Hey mate, if you can get a refund and get an Xbox 360 Elite there less liable to do this. Also, i believe it should be saved onto your gamertag but don't accuse me if im wrong. But if you can't get a refund you will have to send it back to Microsoft which will take a good 4-6 weeks to get your Xbox back. But by the looks of things with Christmas just gone don't be annoyed if its longer. Sam