sorry, but i really think you are over reacting, you need to chill out. You have been offered a re-fund? and a discount on other products to soften the load.... Dan sells the product, not make it. The tensile tensioner design seems very poor compared the the rolhoff, and the price reflects this. YOU need to be getting at tensile, not dan. Yes he has had a poor reputation at times (no offence dan) but in my opinion, this is not his fault, and he has offered you a suitable set of options, take one and live with it.