it in the side and pop it open. That big silver thing with possibly blue foam is the hard drive, you'll notice this ribbon thing attached to the top of it thats sorta taped down, peel back the sticky tape bit and pull the ribbon out, leave for 5 minutes and then put back in, and put the case back together. Viola, your ipod works again.